GO Outdoors - Cheltenham (Express) Reviews 

Luke was really friendly, great conversation whilst at the checkout. Makes the difference when shopping to have such a positive person serving myself. Customer service 10/10, service 10/10, efficiency 10/10, helped me with being a new member and got my membership card active without any delay or issues. Give them a raise! Haha. Absolutely perfect to end my shopping experience. Thank you Luke you're awesome! :)

Great selection of clothing very friendly staff great prices. A big thank you to luke who served me smiling all the time had a good laugh at the till

I came into the Cheltenham go store after going into the Gloucester branch looking for a particular item of outdoor clothing , I was greeted by a gentleman called Ben , who was ever so helpful and directed me to what I needed and also recommended me too sign up for a memberships saving me quite a lot of money , amazing service

Fabulous really helpful staff. Great range of footwear in a good range of sizes. My husband bought a pair of size 13 leather walking boots. I bought a pair of Brasher walking bots with a 58% discount.
Luke was a standout staff member. Ollie was also very helpful.

We were assisted by Neil the other day. I was keen to find some boots and he was extremely happy to help, he gave me advice and was very patient with me when I asked for different sizes. My experience was great because of Neil, what a lovely man. I would definitely recommend this shop if you’re looking for anything, they have a wide variety of items and friendly staff. Thank you.

Really helpful advice and comments from Neil in helping choose a new set of walking boots.
Fully explained how I have 28 days to try them inside to check they are the right fit.

Customer service from Luke was second to none. Used to getting a good service in Go Outdoors but really felt Luke went above and beyond and sorted out a membership issue that had been ongoing for while. Really patient and knowledgeable. Also happy both the purchases, but was worth calling in just to get our past issues sorted. Thanks Luke, you were brilliant.

Great selection of stock, I was shopping for walking boots, and I was impressed by how many there were for me to look at and try on in store.
I was helped by a staff member called Andy, he listened to my specifications and gave me some information and suggestions. He gave me time to browse, ask questions and try things on. He was patient and friendly, from me asking for help through to checking out.
All of the other staff I met when I was in store were also lovely.
I left with a pair of boots that met my needs, and I will be back to purchase more gear.

Gus. Gave me good advice about buying a shoe for Pickleball. Very patient. Very knowledgeable.

The advice and knowledge of the very helpful team member, Andy was astonishing. He was attentive, efficient and remarkably knowledgeable about the product I was buying. First rate service.

I bought a pair of walking boots. I had polite and helpful advice all the way through from Andy in the Cheltenham store.

All good, Andy wasn't intrusive but helpful when required.

Helpful advice

Had a very pleasant experience buying a new pair of walking shoes. Gus did a good job of up selling but I was happy with that as he had many helpful insights. Hopefully the shoes will be good for many years.

Excellent help from Andy - attentive ,but not pushy. He offered great advice and answered all my queries. Me and my Grandson were very pleased the kids shoes chosen

Luke and Becks were both very helpful in help finding products and ensuring that we did indeed purchase the correct sizes.

The dude at the checkout, Luke, was fantastic! He showed me some options for the kind of thing I was after (something to sleep on whilst camping), knew everything about each item, and helped me save some money at checkout. He was friendly, funny, and patient with my scattered wits.

Went in to pick up an order of a camping stove, Luke was so helpful and signposted me to an offer on gas cannisters. It was a really good deal and saved me money. Highly recommend using this store, very helpful and kind staff like Luke, and a huge range of stock.

Got all I needed

I love my keen shoes and the staff at Go Outdoors Cheltenham were so lovely and helpful as I tried a few pairs on :)