Flight Centre UK Reviews 

41,184
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,372 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, knowledgeable, and professional, often going above and beyond to ensure a smooth travel experience. Many highlight excellent customer service with quick responses and a patient, accommodating approach to their needs. People found the booking process remarkably easy and stress-free, with consultants efficiently handling complex itineraries and providing valuable advice. This comprehensive and personalized service, including arranging everything from flights to excursions, results in customers feeling confident and satisfied, leading to strong recommendations for future travel.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, professional, and... See more

Booking process

Reviewers mention positive feedback about the booking process, highlighting it as easy, smooth, and... See more

Holidays

Consumers find holidays to be positive, with many reviewers expressing satisfaction with the planning and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm quite fussy about which airline I fly with, transfer times and departure times. Caroline always accomodates my requests with kindness and in a timely manner. Whether it's family travel or solo tra... See more

Company replied

Rated 5 out of 5 stars

Andrew has been phenomenal from the momenf I got in touch. Has has tailor made the whole itinerary and adapted to tick off bucket list countries. I still can't believe what I have coming up. He has wo... See more

Company replied

Rated 5 out of 5 stars

Melanie Hill is the most helpful travel consultant, polite . Nothing was to much trouble. She has a fantastic personality making clients feel important . I always use Flight Center and always wait fo... See more

Company replied

Rated 5 out of 5 stars

First of all, the phone call - on a Saturday morning - was answered straight away! Caroline answered, and was absolutely on the ball and understood exactly what I was trying to achieve with my trip. S... See more

Company replied


Company details

  1. #23 of 203 best companies in Travel agent
  2. #4 of 33 best companies in Cultural tours provider
  3. #3 of 42 best companies in Flights search site
  4. #3 of 20 best companies in Hotel
  5. #3 of 12 best companies in Recreation centre
  6. #10 of 144 best companies in Tour operator

About Flight Centre UK

Written by the company

Flight Centre UK

Written by the company

Your centre for travel!
Flight Centre offers a complete range of holidays including tailor-made Journeys, beach and city Escapes, adventure tours and multi-stop travel, as well as the widest choice of airfares – all at great value for money. Speak to one of our Experts on 0808 239 2411.

Contact info


4.9

Excellent

TrustScore 5 out of 5

41k reviews

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4.9

All reviews

(41,184)

1,369 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

Kirsty at Angel Islington was very helpful, I needed a few conversations and she checked details with me and suggested quicker/cheaper routes. Thank you Kirsty!

15 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Return visit

We have been into Flight Centre Kingston upon Thames before and had great service so we decided to yet again return today. We dealt with Chris who was helpful and knowledgeable and sorted everything out for us.

15 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

Good friendly and skilled…

Good friendly and skilled representative who was knowledgeable and sympathetic to our needs

11 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

I just booked flights to Australia and…

I just booked flights to Australia and New Zealand with Flight Centre UK for the first time. Travel consultant Lewis Osborn dealt with everything very professionally and was a great help with connecting flights and hotels for our travels. Certainly will use this company for future travel arrangements.

12 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Emma at Flight Centre Kingston

Emma remembered to email once the flights to Melbourne opened up, she was very helpful in wanting to give me options, i proffered to chat face to face and she was very helpful.

12 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

The staff are so kind and helpful in a…

The staff are so kind and helpful in a complete friendly manner, especially Helen Woods.

5 June 2026
Flight Centre UK logo

Reply from Flight Centre UK

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 5 out of 5 stars

Best flight centre

I have been with flight centre for over 20 years I have never had any problems with any of their staff and they always help me with whatever problems I have, they are the best company I have ever used in the UK. Especially Scarlett from Horsham.

1 May 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

As usual the flight centre are…

As usual the flight centre are excellent, Sophie curtis was a great help she's done it again got me a great deal ,excellent advisor

12 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this glowing review for the team, and how they not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback 😍

Rated 5 out of 5 stars

Excellent service

6 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thanks for the fantastic shout out for the team! We're so pleased to see how they helped make your booking process smooth and easy. Thanks for sharing 🙂

Rated 5 out of 5 stars

Great service

Chatted with pleasant memember of staff ( Michelle) who quickly understood what I was looking for and was able to supply me with options to look, there was no pressure to buy.

