Efmall 

Bought on wowcher, Ordered an item on 24 November, still not here they have said they have sent another tracked - tracking number not recognised. Don't hold out much hope after reading other reviews. I have 2 orders with them and so far nothing has arrived. Will NEVER order from them again!

So where do i start
Item was bought via Wowcher. Upto 7 working days quoted for delivery, 11 working days (15 days in total) later and my item has still not been delivered.
I have emailed the customer support address and had zero response, The contact no. on the website has been disconnected and simply doesn't work. I have now attempted to use the online contact form but not holding out much hope.
This is beyond a joke and i am not expecting this to be here by Christmas at the moment.

Ordered a Drone for my son, for Xmas through Wowcher. Arrived on time and in perfect condition. All seems to be good, Its wrapped and hidden ready for xmas day. Thanks EFMALL

Ordered via Wowcher,. States 5-7 working days delivery. 2 weeks later I had still not recieved the item, I emailed EFmall directly and recieved a very vague template message saying "your item will be with you in coming days" asked for a more precise response to be told it had been sent but an issue with delivery and another would be sent, so to give it more time!! 4 weeks later I still do not have the item.

I'd ordered an item on Groupon which was from this company. I had received no tracking details via the link on Groupon and had waited over 2 weeks for delivery. I was concerned that the item had gone astray.
Having read poor reviews on Trust Pilot (which had left me feeling doubtful that I'd receive my goods) I emailed EFMall to enquire.They responded promptly and provided me with a full tracking report, and by coincidence my delivery had arrived on the same day that I'd emailed them.
So, overall I can say that the delayed delivery of goods and the lack of tracking information was disappointing, but EFMall redeemed themselves by providing good customer service once they had received my enquiry.

I have had the same issues as many others. I ordered 2 items through Wowcher 4 weeks ago and still haven't received any. I've tried to ring their customer service number countless times with no answer. I've also given them my mobile number to phone - yes you guessed it, no phone call.....

I've had 2 replies from their email support saying they have been shipped and its a postal delivery problem. This was over 2 weeks ago...!!!

I sent another email 2 days ago and still no reply.

The items are Xmas gifts for my daughters.

Avoid efmall at all costs and Wowcher should be ashamed of promoting such a company and passing the buck....!!!

I ordered a hd dashcam through wowcher and although it was only last wednesday i have not received but site said within 5 days. I have tried to call efmall god knows how many times they do not answer the phone or respond to emails! Wowcher also do not answer their phone! Ive ordered this as a christmas present but if its not been sent then need to arrange to buy another but who knows if its been sent! No tracking no. No nothing. Terrible company who should and will be reported to trading standards. Im absolutely disgusted and hope this company gets shut down!!!!!!!!

I ordered a dash cam on the 7th December off wowcher. Hasn't turned up and it has been a week and 1 day! Emailed and still no response. Wowcher don't seem to want to help either! Definitely will never use this company or wowcher for that matter EVER again!!!

I ordered two coats, they didn't arrive, but when I contacted them, David (customer service agent) reordered it all for me and they did arrive. Unfortunately the coats weren't suitable but David gave me all the help I needed to return and get a refund. I have to admit I was more upset with Wowcher as they gave me a credit note rather than a full refund onto my card, but as soon as I told David he sorted it. I am now waiting for 5 working days for it to clear. Ask for David if you have any issues because he would definitely help!!

I ordered a mermaid blanket back in November. After several weeks of waiting it hadn't arrived, EFMall said they'd sent it already and to be patient.
A week later still no blanket and no response from wither EFMall or wowcher.
Then i heard about David! Once I'd emailed him at support @ efmall.com he quickly got back to me via email to tell me he'd sort it out. He then rang me once he'd arranged for another blanket to be sent, and promised it would be here Tuesdat (today). It arrived yesterday! I'm so pleased as this is a present for my daughter.
So while I'm still disappointed with EFMall as a whole, I'm really happy with the way that David sorted out the problem, and seems to be single handedly sorting out lots of other people's issues too. The stars I've awarded here are based on David's intervention and help, not EFMall as a whole.
Thank you David - you deserve a nice Christmas bonus!

