G13group 

Recently bought a Herman Miller Aeron off Gumtree from James. The transaction was quick and easy, with the chair being delivered the next day.

James was very responsive, unlike some sellers I've dealt with, his communication and clarity around when he could deliver were excellent.

For a second-hand refurbished chair, you'd be hard-pressed to tell it wasn't new.

Happy to recommend James and G13 to others.

I purchased from G13 Group via a Gumtree Add. James was prompt to reply, offered me a fair price, and was communicative throughout the process.

I ordered a 2nd hand Herman Miller Aeron from them. It was the best price I'd found online after shopping around. It was dispatched quickly after the bank holiday and came next day. Chair was exactly as described.

I was a bit sceptical buying such an expensive chair from Gumtree, but James put my mind at ease and the experience with G13 was a positive one. Would recommend!

Excellent product and service.
Purchased a Humanscale chair from them and they were great throughout the entire process. The chair is perfect, they communicated well and delivered quickly. Highly recommended.

Update:
The chair I purchased (the Dauphin Dat-O) treated me well for the first few months of ownership, but through normal use one of the bolts and the component it screwed into got stripped. I tried to get in contact with G13 as soon as it happened, but it's nigh on impossible to get a response from them a few months after delivery. My contact attempts started while the chair was still within warranty, but months later I've still had no proper responses and, because I had no other chair to use, continued use with the damaged part has caused irreparable damage. It feels as though the only way you can get a real response is by either threatening to cancel your order or by posting a negative review, which is honestly a real shame.
I wanted to love this company and tried giving them the benefit of the doubt, but there's no way I will ever consider purchasing from G13 again after this.

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The chair itself is fantastic. You can tell it's refurbished and not new due to a few bits of cosmetic damage, primarily on the wheelbase, but it's not noticeable unless you're on the floor looking directly at it.
I was considering dropping a star due to some issues with delayed delivery, but it's entirely understandable why it happened due to limited staff and high workload during the pandemic. Also, the very quick responses from Tom made up for the delays in my opinion. Any time I had a question it was answered within just a few hours, if that.
All in all, I recommend!

After researching for days I settled on the Mirra from Herman Miller, and G13 had a Mirra 2 in stock for a great price. I placed the order before 9am on a Friday morning and they called at 9:49 to ask if I would be in to take delivery that afternoon, as they had a route out in my area. The delivery arrived before 1pm, the driver was very professional and followed all social distancing rules and wore PPE. The chair was exactly as described and in great condition, and was covered and the wheels capped to protect it during transit. Very happy with the service and the product, definitely recommend!

Ordered a Steelcase Please chair from G13. Unfortunately I did not receive an email confirming a delivery date so tried getting in touch using the chat feature on the website.
After two failed attempts using that I got a phone call immediately advising the system was playing up and that my chair was due for delivery the following day.
Chair turned up and was delivered fully built, although it has only been a day very happy with it.

Extremely bad customer service - the worst I've received in my life. I ordered a chair 3 months ago and never received it. Firstly, they sent me the wrong chair in the wrong colour. They then told me that my item was in stock and would be sent out asap. Never happened. They told me countless times it would be sent out and I would receive it around certain dates. They're also not good at replying to emails.

I requested a refund and still haven't received this yet. The first attempt failed.

I would avoid this place at all costs.

I can only say that I wish all companies customer service like this one. The product as excellent and I would recommend to anyone. The chair was delivered next day, the service was first class.

Fantastic company to deal with - amazing prices and helpful staff. Tom answered all my queries that I had

I did the usual, had a look on Amazon, ebay etc... and then stumbled on the G13 website. I really wanted to buy local so this was great!

Now bear in mind this was a Saturday.... G13 webchat gave me the info I needed and some extra measurements too.

I am now the proud owner of a fantastic chair, at a great price and with free delivery on Monday too!

What's not to like. Beats buying off Amazon any day!

Ps it came fully assembled too!

Great work.

Ordered an Aeron on Tuesday afternoon. Delivered on Wednesday lunchtime.
Great communication. Great price. Great chair.
Excellent. Would definitely recommend.

Reply to Tom: thanks for your prompt reply to my update and I very much look forward to receiving my chair on Tuesday.

We are all aware of the box shortage that's been happening since Oct, just not sure how that can affect:

- a confirmation of order email
- replies to customer emails (x3 now)

So sorry you had to work on a Sunday. I hope you have a good day.

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UPDATE: within 15 mins of leaving this review I get a reply from Tom saying my chair will be dispatched on Monday: delays due to no boxes. Interesting that the 5 star review that popped up straight after mine said they had a next day delivery after ordering this week 🤔.

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Ordered a chair 3 weeks ago, no confirmation of order and heard nothing.

Have sent 2 emails asking for confirmation etc.. And still no reply.

Spent almost £250 and yet no correspondence, will contact PayPal for a refund as I can't even be sure they are processing my order and I need a chair.

