Favorite Chicken & Ribs Reviews 

87
•
TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

We waited far too long for this order, and when it finally arrived the food was cold. There was no fork, no salt, no ketchup and no mayonnaise included. For an order costing over £15 including deliver... See more

Company replied

Rated 5 out of 5 stars

Have only been to High Wycombe branch so can't comment on any others but only had decent food from here. Good value, always fresh, and the staff I've been served by on Fri/sat/sun evenings have always... See more

Company replied

Rated 1 out of 5 stars

Placed an order for delivery, waited 90 minutes then phoned them, got told another half hour waited and phoned again asked for a refund. No refund no food. Won't be using it again. I advise anyone w... See more

Company replied

Rated 1 out of 5 stars

I posted on here on 14/6 regarding packaging that fell apart with our food ending up in the foot well of our car on the drive home . As it was full of cooking oil which had not been drained . They con... See more

Company details

  1. Fast food restaurant
  2. also in
  3. Fried chicken takeaway

Information provided by various external sources

The home of Favorite Chicken and Ribs. Britain's Tastiest Chicken!


Contact info

2.2

Poor

TrustScore 2 out of 5

87 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.2

All reviews

(87)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Felixstowe store

Felixstowe store. 3rd time Had my order cancelled due to no delivery drivers. Told again at least half an hour after I put the order in.

3 January 2025
Unprompted review
Rated 1 out of 5 stars

I have eaten in multiple chicken…

I have eaten in multiple chicken restaurants and take away establishments but never have I come across something bordering dangerous, until I order dinner from this place, THE CORBY BRANCH. I honestly think I haven't had a worse meal in my life. The chicken was tasteless, the ribs were tough to eat, horrible texture but it was the popcorn chicken that gave me reason to research food poisoning.

25 November 2024
Unprompted review
Favorite Chicken & Ribs logo

Reply from Favorite Chicken & Ribs

Hello Scott, we take any claim of food poisoning very seriously. Please email our Customer Service Team on feedback@favorite.co.uk with your Order Number or proof of purchase so they can investigate fully. Thank you.

Rated 1 out of 5 stars

No food delivered no refund either.

Placed an order for delivery, waited 90 minutes then phoned them, got told another half hour waited and phoned again asked for a refund. No refund no food. Won't be using it again. I advise anyone wanting fast food delivered to not bother from this company.

Edit: I was offered a voucher code to use within 1 month. I will let those who read this decide whether to order and risk losing money.

7 November 2024
Unprompted review
Favorite Chicken & Ribs logo

Reply from Favorite Chicken & Ribs

We're sorry to hear you have had an issue with your order. We have contacted you to ask for further details so that we can identify your order and resolve this for you.

Rated 1 out of 5 stars

The whole company is a rip off like so…

The whole company is a rip off like so many now, you pay a delivery charge and then they charge you more then advertised per item because it's being delivered,eg in store 5.99 add to delivery becomes 7.99.

1 November 2024
Unprompted review
Favorite Chicken & Ribs logo

Reply from Favorite Chicken & Ribs

Hi Millie, We are sorry that you consider this a rip-off, however as you have already identified, most if not all food business have different prices for delivery versus in-store. There is a cost to delivery and we are attempting to cover this in the fairest and lowest way possible by managing via pricing and delivery charges. We can assure you that this isn't about added profit, but making sure costs are covered and that stores still make any viable profit on these sales.

Rated 1 out of 5 stars

Irthlingborough store; avoid.

Irthlingborough store; avoid. The wrong order was delivered, and the restaurant do not care. The order that was delivered was tiny, compared to the £70+ order placed - where is my refund? The restaurant had a chance to step-up and rectify the error and retain our custom for the future, but that expectation was entirely misplaced. Never using again, I’d rather spend my money at KFC.

26 October 2024
Unprompted review
Favorite Chicken & Ribs logo

Reply from Favorite Chicken & Ribs

Hello Shane, could you please email our Customer Service Team on feedback@favorite.co.uk with your Order Number or proof of purchase so we can investigate this for you? Thanks, Favorite HQ.

Rated 1 out of 5 stars

AVOID RAW FOOD

absolutely disgusting company, served raw pink chicken the rest of the food was oily and dripping with grease the manager said they havent changed their oil in over a week and that pink chicken is FINE TO EAT? are you having a laugh, pink chicken is RAW! since then we all came down from food poisoning and the company claim that we did not when we did.. care to explain why we were all sick after consuming your food if its not food poisoning then? they refunded the burger as a gesture goodwill how is serving food like that a gesture of goodwill a full refund should be provided regardless you have served disgusting food. WORD OF ADVISE DO NOT USE THIS COWBOY COMPANY UNLESS YOU WANT TO BE SERVED RAW FOOD AND RESULT IN FOOD POISONING. THE PLACE NEEDS SHUTTING DOWN. The head office team are disgusting too they cant even address a complaint properly, they integrate you and then address half the complaint, not once was the rude manager complaint addressed or the poor quality food addressed? an £8 refund for a £45+ order what a joke. USE THEM AT YOUR OWN RISK.

17 August 2024
Unprompted review
Rated 1 out of 5 stars

Chicken burger was pink

Chicken burger was pink, gave them a chance to cook another one…..still pink. Money back and still hungry. KFC come back to Gt Yarmouth!

17 August 2024
Unprompted review
Favorite Chicken & Ribs logo

Reply from Favorite Chicken & Ribs

Dear Robert, We appreciate and can understand your concern. We can confirm that there was no issue with the cooking of the fillets and they are cooked to a set program that ensures they are fully cooked. We also regularly check cooking temperatures. This is something that can happen with chicken and other meats and not within our control. We are working with our suppliers and reviewing the issue ongoing as we do understand that it can cause concern, as it has in your case.

