Today I went to Go Outdoors at Doncaster knowing I would struggle to find the perfect footwear as I have big issues in what I need and can wear for work. I was served by Jess .P who was fantastic. Ver... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went for some replacement Merrell hiking shoes, will only buy Merrell as they have the arch support built in, not a lot to choose from and didn’t have my size in one of the pairs I wanted to try, but... See more
Company replied
After purchasing the wrong sized jacket for a present, the Go Outdoor staff, especially Fay sorted out and exchanged the jacket for the correct size. All the staff were very helpful and supportive an... See more
Company replied
Went in yesterday due to an issue with the wrong item packaged from the factory. The staff were not only very friendly and helpful with outstanding knowledge of camping, the staff of the checkout, Mic... See more
Company replied
Company details
- #61 of 80 best companies in Camping Shop
- #62 of 120 best companies in Activewear shop
- #69 of 92 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #7 of 7 best companies in Horse-Riding Service
- #22 of 37 best companies in Running Shop
About GO Outdoors - Doncaster
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Littleworth Lane, Old Rossington, DN11 0HJ, Doncaster, United Kingdom
- 01302 436434
4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Visited my local GO Outdoors looking…
Visited my local GO Outdoors looking for lightweight narrow fitting walking shoes had a browse then asked for help. Charlotte in the footwear department could not have been more helpful, knowledgeable on what was on offer and bringing out different sizes to try on. Very successful made the purchase. Thank you for all your help.
On to the checkout where Fay was polite courteous and engaging .
All round good experience
21 May 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Ripped me off …
I bought a pint of maggots should have been £3.60 I looked at my receipt and have been charged £14 for two lots of 1.4kg of dendra. Absolutely disgusting.
5 June 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Fast and easy to be served
Fast and easy to be served you can find what your looking for easy just need more choice of west lake parts for the fishing box and can you get the stands separately
5 June 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Called in only
Called in only, to check out tent boxes but with sun shining couldn’t resist checking all tents. Then bought some waterproof jackets. Price and quality excellent.
5 June 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Doncaster
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Arti was AMAZING!!
Arti was AMAZING!!! Please give her a pay raise! She was so helpful, she went above and beyond to help me; I’m new to hiking. She gave me great advice on footwear & clothing!
3 June 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Doncaster
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Faith was so very helpful and patient…
Faith was so very helpful and patient helping my son find the best boots for his DofE expedition, giving expert and knowledgeable advice for the best fit.
31 May 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
I had a problem with some tent poles
I had a problem with some tent poles. Chris from Doncaster branch replaced the poles no questions asked. Absolute gentleman. Don't get this type of service from many places these days
30 May 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Michael fixed our tent pole after we…
Michael fixed our tent pole after we had bought the replacement part. He showed me what to do if it happened again and was a great help. Superb assistance
29 May 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Mick and paige were very helpful today…
Mick and paige were very helpful today with sorting out a replacement tent pole for my brocken one. They went above normal service inorder to help me out
28 May 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Called at Doncaster branch to buy…
Called at Doncaster branch to buy walking shoes plus other items .
My wife chose two pairs after a member of staff scanned the display tickets only one pair was available priced at £95 .
tried them on happy with the fit
At the checkout with other items queried the final price only to be told shoes were £135 After two members of staff checked and said display price was £95 one staff said system price was correct. no other explanation given at checkout said take it or leave it. This service is not acceptable and could have been dealt with in a much friendlier and more professional way.
28 May 2026
Unprompted review
Reply from GO Outdoors - Doncaster
We are very sorry to hear about the pricing confusion you encountered in our Doncaster store and the way this was handled at the checkout.
We understand how frustrating it must have been to be advised of a lower price on the display, only to be told a higher price at the till after you had already chosen and tried on the item.
While pricing discrepancies can occasionally occur, we completely agree that this should have been clearly explained and resolved in a far more helpful and professional manner. The way this situation was communicated to you does not reflect the level of service we expect our colleagues to provide.
We have contacted you via Trust Pilot for more information so that this can be looked into further. We look forward to hearing from you.
Kind regards
Go Outdoors Customer Care Team
Helpful at the checkout
Helpful at the checkout. Noticed i was buying 2 pairs of shoes with different sizes. I was able to change sizes before paying.
Another member of staff was very helpful in selecting shoes to try on.
24 May 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Paige was helpful
Paige was helpful, calm and professional, she made an effort to find what I needed and made it an easy shopping experience.
26 May 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great customer service given by Paige.
Great customer service given by Paige.
Had to return a faulty table & she went above & beyond with her customer service
25 May 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Really well set out and very friendly…
Really well set out and very friendly staff Charlotte had yhe patience to allow us to register as a member so the discount could apply to our purchase. Very grateful for that
25 May 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Michael was fabulous
Michael was fabulous. Could not have been more helpful. On a busy day he was present, calm and was great helping me find what I was looking for.
Also need to add - the perfect pitch was wonderful! Scrummy cakes and lovely energy.
24 May 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Mick was really helpful in giving us…
Mick was really helpful in giving us expert knowledge about tents and the availability of particular makes and Jess was extremely helpful in helping us get the best deal. Great customer service, highly recommended
19 May 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Doncaster store always 5 stars.
Doncaster store always 5 stars and yesterday was no exception. I needed to investigate whether the DoE service was still available as it was some years since using it for a grandson. Colin was busy sorting shelves when I managed to explain my query. Nothing was too much trouble for him. He was very knowledgeable about the DoE and gave me very comprehensive information to send to family to help them make equipment decisions. Colin was able to explain clearly and was patient in taking time update my Go Outdoors members discount card. The Doncaster branch staff are always cheerful, patient and knowledgeable about the products and Colin typified that.
23 May 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Very helpful and friendly staff
Very helpful and friendly staff. Made the experience very nice
15 May 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.