Staff on the tills were helpful, friendly and polite. One member of the floor staff was a little sullen when called away from her current task but apparently she was stressed. We all have stress in ou... See more
Company replied
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See what reviewers are saying
Brilliant customer service from the team at Clydebank Store. I was buying winter jackets for my grandaughter's primary school to give out as needed/ requested. I needed specific sizes and quality fo... See more
Company replied
Problem with the shoes I bought having black material protruding under stitching. Returned them, but second pair had exactly the same problem in the same place. This time negotiated with store and rel... See more
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First time in store today ., very impressed with range of merchandise . We had assistance from Chris who was both knowledgeable and helpful. Helped us make the best purchases for us and went the ext... See more
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Company details
About GO Outdoors - Clydebank
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
79 Livingstone Street, G81 2XA, Clydebank, United Kingdom
- 01414 062665
4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
I am a regular visitor to Go Outdoors…
I am a regular visitor to Go Outdoors in Clydebank and always find the staff to be friendly and helpful.
29 August 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
I visited GO Outdoors today looking for…
I visited GO Outdoors today looking for an e-bike for me and my young family. Fraser looked after me, and the service he provided was excellent. He was friendly, knowledgeable, and took the time to explain the different bike options, helping me understand what would best suit my needs. He answered all my questions, gave honest advice, and made the whole experience relaxed and enjoyable. Fraser also explained that when I order my bike and it's delivered to my home, I can bring it into the store and the team will build it for me, which was really helpful to know. Fraser is a real credit to GO Outdoors. Thanks for all your help.
28 August 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
My brother got his birthday present…
My brother wanted something he was unable to get where he lives. I found it with this company. They had to bring it to the store nearest me, and they let me know when it arrived. So I was able to collect it, send it to my brother in time for his birthday, and he was very pleased with it.
14 August 2026
Reply from GO Outdoors - Clydebank
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Great customer service!
I was served by Lynne today who was full of knowledge of the products I was purchasing today, great friendly customer service!
27 August 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
The rear tent pole on my Sandero4 tent…
The rear tent pole on my Sandero4 tent split and I had taped it together myself for a temporary fix. My next camping trip was on the coast so didn’t think it would hold out with the winds. I popped into go outdoors in Clydebank for a replacement but Chris kindly organised a repair for me. Great service
27 August 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great service, pleasant staff
Sales assistant Jon, was very helpful and was happy to assist bringing out various pairs of shoes to try on.
Sophie G was also very nice at checkout.
25 August 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great customer service
Phoned to check item was in stock. Chris checked and as only two left, he agreed to put them by till for me to collect. It all went to plan and price was very good. Thanks Chris, it's a joy when retail staff make things work as they should
23 August 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Young man was very helpful and…
Young man was very helpful and knowledgeable.
Will definitely come back.
22 August 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Another great visit today
Just been to go outdoors today and I had loads of questions about walking boots. I asked a member of the team for help and sharen was there to answer all of my
Questions. She was so helpful and interacted well with my playful toddler. I have been to the store a few times now and have found sharen to be friendly and very knowledgeable every time I go there. Thank you so much… again
22 August 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Plenty of space to check out tents and…
Plenty of space to check out tents and plenty merchandise to view, staff were very pleasant and full of information. The staff made our first time there brilliant thank you
8 August 2026
Reply from GO Outdoors - Clydebank
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
I have ordered twice and both times tge…
I have ordered twice and both times tge order was canceled
14 August 2026
Reply from GO Outdoors - Clydebank
Thank you for taking the time to leave a review.
I am very sorry to learn that both of your orders were cancelled. I completely understand how disappointing and frustrating this must have been, particularly after it happened more than once.
Whilst we have systems in place to help maintain accurate stock information, unfortunately stock discrepancies can occasionally occur, resulting in orders being cancelled when an item is no longer available. That said, I appreciate this is especially frustrating when multiple orders have been affected.
Please accept our sincere apologies for the inconvenience and disappointment caused. We value your feedback and are sorry that your experience has not met the standard we aim to provide.
Kind Regards
GO Outdoors Customer Care
Highly recommend
We had been into the Clydebank store a few times looking at tents, and every time Lynne was so helpful, friendly and patient. She really went above and beyond to help us find the right tent and made the whole experience so much easier and enjoyable.
It was Lynne’s amazing customer service that really stood out to us and made our experience in the Clydebank store such a positive one. She is a real credit to the store and deserves recognition for how helpful and lovely she was.
We would highly recommend the Clydebank store, especially if you get the pleasure of being helped by Lynne. Thank you so much for all your help! 😊⛺️
21 August 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
All the staff were helpful and…
All the staff were helpful and knowledgeable, especially May and Allen....and the value for money was excellent.
20 August 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Great delivery of product
Great delivery of product. Membership was really useful and easy to use.
5 August 2026
Reply from GO Outdoors - Clydebank
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great service from Ross C
Great service from Ross C. Much appreciated.
19 August 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great help from Robbie B with the shoes…
Great help from Robbie B with the shoes and Susan at the till with vouchers & membership
19 August 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Shoes were on their marks
Did not have the product in store. Asked if the item could be ordered in store for pick up. No. So ordered online. Used the tracker to discover that the item had gone missing (stolen) in London. Tried to contact go outdoors using their contact system. Good luck with that. Eventually got a reply after a week to say I had to re order. So paid twice for an item that took about 3 weeks to deliver and eventually reimbursed for the first pair of shoes. Somewhere in London an evri driver has my shoes on. Poor service from go outdoors and no service from evri.
11 August 2026
Reply from GO Outdoors - Clydebank
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must have been to discover that your original order had been lost in transit, particularly after already experiencing difficulties contacting our Customer Care team. We appreciate that being asked to place a new order while waiting for a resolution on the original one would have been far from ideal.
While we're pleased that a refund was ultimately processed for the missing order, we recognise that the delays and lack of communication left you disappointed. We also understand the frustration caused by the delivery issues experienced with our courier partner.
Please accept our sincere apologies for the inconvenience caused. Your comments have been noted and will be shared with the relevant teams as we continue working to improve both our service and customer experience.
Kind Regards
GO Outdoors Customer Care
Excellent service to be recommended!
17 August 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Total beginner in buying stuff for my…
Total beginner in buying stuff for my first big hike. Alan had incredible sock knowledge and stopped what he was doing to share that with me. Susan also stopped what she was doing, spent a lot of time going through jackets with me and Ciaran was pleasant on the tills. Great experience, would go back/recommend.
17 August 2026
Unprompted review
Reply from GO Outdoors - Clydebank
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Good customer service this morning when…
Good customer service this morning when purchasing a Berghaus jacket from your store .
I was assisted by Susie .
Many thanks,
Maureen Galloway.
17 August 2026
Unprompted review
Reply from GO Outdoors - Clydebank
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
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