Efmall 

Fantastic service and very quick delivery. The dress is very cheery and festive. Also the fit is lovely.

I had issues with the size of the dress I purchased and I had a few emails that were not to my satisfaction.

However, a man called Dave has since rectified the issue and ensured that I was refunded the price and delivery cost. Thank you Dave.

Item that arrived, I returned and I recieved my refund not long after that. Still not a fan of the company buy I spoke to a guy called Alan and he was very helpful and made sure I got my refund quickly

Only getting 1 star because I can't give minus. AVOID at all cost complete scam never received goods after over a month of waiting although advert stated 5 days.
I made complaint after complaint and was fobbed off continuously. Eventually I asked for a refund and I'm still waiting for that
Have reported to trading standards and I will never use wowcher again as they endorse this scam company. I'm appalled

Bought a winter coat through wowcher, when it came it was like a cheap fancy dress coat & the wrong colour! I returned it, tracked postage & once I had proof they had received it I emailed them demanding a refund!! I contacted wowcher & I cannot fault their support in this matter, after several emails I have now received a refund! DO NOT BUY FROM THIS COMPANY!

I bought a cool Pokémon hoody for my son on pigsback. 1 month later no delivery. I contacted EFMall, no response, I contacted pigsback, they contacted EFMall, then said they would send a replacement, 1 month later no sign, had to contact pigsback and they arranged a refund., will never use this company again!

I purchased a virtual reality headset from Efmall through wowcher. It stated I would receive the item in 5 working days. It has now been double that. When I sent an email they just replied that it was being packed and would be with me in coming days - wasn't even proper English!!!! Wowcher is also to blame as I don't think they vet these companies properly. This is now the 3rd bad experience I've had with wowcher so won't be using them again. I don't believe Efmall are sending items from UK.

Since threatening them with legal action i have now received a replacement free of charge. David phoned and was very helpful. He gave me a tracking number and promised I would receive a free headset within 48 hours. This has happened. However, I will not be buying anything through wowcher ever again as this caused me a lot of hassle.

I ordered a winter coat from Wowcher and when it hadnt arrived after 2 weeks i contacted them but got no response. Eventually i got an email saying sorry and that a replacement would be sent. 7 days after that when i still jad not received my coat i contacted them again and got the same response. When i asked them to give tracking info they said they had no control over couriers and dis i want my money back. I stupidly told them to send a third replacement and another 10 days has passed with no receipt of my coat .
Ive tried contacting Wowcher because EFmall still have items on there and get their divvy robot response about the FAQs. I will be calling them first thing Monday and if i get no luck i shall be instructing my bank to get the money back via chargeback.
Advise people to steer clear if this company!

i have been waiting 14days for a product I brought on wowcher from the merchant - EF MALL, they have still not delivered my product with the promise advertised that you will receive your product within 5 DAYS, additionally they do not answer their contact numbers found on Google and never responded to an email that had been followed up 4 times previously BEGGING for a response, I then got wowcher involved and then I received a response, their response: ' sorry we will send another one, please wait 14days!' UNACCEPTABLE!!!! they should ensure the customer gets next day delivery in such cases. ESPECIALLY when advertised delivery in 5 days, this was the reason I purchased their watch and not the many others there were available on wowcher.

I WILL NEVER EVER EVER EVER again purchase something from this company! Very unprofessional and USELESS at incident management!

DO NOT BUY!
I ordered a ladies wool lined coat from EFmall online and when I got it, I was grossly disappointed and really angry because what I got is nothing like the description or the pictures. It's not even a coat, especially a "winter coat"! It's a thin material short jacket with the worst immitation of what was suppose to be a fake fur I've ever seen. The fabric quality is extremely poor, inside and out and the length was wrong - it was absolutely nothing similar to the pictures.
Terrible mistake to not have checked the ratings/ reviews before ordering. Will definitely ask for a refund.
Extremely bad experience.