Rated 1 out of 5 stars

I am extremely disappointed with my…

I am extremely disappointed with my recent food at favorites. The chicken served was pink and clearly undercooked. This is not only unappetizing but also a serious health hazard. I expected better quality and attention to food safety standards. I will not be returning and cannot recommend this place to others.

4 August 2024
Unprompted review
Favorite Chicken & Ribs logo

Reply from Favorite Chicken & Ribs

Thank you for providing further details so that we can contact you. We have emailed you to obtain more information and take food safety very seriously.

As advised , some items may still look pink due to marination and cooking processes. This is not an indication that products are undercooked or unsafe and we have systems and records in place to monitor temperatures throughout our processes. We look forward to the further details from you so that we can investigate fully.

Rated 1 out of 5 stars

the shop in hoddesdon ......

the shop in hoddesdon ....... just got out of hospital had chicken from here nearly bloody killed me be very very carful and no im not letting this go ,,never been so ill in all my life and yes have all the proof i need and hospital test avoid this place

28 June 2024
Unprompted review
Favorite Chicken & Ribs logo

Reply from Favorite Chicken & Ribs

Hello Karen, we take any claim of illness very seriously. Please contact our Customer Service Team on feedback@favorite.co.uk so we can investigate fully. Thank you.

Rated 5 out of 5 stars

New shop in Woodfield St, Morriston, Swansea

Friendly staff, store was very clean and tidy, order was prepared quickly and the food was excellent. Top marks : )

13 June 2024
Unprompted review
Favorite Chicken & Ribs logo

Reply from Favorite Chicken & Ribs

Thank you for the great feedback on Morriston. We are pleased you had a great experience there.

Rated 1 out of 5 stars

There was a hair in my food

There was a hair in my food, then i got accused of putting it there myself. After arguing with the useless cashier they then decided to only give me a quarter of the portion back, Ridiculous

7 June 2024
Unprompted review
Favorite Chicken & Ribs logo

Reply from Favorite Chicken & Ribs

Hello Maddison, please contact our Customer Service Team on feedback@favorite.co.uk with your Order Number or receipt/proof of purchase so the team can investigate for you. Please include which store you visited. Thank you.

Rated 5 out of 5 stars

Consistently Good Food

Consistently Good Food ! Supported with lovely polite staff. Never been disappointed. All there competitors in town could learn from them . Thankyou

16 April 2024
Unprompted review
Favorite Chicken & Ribs logo

Reply from Favorite Chicken & Ribs

Thank you Andrew for the great review and feedback.

Rated 1 out of 5 stars

Only one guy there, terrible behaviour

Only one guy there, always so rude and unwelcoming? Making up prices in his head. The other day I asked for an extra sauce and he told me 30p, I paid it because it’s what his asked for. A woman ordered after me (one meal) and asked for extra sauce, he gave her 3 without charging her, right in front of me and not 2 mins after charging me.
In all seriousness, your standard here is flakey and honestly I believe it’s just this one guy that is blocking your shine.
he then goes on to tell me if a 15 piece box of chicken is sold he can only give one sauce as it’s his store policy (only restaurant I’ve been to where I’ve been bare face lied to or even continuously had a problem).
Also make sure you take cash.
They get upset/angry if you don’t have cash, I’ve even been turned away for not having cash and not because they don’t have a card machine, probably laundering money.

12 April 2024
Unprompted review
Rated 1 out of 5 stars

Order never turned up

Order never turned up, when I called the shop was told to deal with uber driver direct. That’s impossible when the details for that person do not show up! Shame, as I’ve always rated Favourite chicken and have used for years. Disappointed but hey ho there is always Charlie’s chicken or KFC

7 April 2024
Unprompted review
Rated 5 out of 5 stars

Tasty, cooked to order, fresh clean premises

Ordered various chicken items off menu, didnt have to wait long for it to be cooked to order.
10 min drive home. Food still warm enough to eat and enjoy.
Reading reviews, our experience was way better than most.
Food was tasty, cooked, no raw bits and id recommend it and will use again. This is Dover, Kent.

27 March 2024
Unprompted review
Favorite Chicken & Ribs logo

Reply from Favorite Chicken & Ribs

Thanks for the review and great feedback.

Rated 5 out of 5 stars

Wycombe branch is good

Have only been to High Wycombe branch so can't comment on any others but only had decent food from here. Good value, always fresh, and the staff I've been served by on Fri/sat/sun evenings have always been good: clearly efficient and friendly while keeping professionally polite. Cheers guys.

11 February 2024
Unprompted review
Favorite Chicken & Ribs logo

Reply from Favorite Chicken & Ribs

Thanks Roland for your great feedback.

Rated 1 out of 5 stars

Be careful at the one in Grays Essex

Be careful at the one in Grays Essex. Fraudsters, ask for 20 wings and because I asked for 10 bbq and 10 spicy I was then charged for 10 each which is a big difference and wouldn't give me the differences back. PLEASE BE CAREFUL.

10 January 2024
Unprompted review
Favorite Chicken & Ribs logo

Reply from Favorite Chicken & Ribs

Hello Clint, our menu offers 3, 6, 10 or 20 Wings. These will be the same option of wings, not mixed. The 20 wings will either be 20 x Spicy Crunchy or 20 x Spicy BBQ. As you wanted 10 of each, you were charged accordingly. I hope this clears up your misunderstanding. Thank you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look