I wanted to add a password to my credit report which I was rather surprised I couldn’t do myself. However I sent an email request which was actioned the next working day.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As a subscriber, the customer interface was very accessable and all personnel where extremely clear and helpful. The issue was to id and remove a PNOC dating back to 2008 associated with a previous a... See more
Company replied
Having to go back to contact centre several times because staff were unable to answer my question, each time having to explain again to someone else, not impressed. In the end I have had to apply thro... See more
Company replied
Experien, advertise there products to all customers, but like to direct it mire to the customer who has a poor credit score. These people with a poor credit score usually are people who struggle finan... See more
Company replied
Company details
- #4 of 5 best companies in Credit bureau
- #101 of 108 best companies in Alternative Financial Services
- #4 of 7 best companies in Credit reporting agency
- #185 of 201 best companies in Online marketplace
- #40 of 40 best companies in Price comparison site
Written by the company
Check your credit report and score from Experian UK. Our free credit check provides your credit history and rating online.
Contact info
United Kingdom
- www.experian.co.uk
3.7
Average
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really helpful investigation of the Svam
1 July 2026
Reply from Experian
Hello, Hasib.
It's great to hear you found our investigation helpful!
We’re all about helping our customers with fraud support, so it's lovely to hear you found us useful.
Have a great day, Claire.
I’ve taken out a monthly payment for…protection against fraud , not very helpful
I’ve taken out a monthly payment for protection against fraud
I have been a victim of fraud, the only way to contact experian is to write a letter, not very helpful , or they suggest reporting to police, which I have done anyway
People have taken out insurance spearches and services without my knowledge, not on the report , can’t notify anyone except by letter
Credit card balances are weeks behind, not accurate
Not actually sure why I am bothering with Experian
15 July 2026
Reply from Experian
Hello Tony,
Thank you for taking the time to share your experience. I'm sorry to hear about the fraud you've been dealing with, and I can appreciate how stressful and frustrating that must be.
I understand your concerns regarding searches and services you don't recognise. If you believe information on your report is incorrect or incomplete, please get in touch with us so we can look into this further with you.
In relation to account balances, lenders typically provide updates every 6 to 8 weeks, so there can sometimes be a delay before recent changes appear on a credit report.
I have also sent you an email with some additional information included.
I appreciate why this experience has left you questioning the value of the service, and thank you for sharing your feedback with us.
Thanks, Stefan.
Had a lot of fraudulent activity on my…
Had a lot of fraudulent activity on my credit file and Experian were very good at resolving it.
3 June 2026
Reply from Experian
Hello.
Thank you for taking the time to leave a review for us.
I understand that dealing with fraud can be frightening, but we will always aim to provide support to any customers worried about fraud on their Experian Credit Report. I’m glad we were able to support you with your fraud query!
Have a great day, Claire.
Poor information and advice given
On the 08/07:26 I contacted Experian informing a CC balance was wrong and it had been settled. You confirmed this and informed me this would be rectified which it hasn’t been.
8 July 2026
Reply from Experian
Hello, Michael.
I'm sorry to hear this is still showing on your credit report after you previously contacted us. I can understand how frustrating it is when you're waiting for an update.
When we replied to your earlier contact, we did advise that any changes would be reflected when your report next refreshes. On a free Experian membership, your report and score refresh for you once every 30 days. This means we may have already received and processed updates that lenders can see when assessing an application, but which will not be visible to you until your next update cycle.
You can check when your next refresh is due by logging into your account and looking beneath your score, where you'll see a message such as "Your score updates in X days."
Thanks for taking the time to leave your review.
Thanks, Stefan.
Your records are out of date
Your records are out of date. They ought to be updated twice a month. . I would have thought AI could handle that. Last month I paid off a loan , it’s taken 6 weeks to adjust. I still have a credit card fully paid up , which is still outstanding according to your records. It makes moving on difficult.
Thank you..
15 July 2026
Reply from Experian
Hello David,
Thank you for sharing your feedback. I understand why this has been frustrating, especially when you've paid off a loan or cleared a credit card, and the changes have not appeared as quickly as you expected.
