I wanted to add a password to my credit report which I was rather surprised I couldn’t do myself. However I sent an email request which was actioned the next working day.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As a subscriber, the customer interface was very accessable and all personnel where extremely clear and helpful. The issue was to id and remove a PNOC dating back to 2008 associated with a previous a... See more
Company replied
Having to go back to contact centre several times because staff were unable to answer my question, each time having to explain again to someone else, not impressed. In the end I have had to apply thro... See more
Company replied
Experien, advertise there products to all customers, but like to direct it mire to the customer who has a poor credit score. These people with a poor credit score usually are people who struggle finan... See more
Company replied
Company details
- #4 of 5 best companies in Credit bureau
- #101 of 108 best companies in Alternative Financial Services
- #4 of 7 best companies in Credit reporting agency
- #185 of 201 best companies in Online marketplace
- #40 of 40 best companies in Price comparison site
Written by the company
Check your credit report and score from Experian UK. Our free credit check provides your credit history and rating online.
Contact info
United Kingdom
- www.experian.co.uk
3.7
Average
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Experian
Hello Mark,
Thanks for taking the time to leave a 5 star review about your experience recently.
I'm glad to hear you were kept well informed throughout the process.
Thanks,
Dawid
Always you guys mislead the details and…
Always you guys mislead the details and make me trouble this is not the first time
After I came to UK this happens every time
First know the difference with names
Read it properly
16 July 2025
Reply from Experian
Hello Manasa,
Thank you for sharing your feedback. I'm sorry to hear you've had this experience and feel that information has been misunderstood on more than one occasion.
I can appreciate how frustrating it can be when personal details are not recorded or interpreted as you expect, particularly when you're trying to resolve an issue. We aim to ensure that the information we hold is accurate, so I completely understand your concerns.
Please be aware that the information we hold is provided to us by lenders and other organisations. This includes details such as aliases and other information associated with your credit report. Only the organisation that supplied the information can amend it or instruct us to make changes on their behalf. I can assure you that we'll act on any instructions we receive to update our records, but we do need their permission before we can do so.
I can see that we currently have an open case in your name. Once we receive a response, we'll be in touch straight away to let you know the outcome and discuss any next steps.
Thank you for taking the time to leave your review and share your concerns with us.
Thanks,
Stefan.
Reply from Experian
Hello, Philippa.
Thank you for taking the time to leave your feedback. I understand how frustrating it can be when account information appears out of date, especially if you're waiting for recent changes to be reflected on your credit report.
Lenders typically update us every 6 to 8 weeks, although some may provide updates more frequently. Because the information on your report comes directly from the lender, we're unable to amend account details ourselves unless the lender confirms that a change is needed.
Thanks, Stefan.
Reply from Experian
Hello James,
Thank you for your feedback. I'm pleased to hear you received excellent customer service, and I appreciate you taking the time to leave a review.
Kind regards,
Dawid
Unknown addresses Contacted Experian with some addresses…
Contacted Experian with some addresses on my file and made a complaint about them as they was my name but not my addresses and they contacted all the relevant companies with the complaint and most have removed them except the genuine one which I don’t mind as I know they are correct (on my address) and all done by Experian on there own doing and would recommend Experian to all I speak to and I wish to thank them all for the work they have done in removing 95% of all on my credit file thank you
16 July 2026
Reply from Experian
Hello David,
Thank you for taking the time to share your experience.
I'm pleased to hear that the concerns you raised about the addresses on your credit report were investigated and that most of the incorrect information has now been removed.
It's great to know that the support provided helped achieve a positive outcome and gave you confidence in the process. I really appreciate your kind words and recommendation, and thank you for recognising the effort that went into resolving the matter.
Kind regards,
Dawid
One you reach out to them you are…
One you reach out to them you are continually harassed for compliments and scoring service agents just for doing their jobs for which I assume they are paid.
Any more of this crap and I'm going to block them.
16 July 2026
Reply from Experian
Hello John,
Thank you for taking the time to share your feedback. I'm sorry to hear that you've found our follow-up requests frustrating.
We sometimes ask customers for feedback after an interaction so we can better understand how we're doing and identify areas where we can improve. These requests are entirely optional, and I appreciate that not everyone wishes to receive them.
If you'd prefer not to receive certain communications, you may be able to manage your preferences through your account settings. However, some communications cannot be suppressed, as they form an integral part of the service we provide.
I appreciate you taking the time to let us know how you feel about this, and I'm sorry for any annoyance these requests may have caused.
Thanks,
Stefan.
Excellent Credit Monitoring Service
Excellent service and easy-to-use platform. Experian provides clear credit information, helpful alerts, and useful financial insights. I've found it very helpful for monitoring my credit score and understanding ways to improve it. Highly recommended.