10 June 2026
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this amazing review for the team, and how they provided you with a quick and high quality service! Thanks so much for sharing!

Rated 5 out of 5 stars

Thank you very much Amy

Thank you very much Amy , you made our experience so warm and welcoming 😊

10 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Scarlett Martin at Flightcentre was…

Scarlett Martin at Flightcentre was very efficient in dealing with my bookings. Her attention to detail was always very good. I will certainly be using her for my upcoming bookings with hesitation.

26 May 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Hi,thank you for your wonderful review! We're thrilled to hear that the team made your booking experience smooth, efficient, and enjoyable. We appreciate you sharing your feedback!

Rated 5 out of 5 stars

My travel agent Scarlet Martin from…

My travel agent Scarlet Martin from Horsham is excellent!
She has always been so helpful,friendly and efficient.
This was especially the case when I could not fly back from Australia via Dubai in March. She found me a great alternative route at very good price. ( so welcome as I had been scammed in Sydney)
I shall continue to use her for all future trips. Maggie, Brighton

11 March 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this glowing review for the team, and how they not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback 😍

Rated 5 out of 5 stars

Scarlett

Scarlett, as an employee of flight centre, is a true professional, and will always completes tasks to a very high standard. On the 3 occasions that I have interacted with her she sought and presented all viable options and communicated regularly even on her official rest days or the weekends. Without her I wouldn't have been able to complete my last trip because of the Iran war, but she went that extra mile to get me there. I will definitely be using flight centre again when booking my next trip (as long as Scarlett is involved).

11 February 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

Scarlett is fantastic in scoping out…

Scarlett is fantastic in scoping out different flights and modifying any changes needed . Great attention to detail and so friendly . A joy to deal with

5 March 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 5 out of 5 stars

Excellent service

Scarlett consistently delivers excellent service, responding swiftly to emails and answering any questions in a friendly and professional manner. She recently helped us book our second amazing worldwide trip, including numerous flights, hotels and transfers. Her knowledge is exceptional and we trust her guidance and support which is important when travelling so far from home. Thanks Scarlett

11 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

Great customer service experience

Great customer service experience! We had more than a few questions and tweaks to our itinerary. Shell Harris was so accommodating and no ask was too much. She was supportive & knowledgeable & continues to be a fantastic contact! Highly recommend her to book your trip - thank you J&L

6 June 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Scarlett Martin, GB

We have booked several holidays with Scarlett at the Horsham Flight Centre office. She has always been exceptionally helpful as we are pensioners and custom-build our holidays. Nothing fazes Scarlett who is unfailingly helpful and patient. She goes above the call of duty to ensure that everything goes smoothly for us and comes to our rescue if anything untoward happens.

4 April 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Praises for Flight Centre and our advisor Scarlett Martin.

Flight Centre has helped us to select and plan our holidays , each year ,over several years.
The companies' representatives have provided us with a first class service throughout . Most of our dealings have been with assistant manager Scarlett Martin at the Horsham branch .
She has time and time again demonstrated to us to be a person with extensive knowledge and experience in the field of world- wide travel , We think having confidence in the company is of paramount importance when it comes to having adventurous holidays,especially at our age .Scarlett patience and uderstanding when we needed reassurence was of the highest order , put simply , she posses these personal supportive atributes /qualities in spades. Her awareness of our needs both in budgetary terms and our physical limitations due to our ages , has been at the forefront of her planning advice to us .Also ,our natural fear of technical issues re : Visa requirements , passport and currency issues etc were explained clearly to us with no fear of ambiguity on our part. WELL DONE Scarlett and we have our next holiday, waiting in the pipeline next year for your professional attention once again for.

26 May 2026
Unprompted review
Flight Centre UK logo

Reply from Flight Centre UK

We love to see this awesome review, and how they not only secured you great prices, but also made your booking process so seamless. Thanks for sharing 😊

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