Lenders typically update us every 6 to 8 weeks, although some do provide updates more frequently. Because of this, there can sometimes be a delay between a change happening on an account and its appearing on your credit report. This process is driven by the information provided by lenders, and AI is not involved in updating credit report data.
I appreciate that waiting for updates can make it difficult to move forward with your financial plans. While your report may not reflect changes immediately, lenders may already have access to more recent information through their own systems and processes.
I have also sent you this information via email for future reference.
Thank you for taking the time to leave your review and share your suggestions.
Thanks, Stefan.
Incorrect information has been entered…
Incorrect information has been entered onto my credit file.
1 May 2026
Reply from Experian
Hello Jay,
I'm sorry to hear that you've found information on your credit report that you believe is incorrect. I understand how concerning that can be, especially when you're relying on your credit report to be accurate.
I've looked into your account and can see that we sent you an email on 08/07/2026 regarding the case you raised with us, which explains the outcome and the next steps available to you.
It's also important to know that the information on your credit report is provided and owned by the lenders and companies that supply it. Because of this, only they can amend, update, or remove the information. As soon as we receive instructions from them to make changes, we'll update our records as quickly as possible.
Thank you for taking the time to leave us your feedback.
Thanks,
Stefan.
So I had a default registered against…
So I had a default registered against me by southern water for £836
I wasn’t even aware of this default until 10 months ago
When my husband was diagnosed with stage 1V lung cancer
At that time applied for a loan which was refused
So I purchased my credit file as I couldn’t understand why
This showed a the default -
I was on a downward spiral trying to deal with this bombshell but since then it’s played on my mind as I knew I certainly didn’t owe any money to Southern water and felt very angry that an unfair default has exacerbated my personal grief
I reached out to Experian who started there investigations after just ONE WEEK the default has been removed and I CAN NOT THANK THEM ENOUGH
7 July 2026
Reply from Experian
Hello, Melanie.
Thank you for sharing your experience.
I'm happy to hear we were able to support you with your dispute, especially during such a difficult time. Our team aims to impress our customers with helpful support, expert knowledge, and thoughtful care when they need it.
Please don't hesitate to reach out in the future if you need further help.
Thanks, Claire.
Your credit score update is always late…
Your credit score update is always late compare to clearscore and equifax. This can have impact on mortgage renewal and the ability to get things done. Please look into weekly review and update to stay on the cutting edge.
14 July 2026
Reply from Experian
Hello, Temitope.
Thank you for taking the time to share your feedback. I understand why this could be frustrating, especially if you're comparing updates across different credit reference agencies when preparing for something important like a mortgage renewal.
Lenders typically update us every 6 to 8 weeks, although some provide updates monthly. We have to wait for them to send us this information in order to have the correct data showing on your report.
Once again, I appreciate you taking the time to leave us feedback.
Thanks, Stefan.
Reply from Experian
Hello, Mihaela.
I'm glad to hear of your experience!
Thank you for taking the time to leave a review. We understand that your Experian Credit Report and Score can be confusing which is why our team has worked really hard to simplify the services and tools we provide. Our team works hard to explain credit reports and scores in a way that’s easy to understand.
If you have questions in the future, please feel free to explore our FAQ pages, which includes helpful articles that may answer your questions.
Have a great day, Claire.
Reply from Experian
Hello, Omotayo.
Thank you for taking the time to leave us a 5-star review. We're pleased to know that our team delivered a quick, efficient, and prompt service.
Your support means a lot to us, and I am glad that we were able to help you out recently.
Thanks, Stuart.
Staff were very experienced and helpful…
Staff were very experienced and helpful could not fault them
In anyway and will recommend to family and friends
11 July 2026
Reply from Experian
Hello, John.
We love to see such positive reviews about our amazing agents.
It's great to hear your experience with our agents, we're proud of how they help our customers with their enquiries.
Thanks, Claire.
Very friendly helpfully answred all mu…
Very friendly helpfully answred all mu Questions
10 July 2026
Reply from Experian
Hello, Matt.
Thank you for taking the time to share your positive experience, we really do appreciate it.
