Gigaclear Reviews 

Using live chat, Hannah M managed to talk me through setting up my child node. Which involved a node swap, I really done like using tech, however made the process completely painless

I rang Gigaclear at 8am after the cable got cut through accidentally. The engineer, Joseph Cornish, arrived by 11.15am on the same day and proceeded to sort out the problem. I can't praise him enough. He was polite and extremely helpful and made sure that the Internet was working in both holiday cottages before he left. Well done Gigaclear and Joseph. I couldn't fault you.

Very helpful friendly agent. Efficient no waffle. Job done. Thanks.

Dillon was friendly and efficient and professionally skilled in giving me clear and concise directions enabling me to sole the problem speedily

Excellent support - Sanjan. We had a glitch with our connection. Rather than being handled by a bot, or referred to useless FAQs, Sanjan contacted us. He was extremely helpful and helped us to sort out the issue. Then, he followed up, just to be absolutely sure that the issue had been remedied. We all get so used to customer care and support being nothing but frustrating and awful, it's a real treat to come across an organisation that genuinely cares. Full marks Sanjan, Full marks Gigaclear.

The technician Thomas H came out a day early was very polite and got to the bottom of the problem quickly

The agent female I spoke with was very helpful & resolve the issue promptly.

I’ve been a broadband customer for a few years and generally found the customer service to be quite good until recently, when a renewal of my contract with minor changes resulted in over charging errors. Getting these simple issues fixed has been ridiculously time consuming. After many emails (the vast majority of which have been completely ignored) I’m still chasing a simple refund. It really shouldn’t be this painful.

Justine (from Customer Service & Sales) was extremely helpful and helped us choose the right contract to continue with, Gigaclear is a great service company to work with and in the years we have been with them, they have only had one unscheduled downtime, which was actually due to building works in the area cutting a cable - not their fault...

highly recommended as a great broadband and phone provider.

Very polite and helpful on the phone. My only reservation is the reluctance to find us a less expensive solution - we are an elderly couple who have very low demand and they do not offer a lower price option.

Anil was great. Listened to what I needed and gave me lots of options to choose from.

Phoned today to explore my options, as now out of 18 month initial contract. Spoke to Daryl who was extremely helpful and offered a variety of options for consideration. Renewed contract with no fuss, no pressure and plenty of information about the new service. Great customer service!

Very quick response to my query with simple instructions for a solution, then followed up by email and telephone call.

Justine was fantastic and listened carefully to my circumstances and agreed to renew my contract on favourable terms. Thank you!

Gigaclear representative was clear explaining everything and pleasant.

Anil was completely confident and knowledgeable about his product.
Answered my queries perfectly well

I rang customer services to discuss a renewal quote and was able to agree an acceptable discount with them.

Mandy was very helpful this morning and solved the issue I had with my broadband. She was very pleasant to talk to and explained clearly what I needed to do

Excellent response from Gigaclear after I had my connection broken by third party contractors- at the weekend. Sean Griffiths kept me informed about the issue, arrived Saturday afternoon and was able to get us back on line very quickly. Very professional performance! Well done