Efmall 

If I could have given zero stars I would!

I finally received my goods three weeks after the expected date after sending several emails. The response to the emails was always the same - "your items have been dispatched they must have got lost. We'll send a new one". This was the same response for three items ordered at the same time on the same order, which arrived by three separate deliveries over a week apart.

I know that the last item was logged with Royal Mail on the 22nd Novemebr but only actually got to them on the 3rd December so total lies.

I will never buy from this lot again and probably won't use Wowcher again as a result as they weren't much help either.

Do not buy anything from Efmall complete con. Ordered 2 items of clothing from this company through Wowcher. One order apparently got lost in the post and when a replacement eventually did arrive weeks later the item looked nothing like the advertised garment it smelt like a hessian sack, no labels, half the size that it should have been and all the stitching was coming away very cheaply made item.

The second order turned up 3 weeks later than advertised and again very poor quality. Both orders have been sent back which has cost even more money.

Numerous emails to Efmall and Wowcher who both seem to be delaying my requested refunds basically blaming each other . In the process of using a complaints company to get my money refunded. But guess what both companies have not even bothered to reply to my complaint. Looks like I will be taking both companies to the small claims court . Never will I use Efmall again and Wowcher need to be ashamed of themselves promoting a company like Efmall.

Original order placed through Living Social, unfortunately, my order was lost through Yodel (no fault of EFmall), however they swiftly resolved the issue by resending the blankets through Royal Mail :-)

after one month, received the products. with really poor quality, and it's very difficult to ask refund.

***UPDATE***
I have been in contact with David from the customer service team and have received outstanding service! Very understanding and has helped resolve my situation. Quick response and swiftly resolved - 5 star customer service.

I ordered a ladies Parker coat three weeks ago and I have never received the item. I emailed them and they said that the coat was On it's way, eventually I contacted woucher and received a credit. I would definitely not use or recommend EF MALL to anyone.

Ordered via wowcher over 2 weeks ago. Have emailed the company twice but no response and no item delivered. Will be contacting wowcher for a refund and definately checking trust pilot before ordering off wowcher again. Really disappointed!!!

Since my post and email to the one found on trust pilot, my order has been refunded. David sorted it very quickly and was extremely helpful. It's a shame I didn't receive my order but hey ho. Thank you for your help David

This company do not deserve to be rated!!!! I ordered a shark blanket for my son through Wowcher and it said give 5-7 working days for delivery it's nearly been 1 month and I have still not received anything!!!!!!! This was supposed to be part of my sons birthday which is on Wednesday! After emailing this company they blamed Royal Mail and said it must be lost in the post but they had definitely sent my item out! They also said they would send a replacement! I asked for this to be tracked and if I could have the tracking number .... After so many days I received another email stating they had sent out my replacement with yodel and gave me a tracking number after putting the tracking number in several times over the past day it is not recognised and I don't think it will ever be recognised!!!! Such a SCAM!!!! After reading everyone's reviews I don't understand how this company are getting away with this!!! Taking money off people for something they want but not sending the item pure ROBBERY!!!!!!!

Ordered a coat on 22nd as a birthday present for a friend still nothing has arrived called everyday since Monday with no answer to over 25 calls! Emailed everyday only had one reply to say a replacement would be sent out, surprise surprise like everyone else nothing has been received and I now look like I haven't bought my friend anything! Very disappointed and annoyed! Please do not tell me to email your email address as I have done daily and I just get told a new one will be sent. I find it hard to believe 3x £80 coats are in the post and all lost. From reading all the other people who have had multiple replacements sent you'd have thought you'd use recorded delivery so customers could see it had actually been posted out. As I can guarantee 3 have not been posted. I would put money on none being posted so far ! Make that 4 that are now lost in the post !

Following a series of delivery issues, EFMall were able to send the missing parka within 3 days. Very polite, helpful staff (David) in the Support Centre sent a tracked parcel which arrived pronto, and also called me to confirm receipt and to apologise for the delay.

In addition, to make up for delay, compensation was offered, which I greatly appreciated.

Thank you EFMall

I ordered a coat and was advised 5-7 working days for delivery. After 14 working days no sign of the coat. Sent an email and was told order has been processed and on the way. 21 days later still no coat and another email sent. To cut a long story short they eventually blamed the post office for losing it and then told me they had no more left. Said they would refund by purchase in 2-5 days. Eventually after more emails finally got refund when i told them I would report to trading standards.

I gave the a second chance and other another item (Shark Blanket) as part of my sons Christmas presents. 14 working days later and still no sign. Sent usual email and told they could see it had been sent out. Guess what still have not received it.

This company is a joke and judging by reading previous reviews they pick and choose which complaints they want to reply to0.

PS - My sister in law ordered from them a month ago and still waiting for her order.

NEVER NEVER to be used again - LIVING & SOCIAL you should remove these people from you suppliers before they destroy your business.

