Express Vehicle Contracts Reviews 

754
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, polite, and dedicated throughout the entire vehicle leasing process. Consumers truly appreciate receiving regular progress updates and exceptionally clear communication from their initial order to the final delivery. Reviewers are particularly impressed by the fast response times and patient support provided when addressing any queries. A few other people also felt that the entire transaction was successfully managed with exceptional professionalism and operational efficiency. Many individuals note that the vehicle handover is thoroughly detailed and the car arrives exactly as promised.

What people talk about most

Service

Users describe positive interactions with service, highlighting a seamless and efficient experience from... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, accommodating, and... See more

Delivery service

Clients share positive opinions on delivery service, noting that everything went efficiently and smoothly... See more

Response time

People report high satisfaction with response times, highlighting efficient, fast, and reliable communication... See more

Customer service

Customers had great satisfaction with customer service, noting excellent communication from the initial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once again it was an absolute delight doing business with EVC! Ben was amazing, so professional & yet such a warm personality. Joseph played his part too, given the tight deadline we were working to.... See more

Company replied

Rated 5 out of 5 stars

Did extensive research on my new replacement lease car and found these guys online. The communication from first contact to delivery of the vehicle has been superb. They were the most competitive when... See more

Company replied

Rated 5 out of 5 stars

We're very pleased with the service we've received from James & Michelle at Express Vehicle Contracts. We have been kept informed at every stage of the process and the deal was better than our previo... See more

Company replied

Rated 5 out of 5 stars

This was a perfect transaction from start to finish, every step was followed up by a phone call to make sure all was ok. It makes such a change to be told how things were going, even the delivery driv... See more

Company replied


Company details

  1. Car finance and loan company

Written by the company

Whether you’re looking for your next car, a van for your business, or exploring the latest electric vehicles, our team is here to help make the process simple, honest and enjoyable from start to finish. We work with customers all across the UK, taking the time to understand what they actually need, not just what’s on a price list. No hard sell, no confusing jargon — just friendly advice, great communication and support you can rely on. We’re passionate about vehicles, technology and the future of driving, which is why we love sharing the latest models, EV developments and industry insights with our customers and online community. Most importantly, we genuinely care about delivering a great experience. That’s why so many of our customers come back to us time and time again, and recommend us to friends, family and colleagues. If you’re thinking about leasing, we’d love to help. Say Yes to Express.


Contact info

4.8

Excellent

TrustScore 5 out of 5

754 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(754)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and friendly

The team at Express Vehicle Contracts were very helpful, professional, knowledgeable and extremely friendly from day one. Highly recommend them. Special thank you to Daniel, Chris and Michelle.

9 January 2025
Unprompted review
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Reply from Express Vehicle Contracts

Dear Mr Behrens, thank you for a great review. Dan, Chris and Michelle enjoyed working with you. Thank you for taking the time to post about your experience.

Rated 5 out of 5 stars

Thanks to the team at Express Vehicle

Thanks to the team at Express Vehicle for your support particularly Dionne and Michelle in the last year(s) always helpful. 6 cars delivered in 2024 with the latest 2 at end of Nov. A few bumps in the road with the lease companies and dealers but all resolved and communicated effectively.

30 November 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Sir/Madam, Dionne and Michelle were very happy to have a great review. Yes sometimes things don't go to plan but the team work hard at trying to find a resolution. Communication is king ! Thank you for your kind words.

Rated 5 out of 5 stars

Great Service

Great Service from Daniel and Ollie who gave great advice and help. Michelle took over the final part of the lease. Nothing was too much trouble and updating any queries . Great Company. Recommend them any time, very professional and keeping updates even daily. Always replied to any E Mails and phone updates. The car arrived today , the delivery driver updated me with his estimated time of arrival fully explained the car controls. Very professional from start to finish.

27 December 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Mr Cashmore, Daniel and Ollie loved to hear that you had a great experience with your vehicle lease. It is lovely to hear that they looked after you so well. We are very happy to have them as part of the team.

Rated 5 out of 5 stars

I had a smooth experience with a…

I had a smooth experience with a business lease car from Express vehicle contracts. Their team of Josh, Ryan and Michelle kept me in the loop with updates on the car and delivery timelines.
Highly recommended for contract leases as they seem to offer the best value.

19 December 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Sir/Madam, Thank you so much for posting a lovely review. Josh, Ryan and Michelle were grateful to have been mentioned. It is our aim to make it easy and slick for the client. Thank you for choosing us !

