Efmall 

Apparently my item (ordered through living social) was set to be delivered within 5 days....18 days later, no item and no communication at all from the company. Completely unacceptable. I have messaged customer service but to no avail....

Had to give 1 star as it wouldn't let me put 0! Ordered a coat on the 5/11/16 didn't receive after two weeks so emailed and they said it had been lost in the post so was sending another and I would get it within 5 days waited another 2 weeks and still no coat! Emailed them and wowcher and they sent the exact same email as the first time stating it had been sent but was lost for a second time which I called wowcher to explain that wasn't good enough! I also asked to send the coat via tracking or next day as there will be tracking info and insurance but no they said they couldn't send another as my address must be wrong! It isn't!! So said they would send a full refund this was last week still no refund emailed them and wowcher for wowcher to email saying they had added me wowcher credit!! It's a coat I wanted but will not order one of there as they are all from the same place! So still waiting for a response

I ordered 2 Shark blankets that haven't arrived in the 7 working days as promised on the voucher but on emailing efmall, they called me to confirm that 1 had been lost on the post and the other should be received by Friday 16th December, as I have 2 seven year old, one is pretty useless to me but as promised they also contacted Living Social on Monday to ask for my money be refunded which unfortunately, Living Social have given me an account credit rather than a refund but I will sort that direct with them.
David was very helpful which is why I have given 10/10 for the customer service, I do think that as a company they need to do something drastic to restore peoples faith in there company

I too have bought a coat through this company via wowcher. I bought it in November paid for it and still no coat.
I have sent several emails and after a really stroppy one from me, they eventually answered and said its been delivered.
I have never had such appalling service from a company before.

I suggest that no one buys anything from him and they should be shopped to trading standards, because they are quite clearly not up to standard at all.

I didn't receive my order, despite a 7 day delivery promise. No response to emails or phone call. Bought through Wowcher who were helpful but wouldn't purchase anything from EFMall in future. I'm going to have 4 very disappointed grandchildren as I don't have time to purchase elsewhere. I have requested a refund. Thankfully I paid with Pay Pal.
Wouldn't advise anyone to buy from this company. So many bad reviews. 😡
Add on:
I communicated with David in support@ who was extremely helpful. He not only secured my refund but said if the goods do arrive not to send them back. Keep with compliments. So far X 1 has been delivered. It may be 1 month from ordering, but David redeemed my experience, for which I am grateful.

I ordered a drone via wowcher as a Christmas present and delivery was 7 days - nothing arrived.
I know I still have a week but as the telephone is never answered and my last two emails not replied to I am now panicking that I will not receive the items.
I am surprised that wowcher use this company at all having now read all the reviews!!
Terrible customer service!
I will not be happy if the item does not arrive in time :-(

I ordered a jacket from Wowcher with it stating a 5 day delivery, it eventually turned up 5 WEEKS later. I got an email back saying it had been dispatched so I waited patiently. Naturally happy when it arrived i proceeded to try on my Large jacket, only to find I couldn't even do the zip up because it was obviously made for very small people. I'm usually a medium in jackets so this was ridiculous. The bummer is I actually like the jacket. I have sent numerous emails requesting an exchange for a larger size but no response, so, now, I just want a refund and I'll send my 'large' coat back. Oh, and surprise surprise, no answer on their phone number either. Will not be ordering from these again unless a quick resolution is reached.

emails to customer service fruitless initially but then David at efmall took ownership and recieved items

I ordered a pair of boots through Wowcher with this company. The ticket stated that I would receive them within 5 working days... Ha ha! After numerous emails back and forth to the company, I finally received the boots 5 weeks after initial order. Only once I opened the package, I discovered that they had sent me the boots, but in a size 3 instead of a size 6. When I complained again, they wanted me to send a copy of the original order to prove what size and also a photo of the boots proving they're size as well. Surely a company like this should not be allowed to trade. They just continue to lie and make excuses. How Wowcher ever got involved in promoting their goods, I will never understand!

I ordered an item 2 and a half weeks ago through this company using wowcher and the delivery stated 5 working days and it has never arrived. I have had a couple of email replays from the company saying it's been sent and they are now apparently sending a replacement but doubt that will arrive either. Their contact number doesn't work and they email you back at 3.30am in the morning ... this company is dodgey!

Further to my earlier review of several days ago my problem has now been resolved and I have received my USB sticks as I had ordered. There had been a problem with supply to EFMALL but after contacting David at customer care he quickly sorted the problem out for me.