UPDATE -

Ordered two coats over two months ago. Received one about a week ago, and then had a delivery of a random, not very nice handbag. Emailed to say I had been sent the wrong item and no attempts have been made to resolve the issue correctly. Over 20 emails back and forth and just get told the same thing every time and fobbed off with another lie. I emailed wowcher, they even emailed efmall to ask what was going on, but still nothing. Awful company, clearly ripping people off left right and centre. Actually had one conversation with someone from 'support' and was told that they 'underestimated the volume of orders they were going to receive through wowcher' and that they 'only have one person working in the customer service department'. You would think in that case they would seriously think about reducing the orders they receive until they can cope, or hire more staff. Absolute joke of a company, avoid at all costs.

I was also emailed asking if I would change this review to something more positive and they will give me a gift voucher for £5 ! LOL

Disgusting.

Not yet received my refund. And I agreed to send the bag back once I received the coat and that was agreed with their 'support' team over the phone, and then 'David' decided after 2 months to issue a refund, that I'm still waiting for, when that's not what was agreed over the phone.

I ordered two woman's parka coats over a month ago. I received one last week and have been waiting patiently for the second as I have been told by yourselves it is on its way. I received a delivery on Monday, from yourselves, but it's not the coat I ordered, it's a woman's handbag. Not even close to a coat.

I have emailed you multiple times about this, and just keep getting told, your items on its way.

I've received the item and it's the wrong one. The packaging even has a reference for the coat, but is clearly a bag inside the packaging. I have emailed you pictures, all the details you asked for, but still nothing? I have called your contact number 15+ times and no one wants to answer that? I have sent a lot of emails and had hardly any replies.

It's a shame because the coat I did receive is lovely, and had the second arrived on time, I was considering buying a third. Not anymore.

I will be contacting wowcher to inform them of the situation, and i will also he contacting my bank to claim the money back for the items I paid for and haven't received. As I have asked for a refund, and have had no reply.

If you haven't got the items people are paying for, maybe stop advertising them?

I ordered a coat from yourselves on the 1st of November., as like everybody else on here I was to believe that it would only take 5 days to arrive.. lol what a joke., 29 days later it still hasn't come.!! Have been told at least twice that the coat had been despatched but surprise surprise I still have no coat..!! You may offer refunds all around but what about receiving the goods myself and everyone else on here actually paid for.!! You are literally the worst company I have ever dealt with in my life., seriously pick up the phone once an a while..!!! And if you ever read this then please by all means reply and let me know if this mystery of the missing coat will ever be resolved.!!!!

ordered an item of clothing and it says 5 days delivery its been more than 2 weeks now. First time i contacted them, they said it's been dispatched and will come in the coming days and that the post is having delays at the moment. Royal mail doesn't delay like this. I asked when they dispatched it, they quickly confirmed it's lost in the post (bull). did not even tell me when it was dispatched. This is obviously shipped from a dodgy company in china or something. AVOID AVOID AVOID. Why say 5 days when all the customers on here have not go their things in a month?

EFMall is the worst company i have dealt with, I have called at least 15 times to find out whats happening with my order and it always just rang out. WARNING TO ALL: Do not believe a single thing they say on here when they reply to people with complaints, Its all LIES.

Stay far away from this company! I am going to be doing a charge back with my credit card company and i will also be contacting Living social with a complaint.

I have already contacted you three times today, EFMall.

I experienced a delivery problem with an item I ordered via Wowcher. Once I had made my initial review i was immediately contacted by the supplier.

The level of customer service I received was excellent - Alan kept in contact with me and speedily resolved my query. He went the extra mile and regularly contacted Wowcher on my behalf because the refund I received they originally gave me a Wowcher credit instead of returning the amont back to me.

Fantastic customer

I ordered a size 5 boots but received size 4, customer service replied within 24 hrs, and replace the boots for me, very happy with the product, but should have got it right in first place.
Overall I’m happy with the product and is nice warm for a cheap price.

Absolutely shocking. I had a bad feeling, I don't know why. Yes standard e-mails with incorrect grammar. Phone isnt answered. So I emailed and emailed and emailed and threatened Trading Standards and police. Now I got action!! Eventually goods were sent by tracked Royal Mail from a company in Portsmouth - Stonebridge United.

The long awaited goods arrived. Nothing but rubbish and tat, made in china and obviously shipped to order, hence the delay or non-arrival. Believe me you are not missing anything because when it does arrive its only fit for the bin.

I ordered through Wowcher and they were quite attentive but say all their companies are thoroughly vetted. Seriously???

So STAY AWAY from EFMall, and I will not be using Wowcher again.

Please be aware Efmall is a scam. I ordered a fleece jacket in October but haven't recieved it yet. They don't answer when you call. Quick at replying your email promising to deliver within 2 to 5 days. Still waiting up to now. SCAM SCAM SCAM PLEASE BE AWARE.

I'm writing again about my order I made in October. when I made a review here, I was advised to email the customer service which I did and I immediately got a response that they will deliver in 2-5 working days but still up to now I have never received anything. There are quick to take money out of your account and when you call no one answers the phone.

Ordered a jacket from EFmall with my livingsocial discount but it has never arrived. They claimed it was "lost in transit". Then they said they will resend it by tracked mail. Never arrived. Asked for a tracking number and they claimed that it did not have one and that the item was sent by second class post.

Then they asked if I wanted a full refund. I am puzzled why they took my money and then made such a show of fulfilling it.