Flame UK Reviews 

139
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, highly professional, and exceptionally knowledgeable during every single interaction. People note that the team consistently provides efficient and reliable service, ensuring that all scheduled tasks are completed promptly. Some people were satisfied with how straightforward, clear, and completely seamless the entire service process is from start to finish. Consumers also deeply appreciate the transparent communication and carefully tailored solutions offered for managing various daily operational requirements. Reviewers emphasize that working with this dedicated team feels truly supportive and entirely focused on delivering quality results consistently.

What people talk about most

Service

Consumers find service to be exceptionally positive, praising the professional, efficient, and reliable team.... See more

Staff

Clients share positive opinions on staff, frequently highlighting their outstanding professionalism and... See more

Customer service

Users describe positive interactions with customer service, consistently praising the quick responses and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a fantastic experience with this company. The team was incredibly helpful, quick, and reliable throughout the entire process. The staff were friendly, kept us well informed every step of the wa... See more

Company replied

Rated 5 out of 5 stars

I've been dealing with the company for some time now, and i always had quick responses, and Tammy is always happy to help. I cannot find anything bad about them, i fully recommend Flame for any waste... See more

Company replied

Rated 5 out of 5 stars

We needed some materials removed from our site, Will sorted us out and had them gone in less than 48 hours. This is the second time they’ve helped us out in short notice. Will definitely be using the... See more

Company replied

Rated 5 out of 5 stars

This company is awesome. From the very first time I spoke to them it has been so easy to get collections set up, any adjustments made, there is alway someone immediately available to chat to. 100% r... See more

Company replied


Company details

  1. Waste-Management Service
  2. also in
  3. Energy supplier
  4. Environmental Service

Written by the company

Flame UK are independent specilaists in sustainable waste and energy managment. We specialise in integrated solutions for businesses' environmental and energy needs. Flame UK supports businesses to become more sustianable at the same time as improving compliance and reducing costs in a uniquely efficient and professional way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

139 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(139)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nothing but excellent team

Both Martin and Richard were great for the moment go - the depth of knowledge, superb listening skills and professional yet approachable composure didn't go unnoticed by the whole team.

Highly recommend!

24 March 2025
Unprompted review
Flame UK logo

Reply from Flame UK

Thank you for sharing your experience! We truly appreciate your feedback and will be sure to pass it on to them. Looking forward to continuing to work with you!

Rated 5 out of 5 stars

Extremely helpful

Simon and the team are extremely helpful, we needed to get rid of a loads of office waste.

Tyler and Sean attended the office and were polite, friendly and just cracked on.

Highly recommend.

26 March 2025
Unprompted review
Flame UK logo

Reply from Flame UK

Thank you for your kind words! If you ever need our services again, don't hesitate to get in touch.

Rated 5 out of 5 stars

Spot on

Everything you want with a waste collection, prompt service, personable staff that are available to contact easily and reply right away should any additional collections or queries arise. Great service experience every time.

11 March 2025
Unprompted review
Flame UK logo

Reply from Flame UK

"Thank you for your kind words! If you ever need anything, we're always here to help!

Rated 5 out of 5 stars

Quick chemical removal

Did an excellent and quick job clearing up some hazardous waste. Would definitely use again!

11 February 2025
Unprompted review
Flame UK logo

Reply from Flame UK

Thank you for your kind words! If you ever need our services again, we’re here to help!

Rated 5 out of 5 stars

Excellent service

As a company we have been using Flame for over 4 years and they have never failed to meet our expectations. Joe and Liam and the rest of the team are efficient and respond quickly to our requests. Their manner is friendly and polite - everything we look for working in partnership over the years.

19 December 2024
Unprompted review
Flame UK logo

Reply from Flame UK

We’re thrilled to hear that Joe, Liam, and the team have consistently met your expectations with their efficiency, quick responses, and friendly service. It’s been a pleasure partnering with you, and we look forward to many more successful years together!

Rated 5 out of 5 stars

Fantastic to Partner With

The team at Flame (Lydia, Jake, Ross & Will) are a pleasure the deal with. It's really refreshing to partner with such a like minded business, and as a result everything just works as it should. The team are a credit to the business and deserve all the plaudits possible. Here's to many more years working with Flame.

18 December 2024
Unprompted review
Flame UK logo

Reply from Flame UK

Thank you for the kind words! We’re delighted to hear that Lydia, Jake, Ross, and Will have been such a pleasure to work with. Here’s to many more successful years together!

Rated 5 out of 5 stars

Great company to work with!

Great company to work with! Special mention to Jake, Ross & Will, all are great to deal with!

22 November 2024
Unprompted review
Flame UK logo

Reply from Flame UK

Thank you for the fantastic feedback! We’re delighted to hear you’ve had such a positive experience working with us.

Rated 5 out of 5 stars

Highly Rated

Transparent company who I can not recommend enough
They bend over backwards to assist with every detail

9 October 2024
Flame UK logo

Reply from Flame UK

Thank you so much for your recommendation! We’re thrilled to hear that our team’s dedication has made a difference. Looking forward to continuing to support you!

Rated 5 out of 5 stars

Its been a pleasure to work with the…

Its been a pleasure to work with the team at Flame, knowledgeable, efficient and a pleasure to work with. They have really helped me and the team recently reducing our costs on chemical waste disposal by helping us interduce safe/compliant on site management. Looking forward to working with them further.

