Freeagent is a decent software but what really makes the company stand out is the support why provide. Never had such a consistently great customer experience, fabulous people always on hand to help y... See more

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Company details
- #11 of 19 best companies in Accounting Software Company
- #10 of 11 best companies in Bookkeeping service
- #19 of 25 best companies in Payroll Service Provider
- #19 of 21 best companies in Tax Preparation
- #21 of 23 best companies in Tax preparation service
- #5 of 12 best companies in Tax preparation software
About FreeAgent
Written by the company
Why choose FreeAgent?
- Manage your business finances with clarity and confidence
- 9/10 small business owners feel more financially confident
- Friendliest Software of the Year (2024, 2023, 2022, 2020 and 2019 ICB Luca Awards)
- Work seamlessly with your accountant
Key features and support
- Making Tax Digital compatible
- Self Assessment, VAT, payroll, and expense management
- Professional invoicing and estimates
- UK-based expert support (live chat, email, phone)
Trial and pricing
- Free 30-day trial
- 50% off first 6 months
- No hidden costs or set-up fees
- Unlimited users and projects
Contact info
One Edinburgh Quay, EH3 9QG, Edinburgh, United Kingdom
- Support@FreeAgent.com
- www.freeagent.com
Replied to 100% of negative reviews
Typically replies within 48 hours
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Brilliant Support
Fabulous support service. FreeAgent is a very comprehensive package and I had made a mess of an entry. They talked me through backing it our and correcting the issue. Very knowledgeable and easy to deal with.
Strong start
Started using it recently for my Limited, and it has all the tools I need for my small business. It surely needs some learning but so far nothing has been too difficult to do. One thing that I will be interested is how it helps with the Corporate tax and the end of year fillings. Will see...
waste of time and money
waste of time and money. Avoid unless you wish to pay for an accountant to fix the mess this software makes.

Reply from FreeAgent
Generally good
Generally good, but I would really like to be able to upload inventory items to fully integrate with my inventory system as there are too many changes to easily keep up to date.

Reply from FreeAgent
First class
The Freeagent app makes managing your accounts easy and accessible. I am new to business and no one has helped me as much as this company. Their customer services is first class, never long waits to talk to someone in person to support you step by step. If only all companies could be as good as this one.
Always a great service from free agent
Always a great service from free agent, and a special thanks to murphie, she took the time to explain everything to me, and help me understand all the benefits of the app, made it very easy to understand, it was pleasure talking to her a great asset to free agent.
So many thanks murphie. Mike R
Exceptional Customer Suport
Great service
Absolutely excellent support service
Absolutely excellent support service. Great to be able to speak to knowledgeable and friendly support agents. FreeAgent is a very competent accounting package but what makes it stand out from others is the support available. Would 100% recommend.
Great software if your in buisness
Great software to use making buisness straightforward. The customer service is second to none, very helpful and informative. They always solved any issues I had and were great to deal with. Would highly recommend it to anyone. Keep up the good work 5 🌟
⭐️⭐️⭐️⭐️⭐️ Excellent Accounting Software
⭐️⭐️⭐️⭐️⭐️ Excellent Accounting Software – Reliable, Simple, and Time-Saving
I’ve been using FreeAgent for my business and it’s been an absolute game-changer. The platform is very user-friendly and designed with small businesses and contractors in mind. Invoices, expenses, payroll, and bank feeds are all connected in one clean dashboard, making it easy to stay on top of cash flow and tax deadlines.
The automatic invoice reminders and direct bank integration save hours every week, and the customer support team is always quick, friendly, and helpful whenever I’ve needed assistance. I also appreciate how clearly VAT, PAYE, and Corporation Tax are calculated — no more guesswork or spreadsheets.
FreeAgent keeps everything transparent, professional, and stress-free. Highly recommended for any UK-based business that values accuracy, automation, and simplicity.
— Fahed Asmar, Maintenance Builders Ltd
Helpful, polite and efficient
Every time I call Freeagent, they are helpful, polite, efficient and without exception solve the problem. I'm so impressed.
amazing service
amazing service, al most you don't need accountant if you know basics
worth it.
Five stars for FreeAgent
Five stars for FreeAgent. Before choosing FreeAgent for the MTD for HMRC as a Soletrader, I was overwhelmed with the new requirements in submitting Self Assessment . I did try an alternative bit of software from a so called 'market leader' and found it unbelievably complicated with unintelligible customer service.
I moved to FreeAgent for a free trial and found the customer support immediately accessible and superb. The interface of the software is easy to understand with a little help from customer support. All the agents are articulate and well informed and patient. Being based in Scotland means that you have a good telephone connection. After one week I was so impressive I signed up for one year and paid up front. I recommend both the ease of use of the software and especially the excellent customer service. If there is something you do not understand it only takes one phone call to quickly find yourself talking to someone who understands and can explain everything.
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