I visited this store on 17/10/2026 to buy my son a pair of walking boots. Once he selected the ones for him I asked Karen to help check if there was any backstock. Karen not only came out with... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service by Ross finding another branch will have said waterproofs. Ali's first time on till & we are very happy customers. Keep up the good work guys⁸
Company replied
Fantastic Customer service from Cammy and Queen at the Coatbridge store. Extremely helpful, authentic and a nice friendly interaction. Was in to buy my son some camping and outdoor clothing for his Do... See more
Company replied
My family and I had a great experience. We are novices when it comes to outdoor stuff but the staff were absolutely fantastic. Grace pointed out where to go to get different items, Cara helped us to g... See more
Company replied
Company details
About GO Outdoors - Coatbridge
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Locks Street, ML5 3RT, Coatbridge, United Kingdom
- 01236 803471
4.8
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Karen helped me find the right pair of…
Karen helped me find the right pair of hiking boots. Very helpful and knowledgable.
31 August 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I was looking for a specific jacket…
I was looking for a specific jacket which my local Coatbridge store didn’t have in my size. Staff showed me a different size and explained the features and my options. They were very helpful and I ordered it on line. It arrived within 2 days and everything was satisfactory.
18 August 2026
Reply from GO Outdoors - Coatbridge
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
NEW WALKING BOOTS
Faith gave us great service for purchase of some new walking boots.
Excellent customer service throughout despite being really busy.
29 August 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Had a fabulous experience at go…
Had a fabulous experience at go outdoors Coatbridge today
We were served by Faith, who helped us find walking boots, when we felt they weren’t comfy she recommended several pairs based on our specific requests and helped us find the perfect pair - fantastic service! She could not have been more helpful
29 August 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Good range of outdoor clothing
Good range of outdoor clothing. Staff and service was good.
14 August 2026
Reply from GO Outdoors - Coatbridge
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Never received parcel
Never received parcel
Parcel never arrived at the shop
No reply to emails
18 August 2026
Reply from GO Outdoors - Coatbridge
Thank you for your review. I am very sorry to hear about your experience and appreciate how disappointing this must have been.
Having reviewed your order, I can confirm that the parcel was unfortunately deemed lost in transit and a full refund has now been processed. We also sent an email to confirm the refund for your records.
We understand the frustration caused by not receiving your parcel and not getting the response you expected to your emails. We are reviewing this internally to improve our communication and processes to help prevent similar situations in the future.
Please accept our sincere apologies for the inconvenience caused.
Kind Regards
GO Outdoors Customer Care
Visited Go Outdoors at Coatbridge today…
Visited Go Outdoors at Coatbridge today and was looked after very well by a very helpful assistant (Cammy) thanks for your help.
25 August 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Good customer service easy to find what…
Good customer service easy to find what I was looking for
17 August 2026
Reply from GO Outdoors - Coatbridge
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Really bad experience with Go Outdoors
Really bad experience with Go Outdoors. I purchased a pair of rab trousers & tryed to return in store. The laddie on the Checkout didn’t know how to return stuff & 10
Days later I am still no further forword with go out doors. I’ve sent 10 emails & had no reply. Tried to call helpline with no response. I will never shop there again.
8 August 2026
Reply from GO Outdoors - Coatbridge
Thank you for taking the time to leave a review. We are sorry to hear about your experience with your in-store return, the delay in receiving your refund, and the difficulties you encountered when trying to contact our Customer Care team.
Having reviewed your correspondence, I can see that you received our automated email response. This advises that, if further assistance is required, a reply should be sent to the automated message so that the query can be passed to an advisor. As we did not receive a response, your enquiry was unfortunately not progressed further. We apologise for any confusion this may have caused.
We can confirm that your refund has now been processed. Unfortunately, there was a delay due to a system issue, for which we sincerely apologise. You will receive email confirmation of the refund, and the funds should appear in your account within 3-5 working days, depending on your bank's processing times.
We appreciate your feedback and are sorry that the service you received did not meet expectations. We hope to have the opportunity to assist you again in the future and provide a much improved experience.
Kind Regards
GO Outdoors Customer Care.
Karen in footwear was great
Karen went out of her way to help my son with his new boots & gave him loads of helpful advice.
23 August 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Was in store yesterday to buy walking…
Was in store yesterday to buy walking boots. Had the pleasure of speaking to Karen, who was really nice and informative. Thanks for your time Karen.
22 August 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Huge thanks to Karen
Huge thanks to Karen - always a breath of fresh air when someone make such an effort to support your needs. Seriously helpful - thank you!
22 August 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Karen at the Coatbridge store was very…
Karen at the Coatbridge store was very helpful when i was looking for new walking boots. Her knowledge about the many products and how best to care for them was second to none.
22 August 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Karen was very helpful and patient with…
Karen was very helpful and patient with me choosing walking boots.
22 August 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
The employee Karen went above and…
The employee Karen went above and beyond to ensure that I had the right boots for me. Great customer service
22 August 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Karen was very helpful and…
Karen was very helpful and knowledgeable. My wife tried several pairs of walking boots before getting a great fitting pair. It was never too much trouble for Karen to keep bringing alternatives. Very pleasant
21 August 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Coatbridge
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
New hiking boots for teen boys
Needed to buy new hiking boots for my two sons. We had already looked online at what options were available in store and were keen to try them on and get some proper fitting advice. The Coatbridge store had a great choice of boots and sizes. Staff member Karen provided excellent customer service giving great advice and ensuring that both boys had the correct fit and were comfortable in their new boots. Thank you so much Karen for your assistance. Thank you also to Emma for her assistance at the check out! Great experience in the Coatbridge store as always.
21 August 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Absolutely excellent service /customer …
Absolutely excellent service /customer care by Ross today - great help with everything we needed and so knowledgeable
Thank you Ross
Monica and Jim
21 August 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Went in not knowing what boots to buy…
Went in not knowing what boots to buy for dog walking & came out sorted & happy all thanks to Karen. Her help & knowledge was brilliant & she was so friendly & lovely too.
21 August 2026
Unprompted review
Reply from GO Outdoors - Coatbridge
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.