Ordered a coat from wowcher on 17 November it should have been five days for delivery but two weeks later I emailed them and got the response that my item had been despatched still have not received. Am very dissatisfied

Bought two jackets on 3/11/16 and still haven't received them despite numerous emails sent to customer service.
I got responses from them but none to actually say if I'll ever receive the items.
When asked for refund they say that it cannot be done as the iems apparently have been sent.
Probably the jackets are walking by themselves to my address and that's why it takes so long.

Ordered a puffa jacket in October never arrived emailed to be told that it was duly sent check neighbours post office and courier service did that nothing after at least 20 emails I asked for a full cash refund one person said that I'd receive within five days nothing another kept fobbing me off with lie after lie then told me if I was to be refunded it would be in my living social account nothing I told them again I wanted a full cash refund still nothing I've even told them I'd take them to court nothing they're quick enough to take money but most certainly don't want to refund for goods they never sent I sincerely wish I'd never purchased goods from them as it's caused me no end of grief and I'm still no further forward I'd you ask me for my honest opinion I'd say that the company is a scam and so called customer service is a total and utter joke and the online companies who sell for them should check credentials more closely as it's now put me off buying through them even though previously I've had no issues all I want is a full refund cash may I add and a formal apology for the way they have treated me so buyer beware you have been warned they are an unscrupulous company who don't care about customer once they have your hard earned cash DO NOT USE THIS COMPANY THEY WILL LET YOU DOWN

After having purchased two items on 23rd November, they still haven't arrived, and I have demanded a refund. Refund hasn't come through either.

Absolutely disgusting behaviour from a company.....stated 7 days delivery, which they obviously were never going to adhere to.

They sent a copy of the tracking details, yet no tracking number or details of the courier, so I doubt it was the genuine details.

They have blantantly lied in their correpondance stating that my items were on route.

This company needs investigating, and so do Living Social/Wowcher for allowing customers to purchase from these cowboys.

Detailed have been submitted to Trading Standards and I would push for others to do so!

I first ordered a puffa jacket from this company through wowcher on the 7/11/2016 it never came I emailed them they promised it was on its way it never came they promised to send a new one never received that one either.wowcher gave me a voucher for the amount I stupidly ordered another one from them on the29/11/2016 still waiting will be asking for a cash refund from wowcher they should be more careful who they do business with efmall are a rip of

Have received a reply from a gentleman from this company his name is David he was very helpful polite sorted out my problem within 3 days I received my jacket very impressed with his service

Please do not buy from these people they are SCAMMERS!!!! Ordered a parka through WOWCHER on the 29th of November, still no coat today. After 2 emails one from me one from WOWCHER they answered on the 2 occaisions in the early hours of the morning in broken english saying the coat will be with me shortly STILL NO COAT!!!! WOWCHER knows exactly what is going on and yet they are still allowing these SCAMMERS to sell through their site. Still on there today!! Paypal are now chasing it up.
Will never buy anything off WOWCHER again in my eyes they are as bad as these EFMALL scammers!!!!
I think that the good reviews on here are from EFMALL themselves (DAVID) !!!!!!!!!!! Ask positive reviewers... 2.3 out of 10 says it all!!! Don't you think??? Well considering you said you have sent me out 2 coats and not one has arrived!!! I have emailed you on numerous occaisions but to no avail but its funny because you answer me on here when the public can see it!!! I have had my money back now PAYPAL got it back for me. I will never order anything off your site again and I will never use WOWCHER again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have emailed and rang 50 times and had no answer. I ordered 10 days ago a fidget cube for my boyfriend through wowcher and had no delivery, no response to email and no answer on the phone. Its ridiculous that they have a phone and don't answer it.

Ordered a coat on the 5th November with a five day delivery. Following this and it's non arrival, I found an email address. No response led me to contact customer services at Wowcher who copied them in. Immediate response was that the coat was indeed dispatched but they'll send another, again nothing.

Asked for and received a full refund. Will never use this company again!!! No customer service skills and unable to deliver on their promises.

EDITED 19/12/16
After my initial post about missing items, delay in delivery and not being able to contact anyone, I have now received all items from my order in time for Christmas. The customer service gent David kept in close contact after my post here and advised me every step of the way and kept me informed of progress and have to say that his communication and manners were excellent and he ensured that the items were sent and received. I would give 5 stars to him for his support, the only reason I have given 3 stars for overall rating was due to the issues to begin with and not getting a response to my attempts of contact until I left a review on here and was contacted directly by David.