15 July 2026
Reply from Experian
Hello Sekh,
Thank you very much for your kind feedback.
I'm delighted to hear that you've found our service helpful for monitoring your credit score and understanding how to improve it.
It's great to know that the platform is easy to use and that the credit information, alerts, and financial insights have been valuable to you. I really appreciate you taking the time to share your experience and thank you for the recommendation.
Kind regards,
Dawid
So I want speak about Ovo energy bill…
So I want speak about Ovo energy bill on my name So i use to live in Lu40hb before 7 months ago at that time i was a student and i don't even know that my name is running in ovo energy my roommates idiots they kept on my name without even knowing me it's a crime i want to take action and the balance is showing like 173 pounds on me why will i pay that whe i don't even know about my bills plz transfer that amount to anyone of the member who are still staying in Lu40hb 27 anmer gardens this is my issue please solve it
2 November 2025
Reply from Experian
Hello, Vishal.
We appreciate you bringing this matter to our attention and sharing your experience.
We understand your concern regarding the energy bill under your name for an address do not reside at and the unexpected balance.
We recognize how frustrating it must be to discover this situation, especially when you were unaware of the account and assure you that our team will do all they can regarding this.
If there is information on your Experian Credit Report, it would be related to yourself, and not an address itself. It does look as though we're already disputing this account on your behalf already.
We encourage you to reach out to OVO as they are the ones who own the data. If you have any further queries, please let us know as we'll be more than happy to help you out.
Thanks, Stuart.
Experian has many benefits
Experian has many benefits that can make your life easier. You can check your credit score and right away choose option right for you whether it is applying for loan, credit card or re-financing car. You have everything in one app. Would recommend to friends and family.
15 July 2026
Reply from Experian
Hello, Magdalena.
Thank you for taking the time to leave your thoughtful and detailed review.
We're so pleased to hear that you find our app beneficial for managing your financial options, though our credit matching feature.
It's great to know that having everything in one place makes your life easier, and we truly appreciate you recommending us to your friends and family.
Thanks, Stuart.
Very helpful and understanding of the…
Very helpful and understanding of the issues raised, resolved quickly.
Very friendly
13 July 2026
Reply from Experian
Hello, Bhavesh.
We're so pleased to hear that our team was helpful and understanding when you contacted us recently.
It's great to see that your issue was resolved quickly. We really do appreciate you sharing your experience with us.
Thanks, Stuart.
Quickly answered my question with a…
Quickly answered my question with a clear and concise answer, thank you.
9 July 2026
Reply from Experian
Hello, Andrew.
I'm glad to hear your issue was resolved!
We're proud of the customer service our team provides. They understand the importance of customer care and work extremely hard to provide all of our customers with the answers they need.
Have a great day, Claire.
The Credit Score System in the U K is…
The Credit Score System in the U K is not fit for purpose anymore ...too many people people are getting into debt THROUGH NO FAULT OF THEIR QWN ie Cost of living ect...
15 January 2026
Reply from Experian
Thank you for sharing your perspective. I can understand why many people feel frustrated by the challenges created by the rising cost of living and wider financial pressures that can be outside of their control.
Our credit score is designed to reflect the information held on a credit report and how lenders may view that information. While financial circumstances can change for many reasons, the score itself is intended to provide an indication of how the information on a report may be assessed, rather than a judgement of someone's overall financial situation.
We appreciate you taking the time to share your thoughts and feedback on this.
Thanks, Stefan.
I am trying my best to clear out my…
I am trying my best to clear out my name and I have cleared a lot of the debts but on my credit file they still showing as not cleared. I would like to get the latest reports.
6 July 2026
Reply from Experian
Hello Ramazan,
It's great to hear that you've been working hard to clear your debts and improve your financial position. I can appreciate how frustrating it is when you've settled accounts, and they are still showing as outstanding on your credit report.
Lenders typically update us every 6 to 8 weeks, although some update more frequently. This means there can sometimes be a delay between an account being cleared and that change appearing on your report. Once the lender provides the updated information, your report will be updated accordingly.
I wish you all the best as you continue improving your credit profile, and thank you for taking the time to leave us feedback.
Thanks, Stefan.
Really helpful investigation of the Svam
1 July 2026
Reply from Experian
Hello, Hasib.
It's great to hear you found our investigation helpful!
We’re all about helping our customers with fraud support, so it's lovely to hear you found us useful.
Have a great day, Claire.