I made an order, through Wowcher, with EF Mall, with delivery stated as within 5 days. I needed this item as a present so after 10 days and still no delivery i emailed them and was told there were delays with royal mail!! (??) The item (a padded gents jacket of very very poor quality that was supposedly meant to be 70 odd quid!) took a full 3 weeks to arrive, by which time the birthday I bought it for had past and I'd had to shell out for a different gift. EF Mall say they will refund me when I return the jacket but refuse to pay for return postage, even though a return is only necessary due to them not fulfilling their end of the contract and delivering within their stated time frame, so I will be out of pocket through no fault of my own. I am surprised that Wowcher use this company, after having read all these negative reviews, although it seems i was lucky to even get a delivery going by the reviews!! Not only will I never buy from EF Mall again, I shall make sure I review any company that Wowcher use if I am interested in purchasing something from them again.
*UPDATE IN REPLY TO EFM's MISLEADING COMMENTS BELOW:-
I HAD emailed my details and the nature of the problem SEVERAL TIMES BEFORE I left this review, but only got told on ALL occasions that EF Mall would not pay return postage on each and every occasion I sent an email.To add insult to injury I returned the jacket at my own expense, first class, over a week ago and I havent received any refund as yet. DO NOT BE TAKEN IN BY THEIR REPLY.........had they really wanted to sort this issue out, as they imply in the reply below, they could easily have done so as they already have all the details they need. I shall update this review WHEN I receive my refund to let other know if i actually receive it, or not. The only saving grace is I paid via paypal so have the option of opening a dispute. Watch this space!!
REPLY TO EF MALLS 2ND COMMENT 7th Dec.
My intention was NOT to use Trustpilot as a 'chatroom' only to leave an honest, hopefully helpful review for others to know what kind of experience I have had when making a purchase from your company. I was simply updating my review as things progress (or don't progress would be more accurate in this instance!) However, in reply to your comments, since you have chosen to reply to me on Trustpilot when you already have my email address - i HAVE already emailed you and I HAVE already sent you all the details you asked me to in one of your reply emails, in with the returned item. Your company, in actual fact, emailed me on 2nd December, telling me you have received my return and "will process a refund as soon as possible" - no additional details were requested from me in this email from you. Surely you can find any other details you need from the order number and the wowcher number I included? In your reply you ask me to look at other reviews and people you have helped - i have looked at new reviews and have yet to find one that is positive - any reply you have made to other negative reviews on here ask for their email address and/or phone number and appears to be a generic reply and an insincere offer to help as i do not think for one moment that these other disgruntled customers have not previously emailed you before leaving their review on here, so you MUST already have these customers email addresses/order numbers/contact details. You are correct in ONE thing.......obviously I am not going to post my contact details on here. You already have my email address if you wish to contact me......you do not need my telephone number to process a refund through Paypal.
UPDATE REVIEW ON ABOVE (this is turning into a novel.........hope it's a best seller!!!) - Another misleading reply below from EF Mall - they have all the details required to enable them to make a refund - they have my order number, the wowcher number and my email address- I returned the item 15 days ago now, including with it all the details they asked me for and, despite me having received an email from EF Mall, 6 days ago, confirming they have received the return I have still not received my money back. Have had to open a case through Paypal and it looks as though I may have to escalate it to a dispute/claim if no refund is forthcoming by the end of this week. I WILL NOT LET THIS GO EITHER!! -again i shall update my review as and when necessary.
FINAL reply to E F Mall with regards to their latest reply - I already stated in my previous reply that I was NOT going to post my contact details on Trustpilot, I was merely updating my review. - i do not know why you have come to the conclusion that i would. It is obvious you have not properly understood what i wrote in my previous reply. I shall explain it in simpler terms in the hope of clearing up any confusion. You already have my EMAIL ADRESS, my WOWCHER NUMBER, my ORDER NUMBER and my ADDRESS because (a) you sent the item to my home address and (b) you have all my other details as we have previously corresponded via email and all emails have the wowcher or order number included in them, even the emails generated from E F Mall. Again I reiterate again, you do not need my telephone number to process a refund. I sent all emails to the address I was given by wowcher, which SURELY must be the correct address as E F Mall have been replying to them......eventually. For your information the Order Number was 16557152 but, as I stated previously, this detail, as well the wowcher number, is included in all emails sent and received. Unfortunately I am unable to carry out your request to send all emails to Trustpilot......i would happily do so but Trustpilot do not offer the facility of adding attachments or uploading files. The last email E F Mall sent to me, confirming receipt of my return and that you would process my refund "as soon as possible" also included the order number AND wowcher number on it, so I cannot understand why the refund has not been made.
9/12/2016 To E F Mall - I have no wish to turn this into a chatroom, as you repeatedly imply. I am merely updating my review to make others aware of my experience each time you reply that you want to help, which has not been the case. However, as requested, I have emailed you with the wowcher code........which you should have been obtainable from the order number I have previously given you, as well as my email address. I feel your request to Trustpilot that they give you my email address is totally out of order. Had you checked against the order number I gave you in a previous message you should have been able to find it. I now hope this matter is fully resolved, once and for all, and my refund is forthcoming with immediate effect.
AFTER ALL THAT HAS BEEN WRITTEN ON THIS CASE, TODAY I RECEIVED AN EMAIL FROM E F MALL THINKING I WAS STILL WAITING ON A DELIVERY INSTEAD OF A REFUND,!! UNBELIEVABLE! TOTAL INCOMPETENCY FROM START TO FINISH. Fortunately today I have also received notice from Paypal that my case is now close and a refund granted from Wowcher.......AT LAST!

