Just to know that someone was on your side was a great comfort in a stressful situation like identity theft. Molly was very understanding and I felt that she was looking after my best interests in a v... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wanted to add a password to my credit report which I was rather surprised I couldn’t do myself. However I sent an email request which was actioned the next working day.
Company replied
The phone call was useful although I am still waiting for a reply to the follow up email I sent. I did find it frustrating that you do not provide a way to contact you via email, or using a form on y... See more
Company replied
Experien, advertise there products to all customers, but like to direct it mire to the customer who has a poor credit score. These people with a poor credit score usually are people who struggle finan... See more
Company replied
Company details
- #4 of 5 best companies in Credit bureau
- #102 of 110 best companies in Alternative Financial Services
- #4 of 7 best companies in Credit reporting agency
- #184 of 201 best companies in Online marketplace
- #39 of 39 best companies in Price comparison site
Written by the company
Check your credit report and score from Experian UK. Our free credit check provides your credit history and rating online.
Contact info
United Kingdom
- www.experian.co.uk
3.7
Average
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Have false information
I have contacted experian a few times about the amounts showing on accounts is not the ture amounts showing and i have disputed them
4 June 2026
Reply from Experian
Hi Deborah,
I'm sorry to hear you're concerned about the information showing on your accounts. I understand how frustrating it can be when the balances displayed don't match what you believe to be correct.
We have sent you an email dated 29 June 2026 explaining that we rely on lenders to notify us of any balance changes. Lenders normally provide updates every 6 to 8 weeks, and we're unable to amend the balance ourselves without receiving updated information from them.
Thanks,
Stefan.
Very helpful customer service team.
Very helpful customer service team who dealt with my concerns about possible ID fraud very professionally and reassuringly for which I much appreciated, Thank you,
29 June 2026
Unprompted review
Reply from Experian
Hello, Stephen. We understand how concerning fraud can be so it's good to know our team were able to reassure you. Thanks, Nei .
Ridiculous experience
Reducing a score because a customer has not got any credit card debt is frankly ridiculous and unacceptable.
I shall be cancelling my paid subscription as I don't need this company advising me to be in debt
1 July 2026
Reply from Experian
Hi Peter,
I’m sorry to hear you feel this way. I can understand why a change in your score after reducing or clearing your credit card debt would seem frustrating and not reflect the positive steps you've taken.
Your credit score is based on a range of factors across your credit report, but I appreciate that this can sometimes feel confusing when the outcome isn’t what you expect.
I’ve sent you an email which will hopefully explain things further and provide some additional context around the points you’ve raised.
Thanks,
Stefan.
Reply from Experian
Hello, thanks for your great review, we really appreciate your comments! Thanks, Neil.
Reply from Experian
Hello, Eric. Thanks for your feedback! We're really glad you had a good experience. Thanks, Neil.
Reply from Experian
Hello, Robert. Thank you for trying our serivce and for your great review! Thanks, Neil.
Such good customer service
I phone you with a query fully expecting it not be be solvable but I was wrong. Your representative was so helpful and so capable.
29 June 2026
Reply from Experian
Hello, Leslie. Thanks for your great review, we're really glad our team were able to help and will be sure to pass your comments on. Thanks, Neil.
Great professionalism shown in every…
Great professionalism shown in every aspect.
Thank you
6 July 2026
Reply from Experian
Hello, We're really pleased you had a good experience! Thanks for taking the time to share it with us. Thanks, Neil.
Reply from Experian
Hello, Joel. We're glad to hear that we were able to help with your dispute, and really appreciate your review! Thanks, Neil.
Hopeless communication
Hopeless communication.
Despite asking me to write to you and confirm information you still recorded it incorrectly.
18 June 2026
Reply from Experian
Hi Trevor,
I'm sorry to hear you're disappointed with the communication you've received.
I've looked into your account and can see that we emailed you on 24/06/2026 explaining the outcome of your query in detail. I appreciate that the outcome may not have been what you were hoping for, and I understand how frustrating that can be.
The information on your credit report is provided to us by the organisations that supply data. Because of this, we're not able to change the information ourselves unless the data provider instructs us to do so.
If you still believe the information is incorrect, you'll need to contact the relevant company directly, as they are responsible for the accuracy of the data they share with us and are best placed to investigate your concerns further.
