Efmall 

Cut a long story short , Coat purchased after 3 weeks still know item ( advertised as 5 days ),sent email to customer service who said it had been dispatched !!! I asked for tracking details no reply ( shock) , after 3 emails no reply , I then sent a email to Wowcher who sent a email to Efmall who contacted me and said the would sent another one out which they did via Royal Mail tracker this time !!
The item finally arrived , guess what Wrong size /wrong colour / dodgy stitching , not the coat on the website and clearly comes from Asia hence the sizing and the label bit of a giveaway really , yet another email and to be fair David from customer service telephoned me and was brilliant , said it wasn't good enough and the would good a full refund including packaging and not to send item back , long way to China 😉
Learned a lesson there , price was too good to be true..
But David ( customer service) was brilliant to sort this problem so fair play to him , but company needs to sort things out hence there reviews

I ordered a dash cam on 24th October, having not received it, i sent the company an email telling them that the parcel hadn't arrived and that Yodel said it has been lost, EFMALL, promised me that they would send me a replacement via Royal Mail, i'm still waiting ( 11th Dec ) , sent numerous emails with my contact details and not had a reply, all emails ignored.
This is a Scam company and i'll do my best to close the company down.

Returned two faulty dash cams and the company hasn't given us a refund despite promising to once the item had been received (now over 4 weeks ago). Don't use them!!!!!

Still waiting for my order so I sent an email this afternoon . No reply yet...
But they've responded to comments on here after I emailed them.
Answer your emails not your poor reviews, that way your rating my go up!!!!!

23/12/2016
Updated my rating....
Finally got my order. After a lot of emails, a couple of calls from David missed on my part.
It was all very stressful but I got there in the end.

I got in touch with efmall on Wednesday via email my email was answered straight away by a young man called David not only did he answer my email he also phoned me to reassure me everything was OK as I had expressed my concern after reading some of the reviews and true to his word he sent me a tracking number and my parcel arrived today just two days after speaking to him I can only go on my own experiences and would not hesitate to use this company again thankyou so Michigan for your help david

I ordered an oversized scarf, wine coloured, on 22nd November and still not received. I ordered said scarf in plenty of time for my daughter's birthday, which is next week. I wrote to the customer service email address, only to get a vague reply written in very poor english and I'm no further forward. I am so disappointed with the non service I have received and believe efmall are in breach of their delivery contract. Beware if you are going to order from them! Perhaps if they got themselves organised, they wouldn't have to pay someone to deal with these reviews!

I threatened efmall, that if I didn't receive the scarf by today I would cancel my card payment. I have received the scarf today, 21 days after ordering, having been told it would be 7 working days! Not at all pleased with their service and will not be ordering from them again!

I ordered a virtual reality headset via wowcher. Initially I had concerns as no email regarding delivery and date had passed.
A simple but worried email sent and straight away David replied from customer service and reassured me that my item was on route. Not only that he rang me to explain it had been delayed but promised me I had no reason to worry.
Sure enough David was right and it turned up. Christmas now will be fun and exciting with a very happy 8 year old.
I've had problems with other companies with not replying in the past so I only have positive words for Efmall and their customer service.
Seems to me people are too easy to blame and shame, rather than communicate with them and just be a little patient.

I would recommend them and I will certainly continue to order from them.

Ordered a dash cam after purchasing a voucher from Living Social. Voucher has been redeemed but no confirmation email and no goods received. Looks like most of the reviews on here are accurate, just wish I had checked prior to purchasing.

DO NOT BUY FROM THIS SCAMMING COMPANY!!
I ordered a parker jacket through Wowcher on 3rd November 2016, it is now 8th December 2016 and still no jacket. Just pathetic excuses and lies from badly written customer service emails. I searched the web for their website and called the telephone number, after 35 attempts I have given up. It rings forever or is constantly busy! The company deliberately feed untruths and are sitting pretty with my well earned money, AWESOME!
You've been warned, don't buy from them. Just wish I had researched them before parting with my money

This Christmas I needed an awesome toy. I fidget a ton! So I got a fidget cube and it came faster than I expected. Been looking at these things for months - because I'm a huge fidgeter. Very cool gadget, great service, Im happy!

Ordered a parka on 1st November. Still no item. I have sent many persistent e-mails only to receive excuse after excuse and an offer of Wowcher credit that I do not want as I will never order from them again.
The replies have been written in very poor English and rarely make sense.
Just looking at the reviews on here is upsetting. They must have had unlimited payments for small items that are never sent in the hope that people won't bother to chase it up. And of course many people have paid much more. Wowcher are a disgrace to continue using this company. I will not give up... I have informed trading standards and taking legal advice as this is FRAUD.
There must be that many 'lost items' in the post... I'm sure Royal Mail has nowhere to put them. It gives them and other couriers a bad name. Don't give up people. Keep sending those e-mails and informing the relevant authorities until you have your money back.

SCAM SCAM SCAM and wowcher should be ashamed that they are knowingly taking funds for goods they know won't arrive.

I'm so angry and I will not let this go!

After many failed calls and an email to which I was told....Dear customer,

Thank you for your email.

Your order has been sent out by us, however it should have been delivered by now. 

A replacement order will be sent. We sincerely hope it arrives this time and in a timely manner.