Ordered a CCTV system via #pigsback.com (Ireland) on September 30th.
When it hadn't arrived I contacted EF Mall by email...they assuredme that they had sent a replacement. They have said this THREE times to date. Nothing has arrived and they are still stringing me along. Their customer service number just rings out..no answer....EVER.
It's a total scam and really amounts to fraud. Considering taking legal action.
AVOID EFMall AT ALL COSTS.
As for this reply....there were no address issues and you told me over and over that you had posted it in the normal post and not with a courier...you couldnt even give me the dispatch date and had no tracking number.....all rubbish.
It was months going on.

they gave me a refund and my headphones so I got what I wanted it took 3 months though so if you don't mid waiting this is the shop for you!!!😂😂

On the 18th of October 2016 I placed an order with efmall. An order which was meant to take 5days has never arrived.
I've sent numerous emails asking for this to be chased up and I've been given numerous excuses but never have I had an appropriate apology or explanation as to where my order is.
Each time I've sent an email, it's taken in excess of 3 days for a reply. One of their replies says this " Your order has been sent... please allow us extra time as we're experiencing Delays, we will process and send out your item in the coming days". This reply speaks for itself if you ask me. I've now asked for a refund and guess what ? Yes I'm STILL waiting for a reply. Think I'll contact BBC watchdog next.
My advice is AVOID, AVOID, AVOID !! Spread the word, don't get ripped off.

Do not use this company..!!

Only gave one star as i couldn't give lower!!

Cheap deals are clearly not always what they seem!!!!

I ordered an item from wowcher on the 24th oct and was told it would be 5 days.....19 days and several tweets and emails later after being promised 3 times that they've personally checked and it's on it's way I'm still waiting. I did some research and came across these reviews and if I'd seen them beforehand I wouldn't of purchased anything from wowcher. Wowchers customer service is appalling as all they do is fob you off saying they'll contact the company who in return email saying it's on it's way.

Been told today by wowcher 19 days later that they are going to issue me a full refund....but I've got to wait 24-48hrs before I get it.

Do not touch this apparent business. They advertised memory sticks through Wowcher. Wowcher takes the money and you access a voucher which you redeem with EFMall. Well I did this on 17th October. I raised and paid for two different orders, each to be delivered to two different UK addresses. It is now 9th November and I am still chasing. EFmall have lied by claiming they have sent the items out once and were sending them a second time. Again no delivery date and NO goods received at either address. I believe this company is a scam. They appear to expect people to give up claiming for purchased products so that way they can keep the money they have conned you out of. As Wowcher are the agents that take the money, I have made sure they chase their merchant as having taken the money they are as responsible as their merchant. I have warned both companies that I am reporting them to trading standards. the reviews I've seen show that Wowcher are fully aware that EfMall do not deliver products, yet today Wowcher re-advertised the very products EfMall were supposed to have delivered to me over 20 days ago. Don't touch either company.

Purchased a coat from Efmail through Wowcher, who indicated 3 - 5 day delivery. Item still not received after 3 weeks. Efmail agreed to a refund which was supposed to take the magic 3 - 5 days but that was over a week ago and still not received. Seems I'm only getting lip service from Wowcher and the run around from Efmail. Since Wowcher represented this supplier I think they have a legal and moral responsibility to refund their customers and seek reimbursement from Efmail, not leave it to us to sort out. If full refund is not immediately received, I will file a complaint with Trading Standards. DO NOT PURCHASE ANYTHING from these people.

This is a cheap knockoff company that uses poor quality clothing for excessive prices. You will also pay postage to return an item and then not get a refund! Do NOT use!

I ordered the light up selfie phone case, on Wowcher the 6s Apple light up selfie phone case they sent me the 6 plus and so I sent it back by post and still haven't received the right sized case back, wouldn't trust this brand