14 October 2024
Unprompted review
Flame UK logo

Reply from Flame UK

Thank you so much for your kind words! We're thrilled to hear that our team could help you. It's been a pleasure working with you as well, and we look forward to continuing our partnership!

Rated 5 out of 5 stars

Excellent Service

As a Flame UK customer, I have been excited by the drive and professionalism of Dan and his team to manage our waste disposal needs. Rather than sitting on their laurels, Flame continually provide more recycling opportunities.

7 October 2024
Unprompted review
Flame UK logo

Reply from Flame UK

Thank you so much for your kind words Bill! We’re so thrilled to hear that you’re pleased with our team's efforts to manage your waste disposal needs.

Rated 5 out of 5 stars

Supplying Flame

We have been supplying flame over the last few months with a large number of skips for a large roofing contract around our local area .Given the recent weather conditions and the logistics with bookings has been somewhat of a on and off with orders with no fault of there own after all who can control the rain .
But my colleague and myself have found it a pleasure working with the team at flame.
We always try to accommodate ,and they are always understanding if we can not provided which so far has not happened .i would highly recommend Flame if I didn’t have contact in the area .

1 August 2024
Unprompted review
Flame UK logo

Reply from Flame UK

Thank you for your kind words! We're so glad to hear you've had a positive experience with our team, and we look forward to continuing our partnership!

Rated 5 out of 5 stars

Great Team

We have been dealing with the Flame team for roughly a year now. Fantastic group of people who are always on hand to help whenever needed. Always a pleasure to deal with

7 October 2024
Unprompted review
Flame UK logo

Reply from Flame UK

Thank you for your great feedback! We’re thrilled to hear you’ve enjoy working with our team. We look forward to continuing to work with you!

Rated 5 out of 5 stars

Excellent Waste Management

I Have been using Flame UK for some years now.
I have found them very knowledgeable and professional.
They are reasonable for all my waste over 4 sites.
Anything to do with waste management they will be able to help.
I would highly recommend them.

7 October 2024
Unprompted review
Flame UK logo

Reply from Flame UK

Thank you for your great review! We’re happy our services have met your needs across your sites. We appreciate the recommendation and look forward to continuing to work with you!

Rated 5 out of 5 stars

The flame team .We have been using flame now for a few…

We have been using flame now for a few years. The service is excellent. Can’t fault it. The team are all so obliging and everything seems to be running smoothly. Thank you very much.

4 October 2024
Unprompted review
Flame UK logo

Reply from Flame UK

We’re thrilled to hear you’ve had a positive experience with our team and services over the years. Your satisfaction is our top priority, and we look forward to continuing to serve you!

Rated 5 out of 5 stars

Long standing customers

We have been long standing customers of Flame UK for many years and we would (and have) highly recommend them. We have 4 venues across Nottingham and they look after our waste services as well as all our energy contracts. The services they offer are innovative and they fully understand our business and our individual site requirements. They are also on hand should any issues arise and they take responsibility to see it through to the end.
Their level of knowledge and enthusiasm is second to none. We hope to continue our relationship for many years to come.

4 October 2024
Unprompted review
Flame UK logo

Reply from Flame UK

Thank you for your wonderful review Heather! We greatly appreciate your loyalty and are delighted to hear that our team has consistently met your needs. Your recommendation means a lot to us, and we’re committed to maintaining the high standards you expect.

Rated 5 out of 5 stars

Saving us money and keeping us out of court since 2015

The team at Flame have been instrumental to our company on both energy procurement and waste collection.

I dread to think how much we would have wasted as a company trying to deal direct with the plethora of suppliers all offering business 'best value'.

The team at Flame cut through the marketing nonsense from suppliers, ensuring our business is on the right energy tariff for our size of business and more importantly making sure we don't drop out of contract and pay premium rates.

With waste we didnt fancy employing our own legal team to keep up with the constant legislation changes and the team at Flame ensure we dont feature on the front page of the local newspaper for all the wrong reasons.

Couldnt recommend them enough and continue to since 2015.

2 October 2024
Unprompted review
Flame UK logo

Reply from Flame UK

Thank you so much for your ongoing trust and support since 2015! We're delighted to hear that our energy procurement and waste management services have made a difference for your business. We’ll continue to work hard to provide you with the best value and peace of mind.

Rated 5 out of 5 stars

Excellent Customer Service

We have recently transferred our waste management services to FlameUK - they offer a cost-effective and swift service. Their Customer Service is outstanding!

2 October 2024
Unprompted review
Flame UK logo

Reply from Flame UK

Thank you for your kind words Anthony! We're thrilled to hear you're happy with our services and customer support. We're always here to ensure everything runs smoothly for you!

Rated 5 out of 5 stars

We have been using Flame Uk for a while…

We have been using Flame Uk for a while now and so far the customer service has been great and the team are excellent at dealing with all enquires.

Never had a issue in regards to chasing up queries etc and response time is fast.

Love the team and would always recommend them.

30 September 2024
Unprompted review
Flame UK logo

Reply from Flame UK

Thank you for your kind words! We’re thrilled to hear that our customer service and response times have been great for you. We truly appreciate your recommendation and look forward to continuing to support you!

Rated 5 out of 5 stars

Exceptional service from start to…

Exceptional service from start to finish from Flame UK. We will definitely use them again for future workshop clearance.

27 September 2024
Unprompted review
Flame UK logo

Reply from Flame UK

Thank you for sharing your experience with us, it's great to hear - we look forward to support you further!

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