FreedomVoice Reviews 

2,422
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 182 reviews, reviewers overwhelmingly had a great experience with this company, often recommending their services for business owners seeking a reliable 1-800 service. Customers consistently praise the staff for their exceptional knowledge, professionalism, and helpfulness, making complex setups and issues feel easy and stress-free. The customer service is frequently highlighted as excellent, with many people appreciating the patient, kind, and understanding approach of representatives who go the extra mile to resolve issues quickly and accurately. However, some people were dissatisfied with the service, reporting issues with unreliable phone service, faxes that never work, and the need to frequently reinstall the app. A few other people also felt that customer service was poor, mentioning long hold times, insufficient answers, and agents who were not knowledgeable or able to troubleshoot effectively.

What people talk about most

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, patience, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, patience, and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the quality and... See more

User experience

People report positive experiences with user experience, often highlighting the ease of use and helpful... See more

Response time

Reviewers mention positive feedback about response time, with many customers experiencing quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

f you are a business owner looking for a 1-800 service, look no further than FreedomVoice. I just finished setting up my line with Rachel Libre and I am blown away. She was incredibly knowledgeable an... See more

Rated 5 out of 5 stars

Our service expired due to a lack of staff and resource to manage the account. We reached out to try and restore the services. Rachel helped us keep the same number, which is very helpful as we are no... See more

Rated 5 out of 5 stars

The representative, Mercy S., was extremely attentive to what needed to be done. She went the extra mile to resolve my issue on the spot and made sure everything was perfect. Mercy found creative so... See more

Rated 5 out of 5 stars

I have no experience with this type of system so very much a novice. The manual is a bit overwhelming however I was advised to start with the five step quick start which was helpful. We don't need all... See more


Company details

  1. Phone and internet services
  2. Internet Service Provider

Written by the company

Since 1996 we have led the way as a proven business telecom provider, reliably serving over 200,000 entrepreneurs and small businesses. We are dedicated to helping our customers build their professional image and connect through innovative technologies to save time and money they can devote to addressing their audience and growing their reach.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(2,422)

171 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

20 years of satisfaction

I’ve been a customer almost 20 years. Easy customer service, clearly defines problem, explained steps and checked to make sure everything is working before disconnecting.

24 January 2026
Unprompted review
Rated 4 out of 5 stars

Initially I was upset I had created an…

Initially I was upset I had created an account all of 30 minutes before him I was given the customer number and the telephone number that I picked at the end of the page and at the top of the note it said unfortunately they weren't able to do everything online to call this number make a long story short I guess in the process of me creating the application I did something one too many times and it kind of needed extra verification which I couldn't provide because I wasn't even sure if the account was created or not anyway by the end of the call the special created and set up my account and assured me that my number worked by giving me a test call I appreciate his patience and understanding he was very helpful and even under my stressfulness he was still very polite and professional thank you so much I believe his name was Shymir (apologize I said it wrong)

20 January 2026
Unprompted review
Rated 5 out of 5 stars

The Freedom Voice Experience

I have been doing business with Freedom Voice for years. Their representative Diane, was able to reactivate my business phone number that had been dormant for 6 months. The process was smooth and easy and Diane made my experience with Freedom Voice even more pleasurable. Thank you.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Josh took time with me

Josh took him time with me. I previously call 3-4 in December and no one seem willing to take time when I didn't know which card I had on file. So those times I wasn't able to pay my bill. Josh was very patient and he answered all the questions I had and sent literature for me to reference. Since I had this service I only remember this happening my first day of service. I felt very comfortable with Josh because he cared.josh needs a promotion or he needs to train staff members how to interact with customers.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

CC # Changed months ago..

CC # Changed months ago... totally forgot to update Freedom Voice! By the time I got the account updated, the toll free # was on the verge of disconnection. Christian David answered the call fast and got all handled quickly and effortlessly on My part! Phew! Thx so much! Fast Live Service in My time of need! Thank You!

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Christian was so knowledgeable

Christian was so knowledgeable, patient, compassionate, helpful, and professional. He is the best. I had called for the same problem with no solution, the person I spoke didn’t help, but Christian kept reassuring me that he would help me, which he did. He kept to his word. I had decided to pull out of Freedom voice and the other company I introduced, however I changed my decision because of Christian’s professionalism and all I listed above. He is an asset to your company. He is a great employee.

27 December 2025
Unprompted review

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