My experience of purchasing a chair from the G13 Group has been a very disappointing one, unfortunately. I ordered a Humanscale Freedom task chair on 26th October 2020. Just under two weeks later a package arrived. However, when I opened it shortly afterwards, I discovered that only half the chair had been sent. The base and castors were missing. I informed the company of their mistake and was told that the missing parts of the chair would be sent “immediately”. This didn’t happen and still hasn’t happened (now over 3 months later).

Regrettably, from my point of view, I didn’t notice several other negative reviews until later on but it seems my experience has turned out to be a very similar one. Despite multiple (incorrect) assurances, a photograph at one point of chair parts in a warehouse and later on being told that they were “out of boxes” but that they would “... bubble wrap and send a base. It will be fully protected and fine. I will do this early next week.” (which also didn’t happen), over 3 months later I am still waiting for the missing parts to the chair I ordered to be delivered. In summary, there have been lots of excuses and false promises but no solution to the problem. A familiar pattern to several other reviewers here and on other review platforms it would seem.

I accept that these are challenging times and that this company may be very busy (and that the current circumstances may have affected their work) but, in all honesty, I think I can safely say that buying a chair from the G13 Group has resulted in one of the worst customer service experiences that I have ever encountered. Communications are reactive rather than proactive and at one point, back in November, when I pointed out how similar my experience had been to some of the other reviewers on this thread and elsewhere, I received an aggressive phone call from a representative of this company (as opposed to an apologetic one for the poor service).

I’ve given two stars rather than one (which I probably should be giving) as the parts of the chair that I have received are in a good condition (although I am obviously unable to use the chair to test it fully as half of it is missing). I am probably being very generous with that though as this is the only positive I can take from this situation, having paid the full price with no indication of when the missing parts to the chair I bought in October (over 3 months ago now) will be sent or whether I will be offered some kind of refund (just silence for well over a month and more and then a message to say they had no boxes for delivery). Regrettably, therefore, I certainly wouldn’t recommend buying a chair from the G13 Group and would definitely encourage others to look elsewhere (especially if you live outside of their local delivery range).

Overall this has been a very frustrating experience and well below the standards that should be acceptable for traders in the UK. If you live outside of this company’s local area, please don’t make the same mistake that I have and look elsewhere for your chair. Thank you for reading my review.

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Update: Having waited a further few weeks after posting this review (nearly 4 months after placing my order), I reached the conclusion that I would not be receiving the missing parts to the chair I ordered. I therefore asked for a partial refund via Paypal, which, in fairness, was sent very quickly.

I’ve now been able to source the missing parts from the manufacturer, Humanscale, and have a working chair. I’m very grateful that Humanscale were able to help out here and that I was able to purchase from them the specific components that the G13 Group were unable to send.

Excellent service - quick delivery and helpful communications. Would definitely recommend.

I have ordered the chair 8 Jan, 25 days ago. I still don’t have a tracking number, I’ve been promised to receive my chair 14 days after I have payed, than again, promised it will be delivered last week. I still have no chair, no tracking number. The correspondence is very unpleasant, Tom calling me a liar, when pointing out what he promised. I have rides a dispute on Paypal and expect the refund in total.

To answer below, I have amended the previous comment and kept the dicky’s only. All so called lies are in correspondence emails between us and I have reached the Paypal to get the answers: where is the chair and when it will be delivered but as I got your very aggressive reaction, now I do want refund and I don’t want to have anything to do with you. Contact me via PayPal Tom.

P.S. it takes 2-3 days to a reply my email an update on order status but no problem coming back in 30min when it comes to Paypal and comments here.

Was looking for a Humanscale Freedom with headrest in leather and was struggling to find a good one. Saw that G13 group had one and messaged Tom but sadly it had sold. He advised me a few days later that he was getting some in stock and kept me informed of when they had arrived with him and sent me pictures straight away. I agreed to buy one and he sent me a link to pay through PayPal, following which he delivered it to my home personally the very next day,
The chair is in excellent condition and I cannot fault the level of customer service I got from Tom and the company.
I would give G13 group 6 stars out of 5 if I could.
Will 100% buy from them again

Ordered a Herman Miller Aeron on Gumtree, it came in good condition the same day as order. But I do live close to the companies registered address.

5 stars because Tom gave me a time he could deliver and did so on the same day, and communication was good, he replied in minutes. Like André Castanheira said, also adhered to social distancing rules.

The ordered chair did not get sent out for three months. After asking for a refund for 2 months, had to contact paypal to get it. The worst customer experience of my life.

I contacted Tom about an office chair he had on his website. He always answered his emails promptly and efficiently. Initially the delivery date was 7 days from my contact, but then, later on in the day, I got an email from Tom saying he'd deliver the chair only 2 days later, in person, due to a cancelation. We agreed a time and he showed up with the chair, which was as described. We had a good chat, he showed me how the chair works, all while adhering to social distancing rules, and that's it! Efficient, friendly and on time - couldn't ask for more. Thanks Tom, son's very happy.

Bought a Herman Miller Aeron chair. Very good price and chair was like brand new when I received it.

They were able to deliver to me for free and messaged me when they set off and gave me an ETA.

Very happy with this company and their service. Thanks a lot!