I recently had an issue with an order. Thankfully EFMall did get back in touch and delivered item the next day as promised. Very pleased with result

i ORDERED THE MERMAID BLANKET ON THE 18TH NOVEMBER STILL NOT HERE.

EMAILED AND NO ANSWER ON PHONE

WISH ID OF READ ALL THESE REVIEWS PRIOR TO ORDERING AS I WOULD OF STAYED AWAY

EMAILED WOWCHER THEY SHOULD NOT BE DISPLAYING THESE ITEMS FROM THIS SUPPLIER!!!!

Every year I seem to struggle to buy small items I can send in the post to my nieces and nephews for Christmas. Back in November I was delighted to browse through Wowcher's latest email and find 64GB USB sticks on offer. I placed an order for 4 and paid delivery per item as they will be dispatched individually. After waiting nearly 4 weeks I still have only received 2. I have emailed both customer service & support at efmall but am still awaiting a reply. I am really praying that when I do get a response I am not going to be fobbed off with the 'lost in the post' scenario as that would be too coincidental with 2 separate packages!! I am rather fortunate that my father-in-law works for Trading Standards as that would be my next step should this incident not be resolved satisfactually. I will review this company again once and if there is any progress.

UPDATE 22.12.16
I have been dealing with David who promised to send the missing items via tracked delivery. I have now received the goods. If you want results, speak to David - he's the man!!

Absolutely terrible experience. I have asked numerous times that they cancel my order as it never arrived in time but all they reply with is that they will be posting out my order.

They don't reply for days and the order still hasn't arrived.

Absolute disgrace of customer service and Wowcher should not list them on their site.

Placed an order via Wowcher for a Parka on the 3rd November. Still not arrived, beside they emailed me it was despatched three times.
Zero points from me for this scam company.

I am yet another Wowcher/EFmall customer waiting for a ladies parka. This was ordered on the 21st of November and still hasn't arrived. Several emails have passed to and fro to EFmall and Wowcher but to no avail!

EFmall tell me that it has been shipped and presume it has been "lost in the post". This appears to be a standard response from the company.

Wowcher, although I purchased the voucher from them, tell me that the problem is nothing to do with them and I must take it up with EFmall!

I doubt that I will ever use either of them again and would recommend that other would be customers do the same.

The parka still hasn't arrived after 4 weeks! Appalling!

Parka finally arrived! 13-12-2016

the parka arrived but it's the wrong size!

I ordered size 12-14 for my daughter, big enough to wear a decent sweater under it but it is too small for my size 8-10 wife!

My daughter size 12 cannot fasten it!

It is not fit for purpose as it is not what I ordered!

The size label says Large, I wonder if this is a large child's size.

So I am back to being totally disgusted with the service!

Absolutely disgusting service. Said it was delivered and give me a fake taking number. 5 days later item arrived when ordered a month ago. NEVER EVER ORDER WITH WOWCHER OR EF MALL AGAIN!!!

This company is a joke ordered a jacket as a xmas present on the 15/11/16 and was ment to be delivered in 5 days 2wks later emailed them to see why a had not received it and was told it was lost in transit was a deal through wowcher and they should not be using this company and I will not be using any of them ever again 😖😖😖😖

Can't get through on customer 'help' line.Product 2 weeks overdue now, also bought through living social. Efmall just continue to say 'it has-been sent please be patient ' unlikely it will be here in time for Christmas

Product over a week late now, won't arrive in time to give as a present. No answer on the company phone line, no tracking details, no refund process. Terrible reviews on Trust Pilot, LivingSocial shouldn't be selling vouchers for Efmall. Disgraceful.