Kind regards, 

Customer service advisers

Seems to me to be a generic email after reading reviews on here. After purchasing my item on 3rd November it should be with me but it isn't...surprise surprise!

What is being done to guarantee it's delivery? I will never order from you again

Have replied to their response...let's see what happens, not holding out much hope.

I very rarely give bad press and like to give good feedback as I'm not really a moaner but there comes a time when you have to complain.

I ordered a shark tail blanket for my 6 year old in the 1st week of November through Living Social, I always look for discounts if I can and this looked like a great deal, however, I am yet to receive the item and am worryingly thinking I'm not going to get it before Christmas. I have emailed twice over 3 days and have yet to receive a response, not even a generic one.
I have also called them on 02920 813731 but they do not answer even though I sometimes get a "busy" sign so there must be someone there.

I feel as though I am being completely ignored, if my item is not with me before Christmas I will be going to the Retail Ombudsman.

I feel that even though I have bought a discounted item I should still be treated with respect because I normally pay the full price on other items within the company if I feel I have had a good experience but as it stands this is just a bad experience unfortunately.

A bad story turned good. I was contacted by EF Mall who swiftly solved the problem, a gent called Dave sorted all my issues with very good and prompt customer service

Ordered a parka from this company from the Wowcher website I have not received this order neither had an email or phone call to confirm that this has been dispatched won't be using again

I work for an IT company, I needed some memory sticks for the office.
I came across EFMall offer on Wowcher for the 64g Sticks.
At first I seen the price and thought no way. Fantastic price! But I was slightly unsure as the price seemed to good to be true.
So I carried on browsing but ended up back at Wowcher , Anyway I purchased slightly unsure.
On arrival 4 days later I was extremely surprised of the quality and the storage. I have to admit it was excellent value for money.

Bought a power bank, It was decent to be fair. Better than I expected given the reviews. It turned up a day late.
I emailed the customer service email provided on the website, an they got back to me in a few hours with a tracking number, my item was out for delivery with yodel so cant complain too much.
So overall experience was good.

Well its all praise from me to EFmall, can’t believe some of these reviews. Ive purchased off them 3 times now each time being very satisfying.
My first purchase was an:
Air Sofa = Perfect (packed away now ready for the summer again)
Iphone 5c = Perfect, No issues what so ever.
Lastly, Oversized scarf. Fantastic value for the cold winter months.
Each order arrived on time, ive watched these guys for some time now, I believe they are new? But boy have they sold some items there range is massive. I think they are great, I will defiantly buy again.

So excited for Christmas now that I have what I wanted, I've been looking everywhere for this. My son has been desperate for this as he loves sharks.
Thank you, it's perfect.
If anyone wants the Shark Tail Blanket I can recommend these guys, quick delivery and great product.
Its a lot bigger than I thought, also. Thank you so much!!!!

Same as everyone else here it seems, ordered an item through wowcher on 05/11/16 - still waiting - been advised that it was definitely sent yet must have got lost, they are sending out another item. was originally advised it would take 7-10 days. Beyond a joke, second item brought through wowcher all be it the first was another company, second bad experience. Will not be using wowcher again. Suggest they look seriously at who they use as a company as they are seriously failing their customers.

Update*** still waiting for a reply from this company, I fail to see how a company would be so blase about telling me it was definitely sent out - must have got lost so they are sending another out.. that tells me that basically it was never sent out the first time and they are lying. Also no reply to my recent email to them asking when it was sent out, who is delivering it and the tracking number. I am guessing here that my response will be if I get one in very bad English as before - your product is on it's way, there have been some delays so please allow them some time to process your item ad deliver it to you. your item should be with you in the coming days. If it does not arrive by then please let me know.

I guess 87% of the reviewers on this company here can't be wrong eh!

Good luck for who ever is waiting for something to be delivered, by the time my sons VR headset arrives ( Christmas present) it'll be obsolete and we are sending people to venus to live.

I have sent you an email - As per previous emails to your company please provide details as to when the item was sent out and re-sent out, the company delivering it and a tracking number, As I have just stated in my email to your support team if it hasn't been sent out or has got 'lost' again you will need to at your company's cost send this item to us via recorded delivery to ensure it does not get 'lost' again.

I bought 2 wowcher codes on Friday 18th Nov 2016 for 2 x 64Gb USB memory sticks to be redeemed at EFMall. They said within 10 days delivery. On Monday 28th November emailed EFMall to ask for delivery details. I also tried to phone their customer service line but this was either engaged or rand out after 6 minutes. Approached Wowcher support on Friday 2nd Dec who sent out an email to EFMall on my behalf asking them to respond. This morning I decided that I had had enough and wanted a refund. I was told that this wasn't possible because 3 working days had not passed since they had sent their email. This ignores that EFMall have yet to respond to my email on 28th November (5 working days) ! I now have to wait until Wednesday 7th before they will even consider a refund. Not impressed by EFMall or Wowcher.
Very positive update to my experience with EFMall. After posting my review I was contacted directly by EFMall who were very apologetic. They agreed to my request for a refund but insisted that they should send out the goods I ordered anyway by Royal Mail Track & Trace. I have now received the goods and they are as described on the web site. Well done EFMall.

As for Wowcher, after initially trying to get me to accept the agreed credit into my Wowcher Wallet they agreed to refund my credit card. Thank you Wowcher but did it have to be this difficult?