G13group 

SO FAR A SCAM!!! Tom who replies well before purchase but After said delivery would be next day... 1 week and 2 days later and 6 messages and not a single reply. PHONE LINES DON'T WORK - They don't reply... Pay with Paypal so you can get your money back incase! I will amend this if I a. get a reply and b. the chair is satisfactory.. So far it is STILL BEING SOLD ON THEIR WEBSITE!!!

PLEASE DO NOT USE - my item took a couple of weeks to arrive and came damaged. The phone number on their website doesn't work but I maged to get in touch with the seller via facebook messenger. They promised a partial refund and another working chair in Feb but neither has been received so far. They stopped responding to my messages on facebook so I can't contact them at all. Please do not use this company.

Really high quality chair for a great price, no issues with the order and good communication from Tom throughout.

Amazing service , brilliant product ,Thanks a lot

Chair in good condition and is as comfortable and good for my back as ever with steelcase chairs.

Prompt delivery, very well packaged and protected. Very good quality product which looks great in my new home office

I absolutely love my new chair. The colour was even nicer than I imagined and it is perfect for my bad back

Straightforward and quick! I'm pleased with my chair and will continue to order from G13.

Thank you :)

Great condition, I tested every adjustment and (except for the lumbar adjustment) they're as smooth as butter. Good job on the refurbishment guys!

Very similar experience as other customers, I have never recived the item so G13 accepted to refund me but they are using paypal to scam people and never process the refund. At this point I'm just puting this out there as a warning for people not to fall into this scam

Buying from G13 was honestly the worst purchasing decision I have made in my entire life and over a month later I'm still fighting to get my money back. Starting right at the beginning I purchased a humanscale chair that I was going to use in my office, with a supposed delivery time of 3-5 days according to the product page, 8 days go by with no update so I prompt them with an email asking them to dispatch the chair and only then do I get confirmation that they will ship it out to me in 2 days time. This should have been a red flag for me right from the gate to show how disorganised their service was but I ignored it and proceeded. 2 days go by and eventually the chair arrives, only for me to find that the casters are coated in someone else's hair strands that have got wedged in the crevices and also a layer of dust and gunk on the under surfaces of the chair below the seat pad. This alone wasn't a deal breaker though as I did understand I was buying a preowned chair, but I did generally expect a bit of care would have been taken to clean the remnants of the previous owner off the thing before shipping it to me. yuck. Anyway aside from that I found my body was too tall for the chair and it wasn't making a comfortable connection with my back so I promptly decided to return it. I send them an email the following day informing them of my decision and as shown on their websites terms of service page they accept returns for non faulty goods within 30 days as long as the buyer pays for postage. 4 days go by with no response so I send another email asking for a return address to which I can ship the chair back to and eventually or rather begrudgingly from them I get a return address. Over the next few days I then pack up and pay a decent £35 out of my own pocket to get the chair returned via my own methods with no assistance from them which is no problem. After a few days the chair arrives to them and I wait another couple of days hoping they will respond to me in some way, but of course they don't. I send them another email asking how its going, this proceeds to get no response yet again so I wait another 2 days before sending another email that's a bit more direct this time asking for an update. To my surprise they did in-fact decided to reply this time, a good 5 days after the chair arrived to them with the person answering the emails saying he will pass this onto 'accounts' to issue a refund. This would have been great if the story ended here and I wouldn't have needed to post this but low and behold another 4 days go by silent from G13. As usual I have to prompt them again with another email, gradually getting more stern and eventually I get a message back saying that they will issue a pending PayPal refund today, fantastic. Well after them now having the chair for 14 days the pending PayPal refund they sent me magically 'failed'. we are now a month after I initially purchased the chair, they still have my money, and now I believe they are being intentionally unhelpful. I have now sent some very unfriendly emails, the best response to which being told by one of their employees that they have "not a clue what's going on here", fantastic. At best they are genuinely incompetent, unresponsive and poor at managing a business. At worst they are intentionally messing with me, purposefully withholding refund for a chair I shipped back in perfect condition all done in conjunction with their own written return policy readily available on their website. I have now opened a case with PayPal to try and get this resolved, which of course I now have to wait another 12 days for that to resolve and that's even assuming it resolves in my favour. Again this is for a chair that I returned out of my own pocket at no cost in perfect condition back to G13. Suffice to say I would not recommend anyone purchase a chair from G13 and to G13 themselves I recommend that if you don't want people returning chairs, don't have an open return policy. End.

Edit: Yep both PayPal refunds have now fully failed very interesting that, they aren’t following it up nor are they contacting me, except for replying to this with misleading info to paint themselves in a better light of course. I sent 11 emails to g13 over the course of a month, with only the last ones after the refund failed containing explicit language and at that point deservedly so. The only thing that’s actually illegal here is g13’s purposeful withholding of my refund for an item that has been returned to them in full accordance with their policies. Scam company avoid at all costs.

To put it in their own words:
No Refund, case ongoing

I had some challenges with my order, chair was slightly damaged and comms were at times was not the best.
However, what makes Tom and G13 different is that he bothered to follow-up and come to a mutually agreeable solution to rectify. This is rare in today's market where most of the time you end up feeling frustrated with customer service outcomes.

Great service, very professional and knowledgable! 100% would recommend :)

Quick, easy and hassle free with quick delivery👍🏼

I ordered 2 Steelcase think chairs. Arrived promptly and as described. Great service.
Thank you

Ordered a chair with the free next day shipping option, came next day although despatch email never arrived until the day after i got it.
Chair was in very very good condition for a used chair and happy with the purchase. would use again.

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Update: Immediately following the review below Tom was able to send out a replacement part, and apologised for the delay in doing so. I've adjusted my rating accordingly as the matter has now been resolved & I will be able to use the seat.
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I bought a Mirra chair in October '21 and in January '22 (after hardly any use) the seat mesh ripped. I got in touch with G13, sent the requested image of the damage and requested a repair under the warranty. Despite multiple emails to follow up, and assurances from G13 that there would be a repair/replacement sent to me I've yet to receive anything from them. I now believe the problem won't be dealt with and I'll be left with an expensive chair I can't use. Really disappointed with the service.

Ordered 3 chairs. Fast shipping. Look new ! Thanks

Been waiting nearly 2 weeks for a refund. Have had to resort to opening a claim with paypal for them to intervene.

Bought some new chairs for the office and they arrived next day ! Perfect service. Would definitely recommend to other businesses!