Design Your Home Reviews 315

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Rapid and free invoice. The butterfly chair cover are too large for the vintage(1960) non folding structure but with a minimum of skilfull they can be adjusted easily. The result is perfect. Thanks a... See more

Company replied

Rated 5 out of 5 stars

Got an email after ordering saying that the product I ordered can’t be delivered until next month, so I waited because I didn’t need it immediately and I didnt have any problems after that. When the n... See more

Company replied

Rated 1 out of 5 stars

I placed an order 5 days ago. I still don't have shipping date. I send them many emails asking shipping date. They don't answer. Order D-O6533 Edit: They say they haven't received any emails.... See more

Company replied

Rated 5 out of 5 stars

This was my first purchase at DYH and I am completely satisfied with the experience. The bean bag is absolutely perfect and was delivered within a reasonable time frame. Was afraid that the colour mig... See more

Company replied

Company details

  1. Home Furniture Shop
  2. Living room shop

Written by the company

Design Your Home ist ein inspirierender Marktplatz für Designermöbel von etablierten, innovativen und umweltethischen Marken aus Europa. Die exklusiv ausgewählte Möbelkollektion auf DYH.com wurde 2014 gegründet und entspricht unseren Werten für ästhetisches und dennoch funktionales Design. Sie bietet Stil und hohe Qualität. Im Einklang mit den neuesten Trends und Technologien bieten wir derzeit über 400 Produkte in 10.000 Variationen an, die nach individuellen Wünschen gemischt und angepasst werden können.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

315 reviews

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Rated 5 out of 5 stars

Outstanding!

This store offers really nice furniture and outstanding accessoires which you won't find easyly! It's absolutely worth it to have a look and I can only recommend it!

5 July 2020
Unprompted review
Design Your Home logo

Reply from Design Your Home

Thank you a lot for recommending our online shop.

Rated 5 out of 5 stars

Amazing

Amazing! Customer support is really responsive and helpful. The products are of high quality and can only be recommended. Thank you DYH!

28 June 2020
Unprompted review
Design Your Home logo

Reply from Design Your Home

We thank you for the trust and the positive feedback!

Rated 5 out of 5 stars

I like this shop very much

I like this shop very much. It was comfortable and easy. The service was the best, they were really friendly and professional. The customer service is very good.

24 June 2020
Unprompted review
Design Your Home logo

Reply from Design Your Home

Thanks a lot. We want to always have clear contact with our customers.

Rated 5 out of 5 stars

Very goods customer service

Very goods customer service. Me were all ask fast and competently answer. I can these website recommend

22 June 2020
Unprompted review
Design Your Home logo

Reply from Design Your Home

Thank you for the positive feedback.

Rated 5 out of 5 stars

Nice prices

While searching for new furnitures I got to this online shop. The prices are really good compared to competitors. Once I had a question the team answered fast and really friendly. It was a nice experience to shop here

16 June 2020
Unprompted review
Design Your Home logo

Reply from Design Your Home

Thank you!

Rated 1 out of 5 stars

Dishonest, don't deliver what I ordered and don't tell me the truth

I bought some accessories for my pillows (brand = Roomox) on the 19th of April on DYH website. I still did not receive it after 7 weeks.
The more upseting is that I'm sending them a mail every week (already 4 mails) and they keep on replying that the parcel will be processed within 2 or 3 days, which is obviously a lye (the first time they told it to me was on the 4th of May, more than one month ago...). Their behaviour is clearly dishonest, I think they don't have the product and keep on lying to me to keep my money...

5 June 2020
Unprompted review
Design Your Home logo

Reply from Design Your Home


Dear Customer,
We want to sincerely apologize for your negative experience in our store.
We want to make things right. Please email us at support@dyh.com and we will get back to you promptly.
We look forward to hearing from you!

Best regards,

DYH Team

Rated 1 out of 5 stars

Terrible Service

I ordered an I-Pad pillow from this company on April 8th. I was sent a tracking number the next day. I kept checking on the processing of the tracking and nothing changed. On the 6th of May I sent an email asking where my parcel was. I received an email back saying they'd send it within the week. They did not. I sent another email on 19th May asking where my parcel was and tracking number. They emailed back saying it would be sent out within the week. It has not. I sent another email today, 1st June, as still waiting for the parcel. I ordered an item from another company which was being sent from China and it came within 2 weeks so there is no way Covid-19 can be an excuse. Very disappointed. Would not recommend and will not be using again.

1 June 2020
Unprompted review
Design Your Home logo

Reply from Design Your Home

Hello,
we highly apologize for this inconvenience!
We are sorry to hear about your disappointment with us, and I would like to personally assist you with making things right.
Please contact us : support@dyh.com

Rated 5 out of 5 stars

Nice online shop

I really like this online shop. Due to the fact that I just moved into a new apartment, I needed a homepage where I can look around, get some inspiration and buy new things. This website is very user friendly and the prices are also very comprehensible.
I really do enjoy shopping there!

22 May 2020
Unprompted review

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