I’ve taken out a monthly payment for…protection against fraud , not very helpful
I’ve taken out a monthly payment for protection against fraud
I have been a victim of fraud, the only way to contact experian is to write a letter, not very helpful , or they suggest reporting to police, which I have done anyway
People have taken out insurance spearches and services without my knowledge, not on the report , can’t notify anyone except by letter
Credit card balances are weeks behind, not accurate
Not actually sure why I am bothering with Experian
15 July 2026
Reply from Experian
Hello Tony,
Thank you for taking the time to share your experience. I'm sorry to hear about the fraud you've been dealing with, and I can appreciate how stressful and frustrating that must be.
I understand your concerns regarding searches and services you don't recognise. If you believe information on your report is incorrect or incomplete, please get in touch with us so we can look into this further with you.
In relation to account balances, lenders typically provide updates every 6 to 8 weeks, so there can sometimes be a delay before recent changes appear on a credit report.
I have also sent you an email with some additional information included.
I appreciate why this experience has left you questioning the value of the service, and thank you for sharing your feedback with us.
Thanks, Stefan.
Had a lot of fraudulent activity on my…
Had a lot of fraudulent activity on my credit file and Experian were very good at resolving it.
3 June 2026
Reply from Experian
Hello.
Thank you for taking the time to leave a review for us.
I understand that dealing with fraud can be frightening, but we will always aim to provide support to any customers worried about fraud on their Experian Credit Report. I’m glad we were able to support you with your fraud query!
Have a great day, Claire.
Poor information and advice given
On the 08/07:26 I contacted Experian informing a CC balance was wrong and it had been settled. You confirmed this and informed me this would be rectified which it hasn’t been.
8 July 2026
Reply from Experian
Hello, Michael.
I'm sorry to hear this is still showing on your credit report after you previously contacted us. I can understand how frustrating it is when you're waiting for an update.
When we replied to your earlier contact, we did advise that any changes would be reflected when your report next refreshes. On a free Experian membership, your report and score refresh for you once every 30 days. This means we may have already received and processed updates that lenders can see when assessing an application, but which will not be visible to you until your next update cycle.
You can check when your next refresh is due by logging into your account and looking beneath your score, where you'll see a message such as "Your score updates in X days."
Thanks for taking the time to leave your review.
Thanks, Stefan.
Your records are out of date
Your records are out of date. They ought to be updated twice a month. . I would have thought AI could handle that. Last month I paid off a loan , it’s taken 6 weeks to adjust. I still have a credit card fully paid up , which is still outstanding according to your records. It makes moving on difficult.
Thank you..
15 July 2026
Reply from Experian
Hello David,
Thank you for sharing your feedback. I understand why this has been frustrating, especially when you've paid off a loan or cleared a credit card, and the changes have not appeared as quickly as you expected.
Lenders typically update us every 6 to 8 weeks, although some do provide updates more frequently. Because of this, there can sometimes be a delay between a change happening on an account and its appearing on your credit report. This process is driven by the information provided by lenders, and AI is not involved in updating credit report data.
I appreciate that waiting for updates can make it difficult to move forward with your financial plans. While your report may not reflect changes immediately, lenders may already have access to more recent information through their own systems and processes.
I have also sent you this information via email for future reference.
Thank you for taking the time to leave your review and share your suggestions.
Thanks, Stefan.
Incorrect information has been entered…
Incorrect information has been entered onto my credit file.
1 May 2026
Reply from Experian
Hello Jay,
I'm sorry to hear that you've found information on your credit report that you believe is incorrect. I understand how concerning that can be, especially when you're relying on your credit report to be accurate.
I've looked into your account and can see that we sent you an email on 08/07/2026 regarding the case you raised with us, which explains the outcome and the next steps available to you.
It's also important to know that the information on your credit report is provided and owned by the lenders and companies that supply it. Because of this, only they can amend, update, or remove the information. As soon as we receive instructions from them to make changes, we'll update our records as quickly as possible.
Thank you for taking the time to leave us your feedback.
Thanks,
Stefan.
So I had a default registered against…
So I had a default registered against me by southern water for £836
I wasn’t even aware of this default until 10 months ago
When my husband was diagnosed with stage 1V lung cancer
At that time applied for a loan which was refused
So I purchased my credit file as I couldn’t understand why
This showed a the default -
I was on a downward spiral trying to deal with this bombshell but since then it’s played on my mind as I knew I certainly didn’t owe any money to Southern water and felt very angry that an unfair default has exacerbated my personal grief
I reached out to Experian who started there investigations after just ONE WEEK the default has been removed and I CAN NOT THANK THEM ENOUGH
7 July 2026
Reply from Experian
Hello, Melanie.
Thank you for sharing your experience.
I'm happy to hear we were able to support you with your dispute, especially during such a difficult time. Our team aims to impress our customers with helpful support, expert knowledge, and thoughtful care when they need it.
Please don't hesitate to reach out in the future if you need further help.
Thanks, Claire.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.