Staff rude and disrespectful . First of all no one present in cycling shopping area to assist. Floor staff asked to assist young lady who spent time talking in walkie talkie, not to customer. Same p... See more
Company replied
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See what reviewers are saying
Alisha served us today to a RAB down jacket. She was patient eager and knowledgeable. She advised us well as my husband was tall and thin and needed to try M and L sizes and they were all wired in for... See more
Company replied
Paul at Go Outdoors Berwick was incredibly helpful when helping me and my two daughters choose new walking boots. He was patient, knowledgeable and took the time to make sure we each had the right boo... See more
Company replied
Aleisha was very helpful today. Pleased I found out exactly what I was looking for. Another great experience with helpful staff!
Company replied
Company details
- #61 of 80 best companies in Camping Shop
- #60 of 119 best companies in Activewear shop
- #69 of 92 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #7 of 7 best companies in Horse-Riding Service
- #22 of 37 best companies in Running Shop
About GO Outdoors - Berwick
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Beside the A1167, TD15 2QT, Berwick, United Kingdom
- 01289 543120
4.9
Excellent
4k reviews
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Cheryl at the checkout was very…
Cheryl at the checkout was very friendly and helpful. Made the whole shopping experience pleasant. Gave lots of advice to save us money, which was brilliant. Will shop here again if only for the friendliness of the staff.
9 June 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Both Cheryl and the gentleman in shoe…
Both Cheryl and the gentleman in shoe department were both very accommodating making my shopping experience an absolute pleasure
9 June 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Cheryl is a credit to go outdoors very…
Cheryl is a credit to go outdoors very helpful a ray of sunshine
4 June 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great shop
Great shop, and the staff are very welcoming, we took our Rottweiler pup and they even gave her treats. Served by Cheryl at the checkout, what a lovely lady.
3 June 2026
Unprompted review
Reply from GO Outdoors - Berwick
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Really nice place
Large, spacious and well stocked shop. Very friendly and helpful staff. I would definitely recommend the place and will return.
5 June 2026
Unprompted review
Reply from GO Outdoors - Berwick
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Cheryl and I danced
Today we were served by Cheryl she made me so happy and relaxed she felt like a friend within just a few minutes! We even had a little dance together at the discount from the membership. She made our shopping trip!! Thank you Cheryl
5 June 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Amazing team
Cheryl on the counter was absolutely lovely! All the staff were very friendly helped me outside with the big box! Offered to wait with it while I collected my car. Really nice experience and will definitely shop here again
5 June 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Great shop
Great shop, good stock.we were served by Cheryl who looked after us very well and gave us fantastic advice.
4 June 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Got what I was looking for but could do…
Got what I was looking for but could do with stocking more larger sizes 3xl etc lady on the till was very nice
21 May 2026
Reply from GO Outdoors - Berwick
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Pleasant and helpful staff
Pleasant and helpful staff. Spent time helping us to choose a jacket and very dog friendly. Thanks to Cheryl for the dog treats!
4 June 2026
Unprompted review
Reply from GO Outdoors - Berwick
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Visited the Berwick store today
Visited the Berwick store today, I was greeted on entry to the store from a member of staff...nice touch. I did my shopping the went to the till to pay. Special mention to Cheryl who served me, she was an absolute gem. chatty and knowledgeable about the product, making sure that I had tried my new rucksack for size. she also replaced the old store card for me, it was in pieces. Cheryl is a great asset to your company, I'll be back.
3 June 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Cheryl on the till very helpful and…
Cheryl on the till very helpful and offered excellent customer service. She made my visit very pleasant.
1 June 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Berwick
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Cheryl is very personable informative…
Cheryl is very personable informative and was responsible for us making a purchase a credit to the company
1 June 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Very friendly and helpful staff
Every time I go, Cheryl is always very helpful and friendly, she recognises me every time I am there even though my visits can be a few months apart,
She is a credit to your company.
17 May 2026
Unprompted review
Reply from GO Outdoors - Berwick
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Berwick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Popped in and with amazing service from…
Popped in and with amazing service from Mark, we got all we needed.
So pleased to have such good service and advice
Thank you
31 May 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
As always Cheryl was very helpful and…
As always Cheryl was very helpful and happy to assist
30 May 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
I had an excellent experience
We had an excellent experience. The gentleman who checked the warehouse was friendly, helpful, and happy to assist. Cheryl at the till was polite, welcoming, and provided helpful advice. The member of staff in the shoe department was also extremely helpful and patient, even when I had to return after picking up the wrong size. Nothing seemed to be too much trouble for any of the team. Everyone I dealt with was professional, approachable, and committed to providing great customer service. Thank you to all involved.
30 May 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great service
Cheryl always goes above and beyond to assist you. Such a happy jolly lady. Great variety of stock .
30 May 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
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