Rated 5 out of 5 stars

5 Star service from start to finish…

5 Star service from start to finish from Express Vehicle Contracts. Dionne and Michelle top class in keeping me informed and up to date throughout the process.
Would highly recommend Express Vehicle Contracts.

19 December 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Mr Hall, thank you for taking the time to post about your experience with Dionne and Michelle. They are the dream team. Thank you for stating you will recommend us - we love to hear this ! Thank you for choosing us.

Rated 5 out of 5 stars

Great company

Great company, James, Ryan & Michelle were great to work with. Will definitely use express vehicles for anything else in the future.

18 December 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Robbie, thank you so much for your review. Great to hear that not one but several of the team looked after you. To see not 1 but multiple staff listed hopefully means we are doing something right. Thank you for your kind words.

Rated 5 out of 5 stars

Repeat customer

Joe, Michelle and Ryan were all extremely efficient and attentive throughout the process. Second time I’ve used Express and both times I’ve been very happy with the service level.

11 December 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Steve, lovely to hear you a repeat client ! Joe, Michelle and Ryan work hard to ensure an easy process. Thank you for staying with us. Music to our ears.

Rated 5 out of 5 stars

New Vehicle…

Michelle Nunns was very helpful and nothing was too much trouble. She took the time to make sure that I understood all about taking delivery of our new vehicle.

Definitely an asset to this company.

Carmel Rouse has certainly gone the extra miles in getting us settled with the new vehicle despite some of the setbacks that occurred. We were always kept up to date with the full situation.

I would say to both, keep up the good work.

28 November 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Sir/Madam, thank you so much for a lovely review. Michelle and Carmel try and go above and beyond so lovely to hear that they have. Thank you for staying with us.

Rated 5 out of 5 stars

First class customer service

The whole team at express were excellent and guided me through my first time leasing experience. Seamless and well executed by Joe and Ryan. Highly recommended!

3 December 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Mika, Joe an Ryan were very happy to see their name on the review. Thank you so much for taking the time to post a lovely review.

Rated 5 out of 5 stars

Excellent service

Dionne and Michelle kept me updated and well informed through the whole process and made everything easy. Would definitely recommend they are a pleasure to deal with. Enjoying the new car very much.Thank you

28 November 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Stace, it is lovely to hear you are enjoying your new car. You cannot beat the drive and feel of a new car. Dionne and Michelle said you were great to deal with. We are here to assist throughout the length of the agreement.

Rated 5 out of 5 stars

The team at Express Vehicle Contracts…

The team at Express Vehicle Contracts could not have done more. James and the team were superb. Any emails answered quickly and professionally. A dream to work with.

27 November 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Mr Barclay, James was very happy to hear that you had been looked after so well. Thank you for choosing us to assist you.

Rated 5 out of 5 stars

Michelle was very helpful and nothing…

Michelle Nunns was very helpful and nothing was too much making sure that I understood all about taking delivery of our new vehicle.
Certainly a credit to herself which is good for the company.

Carmel Rouse has certainly gone the extra miles in getting us settled in a car for my wife.
She has sent us details of many vehicles and contacted out of office hours to help me choose one.
Carmell too is a credit to herself and this is so important these days as people deal with people not exactly companies.

I would say to both, keep up the good work.

25 November 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Mr Moodie, what a lovely review. Thank you so much for sharing about your experience with Carmel and Michelle. They were thrilled to hear about your experience.

Rated 5 out of 5 stars

Carmel & Michelle

Excellent customer service

21 November 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Mr Fentiman, thank you for our lovely 5 star review for Carmel & Michelle

