Furniture Village Reviews 

236,601
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 67,522 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently praise the knowledgeable and friendly staff for offering exceptional guidance, ensuring a completely pressure-free environment when selecting items. Consumers also highlight the highly professional and efficient delivery service, noting that furniture is carefully assembled and all packaging materials are promptly cleared away. Some reviewers were not happy with occasional communication oversights regarding delivery scheduling and expected arrival time windows. Despite these minor communication snags, people consistently appreciated how promptly the dedicated team resolved any unexpected issues that arose. Buyers often emphasize that store visits are enjoyable, smooth, and supported by staff members who show genuine patience and dedication.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and knowledgeable service in store.... See more

Service

Consumers find service to be positive, highlighting an overall smooth, professional, and enjoyable process... See more

Delivery service

Clients share positive opinions on delivery service, highlighting that drivers are professional, helpful, and... See more

Product

Customers consistently note positive experiences with product, highlighting the great range of furniture and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the overall experience as stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited Funniture Village in Hove on Bank Holiday Monday to purchase a new table and chairs. Would like to say a Big thank you to Sam Crocket for making the whole experience so easy. He was so help... See more

Rated 5 out of 5 stars

The customer service here is top class. Would highly recommend shopping here. Very friendly and helpful staff. Special shoutout to Crina who sold us our sofa set. She made us feel comfortable and real... See more

Rated 5 out of 5 stars

David &Jake delivered our furniture today and provided excellent friendly and polite service. Brought it all in the room, assembled it and took away boxes and other wrapping materials. Provided advice... See more

Rated 5 out of 5 stars

I wanted to leave a 5-star review for Dinesh at Furniture Village, Old Trafford. My family and I were looking for 1 sofa set and a dining table. Dinesh took the time to understand what we needed, s... See more


Company details

  1. #68 of 395 best companies in Home Furniture Shop

Contact info


4.8

Excellent

TrustScore 5 out of 5

237k reviews

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Asks customers to review

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4.8

All reviews

(236,601)

65,147 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nabeel and Ali delivered our sofa

Nabeel and Ali delivered our sofa! Fabulous guys! Excellent communication before delivery, smooth entrance into the house, and demonstrated how the headrests worked! The tool everything away. Polite, courteous and professional! Many thanks!

12 September 2026
Unprompted review
Rated 5 out of 5 stars

We recently both sofa from furniture…

We recently both sofa from furniture village. The staff is so friendly and cooperative and welcoming. They give us there best services.i really wanna say thanks to jordon who help us a lot. He gives us a lot of his time to choose best sofa that we want. He is so good . He shows us the sofa according our budget and best quality. I will highly recommend everyone if u wanna buy sofa then furniture village is best choice. We went so many other places but there services are best.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

This rating is for the delivery guys…

This rating is for the delivery guys only. Konrad and his partner (sorry forgot his name) were great guys - polite, friendly, informative and respectful.

I won’t be buying from Furniture Village again, communication is really poor, especially from York branch.

15 September 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company

Bought a mattress for over £500 and the quality is terrible, will need to buy another one to replace it.
First and last time I will ever buy anything from Furniture Village. What a complete rip off.
Also the delivery staff were very rude to me.
Worst company ever so avoid at all cost.

31 August 2026
Furniture Village logo

Reply from Furniture Village

Good Afternoon, I am so sorry to hear about the issue you have experienced with you mattress. I would like to investigate this further for you. To enable me to do so please can you send a copy of your review along with your name, address and 9-digit order number to myexperience@furniturevillage.co.uk. Kind Regards Kieran

Rated 5 out of 5 stars

Good customer service

Steve the sales consultant was good at teasing out what we wanted and giving us suggestions. He was helped my husband who has mobility issues by bring furniture to him to look at.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Ankush was incredible

Ankush was incredible - so very helpful and made the process so easy for us! Had a chip on my table and he was really kind to get everything sorted for us. He’s someone that works WITH the customers and find a solution

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Great delivery Experience

Easy process of getting a date and time in for delivery. Joe and JT were brilliant, super friendly and they explained everything they were going to do. They constructed the table and chairs really quickly and to a great standard. Thank you both!

15 September 2026
Unprompted review
Rated 5 out of 5 stars

Luke and Rich gave us a great service

Luke and Rich gave us a great service. Second floor flat and nothing was too much trouble. Furniture unpack and assembled. Guys were very friendly and professional,made the whole experience with furniture village great.

15 September 2026
Unprompted review
Rated 5 out of 5 stars

Great delivery

Delivery was on time, we were kept well informed. The delivery men were very friendly and polite and very considerate, laying some sheeting down, as it had been raining and taking off their shoes, which was appreciated. Thanks very much to Janson and Abdul.

15 September 2026
Unprompted review

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