Thank you for taking the time to leave us your feedback.
Thanks,
Stefan.
Excellent
The lady I spoke to was very knowledgeable and quite helpful she made me feel at ease about my worries. Thank you so much
25 June 2026
Reply from Experian
Hello, Felina.
It's great to read your feedback on one of our agents!
I'm so glad to hear that our amazing agents were able to put your mind at ease. We understand the importance of providing high quality customer care so it's lovely to hear of your experience.
Have a great day, Claire.
Insightful and very quick customer…
Insightful and very quick customer service when requests are made
1 July 2026
Reply from Experian
Hello, Sarah.
Thank you for taking the time to leave a review!
We take great pride in the customer service we provide at Experian and it's wonderful to hear that you had such a positive experience with us. Our team work extremely hard to provide our customers with helpful information to resolve their enquiry.
Thanks, Claire.
Reply from Experian
Hello, Paul.
Thank you for your wonderful review. We always strive to provide a smooth and helpful experience for everyone. It's wonderful to hear that you experienced fast, efficient, and quality service.
Thanks, Stuart.
Reply from Experian
Hello, Johanna.
We appreciate you taking the time to leave your positive feedback! We're happy to hear that our quick response and action pleased you.
Thanks, Stuart.
Reply from Experian
Hello, thanks for your great feedback, we're really happy that you had a good experience. Thansk, Neil.
I spoke to two advisors and they helped…
I spoke to two advisors and they helped me a lot, I was able to remove the default on my credit file which was incorrectly added and as a result my credit score increased. The advisors whom I spoke to were very helpful, understanding and compassionate.
15 June 2026
Reply from Experian
Hello, Athena. We're really pleased that our team were able to sort out the incorrect default on your credit report, and will be sure to pass your kind comments on to the team. Thanks, Neil.
Clear and concise updates on my…
Clear and concise updates on my account, always. Thanks, Experian.
3 July 2026
Reply from Experian
Hi Babs,
Thank you for your wonderful feedback. I'm delighted to hear you're finding the updates on your account clear and concise.
We really appreciate you taking the time to share your experience and your continued support.
Thanks,
Stefan.
Frustrating!
Having to go back to contact centre several times because staff were unable to answer my question, each time having to explain again to someone else, not impressed. In the end I have had to apply through FOI from a company who appeared on my linked addresses. Not impressed with service.
3 July 2026
Reply from Experian
Hi Maureen,
I'm sorry to hear you weren't impressed with the service. I can understand how frustrating it must have been having to contact us multiple times and explain the situation repeatedly before getting the information you needed.
I can see from the email we sent you on 26 June 2026 that the issue has now been resolved. I hope you feel the same, but if there are any remaining concerns, please do reach out and we'll be happy to help.
Thanks,
Stefan.
I received my Statutory Credit Report…
I received my Statutory Credit Report yesterday at my home address in Athens, Greece.
Everything was in order. I am extremely satisfied with your service, as well as the quality and professionalism of your team.
I would like to sincerely thank you. I truly appreciate your assistance.
If possible, I would be grateful if you could forward this email to your CEO and senior management. I feel it is important to recognize and commend the excellent work of your team.
I was a student and worked in the UK during the 1990s, and I have always trusted the quality and professionalism of your company.
Once again, thank you for your cooperation. I hope our paths will cross again in the future under equally positive circumstances.
30 June 2026
Unprompted review
Reply from Experian
Hi Evangelos,
Thank you so much for your kind words and for taking the time to share your experience.
I'm delighted to hear that you received your Statutory Credit Report safely in Greece and that everything was in order.
Your comments mean a great deal to us, especially your continued trust in Experian since your time studying and working in the UK.
Thank you again for your thoughtful review and your support. We wish you all the very best for your future.
Thanks,
Stefan.
You have accepted fraudsters putting…
You have accepted fraudsters putting fake nonsense on my credit report & you are doing NOTHING about it!
12 June 2026
Reply from Experian
Hi, Anne.
I’m sorry to hear you feel this way. I understand how concerning it is to see information on your credit report that you believe is fraudulent and feel that it hasn’t been addressed.
I’ve looked into your account and can see this is being reviewed. I’ve also sent you an email covering the points you’ve raised and providing further information.
Thanks,
Stefan.
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