Rated 1 out of 5 stars

Would not recommend

We signed up for a Renault Megane at the beginning of August with a September delivery approx. We got an email confirmation later saying estimated delivery would be week commencing 30th Sept. Was informed we would be receiving regular updates after paying the processing fee. Received an email saying the car was still on track for 30th. Then received another one saying the car was on track for the 25th Sept. Had no communication closer to the 25th so wasn’t sure what was happening. Rang for an update and was then informed the car hadn’t arrived on the shipment. Had to constantly ring for updates as there was no communication from the company. The car was then due to arrive on the 15th Oct. Was informed once again we would be receive updates which never happened. Rang on the 15th to find out what was happening to be told the car had arrived. It needed to have pdi before it could be delivered. Asked how long this would take and was informed it would be a few hours. Then was informed later that the car would not be delivered by the dealership until 28th Oct. The day of receiving the car we had a phone call asking if everything was ok. I explained about the poor communication and this was escalated to director level. Received a phone asking for all the information and was told this would be looked into and I would receive a report the following week. Was then informed due to personal circumstances this would be delayed. Was asked for dates and times of phone calls made as they couldn’t find them due to changing systems. This was sent 12th November and I have not heard anything since. This has been the worst company I have ever dealt with due to extremely poor communication, receiving the car a month later than expected and made what should have been something to look forward to a nightmare. I would never recommend this company to anyone.

28 October 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Mrs Webster, I am sorry to see your post. You are aware we have a complaint raised and we will be replying to you shortly. You have been updated that we have been looking into this. Thank you Carmel Rouse Director

Rated 5 out of 5 stars

Great Service

Since I placed the order with Express, Michelle kept me well informed and explained the process right up to receiving my vehicle on 25th October 2024.
This included the finance requirements and helping me through the cherished number plate process.
I have already recommended Express to a friend and will continue to do so well into the future.
Thank you to Express especially Michelle throughout the whole process

1 June 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Roger, thank you so much for your kind words. Michelle was thrilled to see this. You have a lovely vehicle and we hope you enjoy it. Thank you for taking the time to post this.

Rated 5 out of 5 stars

I have just received my new Kia and…

I have just received my new Kia and wanted to say a huge thank you to Express Vehicle Contracts and in particular Joe who was excellent during the entire process. Joe kept us up to speed on progress and was extremely friendly and patient when answering our newbie questions! Also thanks to Holly, Ryan, and everyone else who assisted. The process was amazingly smooth and would not hesitate to keep in contact with EVC for our next leasing adventure! An easy 5 Star rating!

20 November 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Nev, thank you for choosing Express to look after you. Joe, Holly and Ryan work hard to keep clients updated so great to hear we succeeded. Thank you for taking the time to post your thoughts it is appreciated.

Rated 5 out of 5 stars

Great communication

Great communication, quick responses and a great
car deal

19 November 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Steve, brilliant to hear that we ticked all the boxes for you. Thank you for your lovely words. Happy Motoring.

Rated 5 out of 5 stars

Superb service from Joe and Ryan

Superb service from Joe and Ryan from the start to finish. This is the fourth personal lease vehicle I’ve had and this company, Ryan and Joe especially, were head and shoulders above the previous ones I’ve dealt with. From start to finish, excellent communication, swift with paperwork, always polite, professional and helpful and a prompt delivery of the vehicle. Take a bow Express Vehicle Contracts, you’ve got my gratitude and the two employees mentioned are great ambassadors for your lease company. I’m sure I’ll be a returning customer in three years time 👍😀

7 November 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Jon, brilliant to hear that Joe and Ryan looked after you. Fantastic to see you had a brilliant experience. Joe and Ryan were thrilled to be mentioned so thank you. We try and make the process as slick and easy as we can. We spend a lot of time training and ensuring that the client journey is as smooth as it can be. Thank you for choosing us ! Happy Motoring.

Rated 5 out of 5 stars

Just received my new car

Just received my new car. Whole process from start to finish was painless. Car received much quicker than advertised too and both Josh and Ryan were great at keeping me informed throughout the whole process. Even had a courtesy call to check I was happy with the delivery of the car.

8 November 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Mrs Butler, thank you for your lovely words. Josh and Ryan were very happy to be mentioned. We have a great team and we are very proud of them. Thrilled you are happy with your vehicle.

Rated 5 out of 5 stars

I have just received the delivery of My…

I have just received the delivery of My BMW X7. It is an amzing SUV and i just loved it. The journey from start till the end was so smooth and i got regular updates regarding my vehicle. Many thanks to Daniel who keeps me posted all the time. He also advised me on some optional extras as they are not needed which actually saves me money. Must recommended Express Vehicle if someone is reading this comment. Speak to Dan and he will guide you to the best according to your needs.

7 November 2024
Unprompted review
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Reply from Express Vehicle Contracts

Dear Sumit, what kind words thank you. Dan is extremely knowledgeable and we are pleased to have him as part of our team. We work hard to keep clients updated as much as possible. Thank you for allowing us to help you with your lease. It is appreciated.

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