We're glad to hear that our team was friendly and able to answer all of your questions when you contacted us recently.
Thanks, Stuart.
I was asked if I wanted the report…
I was asked if I wanted the report posted or on email, I wanted it faster, so opted for email only to find out that the Passkey would be posted.
How absurd !!
3 July 2026
Reply from Experian
Hello John,
Thank you for sharing your experience. I can understand why that felt frustrating.
I'm also sorry for any confusion regarding the statutory report process.
Just to clarify, we do not send statutory reports by email. The available options are either to have a paper copy of your report sent by post or to receive a code by post, which can then be entered online to view and download your report as a PDF.
I hope this helps clarify things. Thank you again for taking the time to leave us your feedback.
Thanks,
Stefan
I was recently a victim of identity fraud…
I was recently a victim of identity fraud and was recommended to check my credit score. I was shocked when I checked that a loan had been taken out in my name. Luckily it was recent and with Experian’s and the loan companies help the problem has been resolved. My advice going forward is to check your credit score regularly, I do now.
1 July 2026
Reply from Experian
Hello, Tracy.
I'm sorry to hear you've been a victim of fraud.
I’m glad we were able to support you during such a difficult time. We understand that dealing with fraud can be frightening, but we always aim to provide quick support to all affected customers.
Have a lovely day, Claire.
Reply from Experian
Hello, Keith.
We appreciate your positive feedback. We're happy to hear that we made it easy for you to understand your credit report.
Thanks, Stuart.
Experian
Experian, is now a necessary evil in a world of controlling corporations. you need a credit score!! WTF. No I don't.
hats off for making it so hard to leave once on board.
3 July 2026
Reply from Experian
Hello, Jonathan.
Thank you for sharing your thoughts. I appreciate that not everyone sees the value of having a credit score, and I understand your frustration.
Your Experian Credit Score is simply a reflection of the information held on your credit report and can help give an indication of how lenders may view that information. While many lenders use credit reports as part of their decision making process, the choice to use credit remains entirely yours.
I'm also sorry to hear that you found leaving the service difficult. If you need help managing or cancelling a subscription, our team can assist through the Contact Us section of our website.
We appreciate you taking the time to leave your feedback.
Thanks, Stefan.
Great experience
Always a good experience when using the site. They keep me alerted to any changes to my credit file, and updates to the file or any potential warnings. This means I feel safe with having experian and know that my credit data is looked after. I also like to use Experian to get quotes on the best deals like loans and credit cards.
1 June 2026
Reply from Experian
Hello, Heidi.
I'm proud to hear that we make you feel safer!
At Experian, we understand that the threat of fraud is something that can worry any of our customers. Because of this we've worked hard to ensure we provide the best tools to help support our customers in keeping their Experian Credit Reports protected regardless of their membership type.
This includes our email and text Alert's, FAQ pages, regular Credit Report updates and an amazing 'Protect' section on our app and website with further tools our customers can use.
I’m happy you like the Offers section. Searching will not impact your credit score unless you decide to make a full application. Remember to log in regularly to see updates to your score.
Have a great day, Claire.
Reply from Experian
Hello, Kate.
It’s lovely to know you’ve had a positive customer service experience!
We aim to impress our customers with the amazing support, expert knowledge, and thoughtful care our agents provide.
Have a great day, Claire.
Reply from Experian
Hello, Gurvinder.
Thank you for taking the time to leave your feedback.
I'm glad to hear your happy with your experience using us.
Have a lovely day, Claire.
staff were ok its just their system and…
staff were ok its just their system and money charging were bad enough for me to give them a bad score!! their scoring is not really a good reflection of someones status.
13 July 2026
Unprompted review
Reply from Experian
Hello. ABR Cherry Pickers,
Thank you for taking the time to leave a review. I'm pleased to hear that the staff were able to help, although I'm sorry to learn that you were disappointed with the system and the cost of the service.
I appreciate your comments about the score. Our credit score is designed to reflect the information held on your credit report and how lenders may assess that information, but every lender has its own criteria and may view an application differently.
We value feedback like yours as it helps us understand where customers feel we can improve the experience.
Thanks, Stefan.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.