GO Outdoors - Basingstoke Reviews 

2,816
TrustScore 4.5 out of 5

4.7

Basing View, RG21 4YY Basingstoke, England, GB


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Rated 5 out of 5 stars

We had our first visit to Go Outdoors today and were served by Sophie N, who helped us find the right riding hat and boots for our daughter. Sophie was incredibly helpful, knowledgeable and friendly... See more

Company replied

Rated 5 out of 5 stars

I was helped today by a lovely knowledgeable lady called Lynda - she made the whole shopping experience for gortex walking trainers, gortex jacket, waterproof trousers and some socks a relaxing and tr... See more

Company replied

Rated 5 out of 5 stars

Lynda was fantastic with helping me find the perfect pair of walking boots. She was incredibly knowledgeable about the different brands and very patient as I tried them on in several different sizes.... See more

Company replied

Rated 1 out of 5 stars

I purchased a roof box specifically for a family trip to Yorkshire, only to discover that the keys were missing, leaving me unable to use it when I needed it. I initially wondered whether the... See more

Company replied


Company details

  1. #59 of 80 best companies in Camping Shop
  2. #62 of 122 best companies in Activewear shop
  3. #70 of 94 best companies in Bicycle Shop
  4. #4 of 5 best companies in Climbing club
  5. #7 of 7 best companies in Horse-Riding Service
  6. #23 of 39 best companies in Running Shop

Written by the company

Order Queries If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse. Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Basing View, RG21 4YY, Basingstoke, England, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

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1-star

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4.7

All reviews

(2,816)

34,290 reviews in the last 12 months

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Rated 5 out of 5 stars

Knowledgeable staff selling shoes

The two members of staff who served me( I was trying on walking shoes and boots) couldn’t have been more helpful. They actually knew about the product they were selling. Well done Lynda and Paul.

7 May 2026
Unprompted review
GO Outdoors - Basingstoke logo

Reply from GO Outdoors - Basingstoke

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul with the great tash!!😊😊was so…

Paul with the great tash!!😊😊was so helpful today. He went above and beyond, showing me the solutions I needed for my upcoming bike tour across Europe. Thanks Paul 👍👍🙏🙏

12 May 2026
Unprompted review
GO Outdoors - Basingstoke logo

Reply from GO Outdoors - Basingstoke

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

great

amazing range, staff are very helpful as well. overall great experience, lovely modern shop!

10 May 2026
Unprompted review
GO Outdoors - Basingstoke logo

Reply from GO Outdoors - Basingstoke

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great Service Again

As always a great experience and outcome. Cullan at the Basingstoke store again was really nice to work with. He assessed a problem we had with the pedals on our bike in no time and my kids are always happy to tell me that they like him too!!!!
Thank you.
James.

6 April 2026
Unprompted review
GO Outdoors - Basingstoke logo

Reply from GO Outdoors - Basingstoke

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Wanted some walking boots for my son…

Wanted some walking boots for my son and was helped by Sophie who took the time to try different sizes & brands. Friendly & helpful member of staff.

9 May 2026
Unprompted review
GO Outdoors - Basingstoke logo

Reply from GO Outdoors - Basingstoke

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic service from Terry in Bikes…

Fantastic service from Terry in Bikes today, helping me to purchase a toddler bike seat.

8 May 2026
Unprompted review
GO Outdoors - Basingstoke logo

Reply from GO Outdoors - Basingstoke

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Advise with hiking boots

Paul was very helpful when we were choosing hiking boots for a school trip. Loads of advice on why the prices varied between brands, fitting and how there are different methods of tying the laces. We really appreciated his time and knowledge.

