The team were exceptional by providing me with brilliant advice on the correct drum kit for my son and highly recommending multiple options for me from new to second hand. they discussed his musical p... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Every member of Drumshack staff has been so helpful in my recent purchases. The expertise and friendly approach makes choosing the right kit much easier. It’s a real personal service rarely found thes... See more
Received a call after placing my order to give me a time estimate for delivery from the supplier and in the process helped me source another item that i had been struggling to get hold of! I have used... See more
Ordered a full set of Yamaha Crosstown lightweight drum hardware, plus an additional cymbal stand. There was slight delay due to the additional stand (not Drumshacks fault at all, it was their supplie... See more
Company details
- #30 of 61 best companies in Music shop
Contact info
58 Lavender Hill, SW11 5RQ, London, United States
- 0208 228 1000
- sales@drumshack.co.uk
- www.drumshack.co.uk
4.8
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 27% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful when I called shop and product…
Helpful when I called shop and product arrived promptly many thanks
1 June 2026
Great communication and when an item…
Great communication and when an item wasn't in stock I was kept up to date with regular messages - I would highly recommend and will certainly be ordering again.
5 June 2026
Excellent personal service
Excellent personal service. Phoned me twice to help with my order.
3 June 2026
Recommended
Great service, have bought a fair few things including kits and supplies such as sticks and heads from these guys, always good. Pro shop with pro people.
8 June 2026
Unprompted review
My go-to drum shop!
Received a call after placing my order to give me a time estimate for delivery from the supplier and in the process helped me source another item that i had been struggling to get hold of! I have used drumshack many times over the years and they have always been fantastic. Fast, well-packaged delivery, great customer service. These guys obviously care about doing things properly. my go-to drum shop!
27 May 2026
Excellent communication from the company.
I was very happy with the level of service provided by the company, particularly the fact that they took the time to contact me by phone to inform me of the order process and the estimated delivery date of the items purchased.
1 June 2026
Good price on the gear and quick…
Good price on the gear and quick delivery would highly recommend
26 May 2026
Excellent service and communication
Excellent communication from Drumshack when the item I ordered wasn't yet in stock. Still managed to get it to me really fast and were clearly happy to cancel the order if the timelines didn't work. Would happily order again from Drumshack. Thank you!
28 May 2026
Great Price. Great Service.
Great Price. Great Service. Speedy delivery.
Couldn't ask for more.
21 May 2026
All great service
All great service
Made an enquiry - came back promptly with a recommendation
Order arrived within a couple of days.
Hard to see how it could be better
20 May 2026
You are a uk business with a store
You are a uk business with a store. Many stores are going out of business and it's a shame.
20 May 2026
Honest and helpful
Honest and helpful. Kept me informed regarding my order. I can’t praise Drumshack highly enough.
20 May 2026
Communication and follow up on order
Follow up on order and dispatch together with customer communication was great.
Highly recommend.
27 May 2026
I've been using Drumshack for many…
I've been using Drumshack for many years, and it's always a professional and friendly service from start to finish. Weather your buying online or going instore.Highly recommended !
19 May 2026
Everything from choice to condition to …
Everything from choice to condition to packaging was excellent. Speedy service and DPD driver followed my instructions perfectly. Drumshack are my go to for anything cymbals.
26 May 2026
Rude
Visited last week, very rude staff and non helpful .
Would I visit again? Certainly not. General enquiry, so wasn’t interested as I wasn’t buying after 30 mins trying to decide .
15 May 2026
Unprompted review
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