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Drumshack Limited Reviews 

4,102
•
TrustScore 5 out of 5

4.8

Music shop
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Review summary

Created with AI, based on recent reviews

Looking at 334 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional advice, expertise, and friendly approach, making the purchasing process easy and personal. Many people highlight the high quality of products, which arrive well-packaged and exactly as described, along with a delivery service commended for its speed and efficiency, often offering quick or next-day delivery. However, some customers noted issues with order fulfillment, experiencing delays due to items not being in stock. These reviewers sometimes felt communication about availability was insufficient, leading to unexpected waits or concerns about sales practices.

What people talk about most

Product

Reviewers mention positive feedback about product quality and selection, with many customers praising items... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency, often... See more

Service

Customers consistently note positive experiences with service, describing it as excellent, brilliant, and... See more

Order

Consumers generally report positive experiences with ordering, highlighting ease of use and quick dispatch.... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, expertise, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team were exceptional by providing me with brilliant advice on the correct drum kit for my son and highly recommending multiple options for me from new to second hand. they discussed his musical p... See more

Rated 5 out of 5 stars

Received a call after placing my order to give me a time estimate for delivery from the supplier and in the process helped me source another item that i had been struggling to get hold of! I have used... See more

Rated 5 out of 5 stars

Every member of Drumshack staff has been so helpful in my recent purchases. The expertise and friendly approach makes choosing the right kit much easier. It’s a real personal service rarely found thes... See more

Rated 5 out of 5 stars

Ordered a full set of Yamaha Crosstown lightweight drum hardware, plus an additional cymbal stand. There was slight delay due to the additional stand (not Drumshacks fault at all, it was their supplie... See more

Company details

  1. #30 of 61 best companies in Music shop

Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 27% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(4,102)

322 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Rude

Visited last week, very rude staff and non helpful .
Would I visit again? Certainly not. General enquiry, so wasn’t interested as I wasn’t buying after 30 mins trying to decide .

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, prompt delivery, reliable, knowledgeable and friendly.

What more could you ask for?!

Will be my go to drum guys from here on.

7 May 2026
Rated 4 out of 5 stars

Drum shack great. Terrible DPD delivery

Great service. Fast delivery and customer service despite some failing from DPD who were the currier. Dpd said they had missed us but actually never came to deliver. We were in and our property has cameras. No first delivery attempt made. Rectified artificially by drum shack but would recommend they don’t use dpd.

11 May 2026

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