7 May 2026
Unprompted review
GO Outdoors - Basingstoke logo

Reply from GO Outdoors - Basingstoke

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Nice store

Nice store, excellent service by James G showing us different tents and camping accessories

3 May 2026
Unprompted review
GO Outdoors - Basingstoke logo

Reply from GO Outdoors - Basingstoke

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We came in looking for walking boots…

We came in looking for walking boots for our son, we were met by Paul who was really helpful and very knowledgeable with questions we asked! Very friendly and didn't rush with us! We ended up buying some walking boots and very happy with them!
Lynda was very helpful at till regarding my membership! Very pleasant visit and will definitely be returning!

7 May 2026
Unprompted review
GO Outdoors - Basingstoke logo

Reply from GO Outdoors - Basingstoke

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul who served us at Basingstoke…

Paul who served us at Basingstoke branch was brilliant . He gave us so much advice about the boots we were trying on . Then he helped us with socks and gave us valuable advice if we ever get blisters .
The branch need to give him a pay rise . He was rushed off his feet .
Lovely man

7 May 2026
Unprompted review
GO Outdoors - Basingstoke logo

Reply from GO Outdoors - Basingstoke

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good advice from Paul in footwear…

Good advice from Paul in footwear today. Thanks for your advice and help

7 May 2026
Unprompted review
GO Outdoors - Basingstoke logo

Reply from GO Outdoors - Basingstoke

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Had an amazing experience today

Had an amazing experience today, I was desperately looking for some thermal leggings as other stores have packed their ski gear away already! GoOutdoors didn’t have any on the shop floor but with the assistance of Nuriye and Antony they took the time to help me and used a ladder to grab the leggings from the stock in storage! Absolute saved me from being cold this weekend! Would totally recommend :)

7 May 2026
Unprompted review
GO Outdoors - Basingstoke logo

Reply from GO Outdoors - Basingstoke

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Choosing walking boots

Choosing walking boots - I had a lot of help and support.

21 April 2026
GO Outdoors - Basingstoke logo

Reply from GO Outdoors - Basingstoke

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Above and Beyond

Fantastic- Terry in the bike section knew exactly how to mend my bike and went above and beyond to help me. Hes always fantastic and very knowledgeable with all things bike having had bike servicing done by him before so i knew exactly who to go too with my daughters bike today!

5 May 2026
Unprompted review
GO Outdoors - Basingstoke logo

Reply from GO Outdoors - Basingstoke

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

James G a very helpful coworker helped…

James G a very helpful coworker helped us find the perfect dofe bag , provided us with amazing information making it alot easier

3 May 2026
Unprompted review
GO Outdoors - Basingstoke logo

Reply from GO Outdoors - Basingstoke

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Sophie was extremely helpful today with…

Sophie was extremely helpful today with helping my daughter get ready for her show

2 May 2026
Unprompted review
GO Outdoors - Basingstoke logo

Reply from GO Outdoors - Basingstoke

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Anya was incredible

Anya was incredible - very helpful and very try kind - legend :)

29 April 2026
Unprompted review
GO Outdoors - Basingstoke logo

Reply from GO Outdoors - Basingstoke

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Shout Out for James G!

We were asked if we needed any help or advise by James G as we were looking for a suitable tent for a camping trip. He was extremely knowledgeable and patient, answering our many questions about the tents displayed which helped enormously in making our final purchase decision. On our second visit to store for camping accessories James G was equally as helpful in checking stock etc. We couldn't have asked for a better service.

12 April 2026
Unprompted review
GO Outdoors - Basingstoke logo

Reply from GO Outdoors - Basingstoke

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

Great service, and patience, from Carol again! Thank you!!

26 April 2026
Unprompted review
GO Outdoors - Basingstoke logo

Reply from GO Outdoors - Basingstoke

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I’ve always been impressed with the…

I’ve always been impressed with the staff at Go Outdoors. On this occasion I was at the Basingstoke store, buying hiking shoes and a backpack. I was served by James G who was very knowledgeable about the backpacks on offer and what might be right for my small frame. Thank you James G, very helpful advice!

26 April 2026
Unprompted review
GO Outdoors - Basingstoke logo

Reply from GO Outdoors - Basingstoke

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

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