Of 4 items showing as in stock on website, only 1 was actually in stock. ....but there were other more expensive options. Then got overcharged by £6 at checkout. Queried price and a hurried check... See more
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See what reviewers are saying
We visited GO Outdoors Exeter today and received absolutely fantastic service from Sam. Sam was incredibly helpful, knowledgeable and patient, taking the time to explain everything clearly and an... See more
Company replied
Staff at Exeter super helpful even when the store was extremely busy! Store had everything we needed for our camping trip. Great quality and competitively priced, some even on sale. Also worth taking... See more
Company replied
Great customer service in the shoe department. I was served by Lewis who was very patient, helpful and professional. I tried on loads of different styles and sizes before finding the perfect pair. I r... See more
Company replied
Company details
- #59 of 80 best companies in Camping Shop
- #62 of 122 best companies in Activewear shop
- #69 of 93 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #7 of 7 best companies in Horse-Riding Service
- #23 of 39 best companies in Running Shop
About GO Outdoors - Exeter
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Stone Lane Retail Park CL Marsh Barton Road, EX2 8LH, Exeter, United Kingdom
- 01392 531855
4.8
Excellent
4k reviews
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Great service & experience
Popped into the Exeter store to look at an e-bike. Josh was amazing, so knowledgeable, helpful & friendly. He is great credit to the store.
Alex was also very really helpful.
Briefly met the manager to give positive feedback & he clearly values his staff which also left a great impression.
A great experience, can really recommend.
Thank you so much
Tina
30 May 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Good service
Having spent over £400 in the Taunton store and the D of E discount not being applied properly we went into Exeter store. Cody and Harry were brilliant in sorting it out to refund us the discount owed.
28 May 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
James was amazing!!
James was amazing!!! He was very helpful and showed us everything I need for my DofE. I would 100% recommend going to go outdoors to find your equipment!
28 May 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Teaching problems with new bike
I went into Exeter store after having new bike issues.
Met Alix who is doing a bike apprenticeship. He was absolutely fabulous! He couldn’t do enough to help me out. He was very efficient and knowledgable and made the whole experience a breath of fresh air. This chap is a credit to go-outdoors and I am one very happy customer.
28 May 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
The young gentleman that served us was…
The young gentleman that served us was extremely helpful, even changed a item we selected which was damaged and we had not noticed so well done him
27 May 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Great Shop
Service in the shop in Exeter was excellent. Prices are good and a great selection of fishing gear. Thank you
13 May 2026
Reply from GO Outdoors - Exeter
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
The sales assistant was excellent
The sales assistant was excellent. We needed a refund on a purchase we were collecting and then a repurchase of the same shoes as when we ordered them the Go Outdoors card wasn’t accepted. Apparently due to there not being an email address attached to it. This was rectified by the sales assistant.
11 May 2026
Reply from GO Outdoors - Exeter
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service.
Ordered online the wrong item was delivered. This item was worth far more than the item I ordered.
I attended the nearest store to exchange the item. This exchange was conducted with excellent service and I left with the item I had originally ordered with a discount. Thank you
16 May 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
I was trying to find walking boots and…
I was trying to find walking boots and Harry was incredibly helpful as well as being endlessly patient!
15 May 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Alix was super helpful assisting me in…
Alix was super helpful assisting me in the purchase of a replacement gas bottle and regulator.
The Exeter store is always a pleasure to visit.
11 May 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Trying to find some new approach shoes…
Trying to find some new approach shoes Lewis was incredibly helpful and knowledgeable about all the different fittings of the different brands, rigidity of soles etc and most suitable ones for the job. Helped take our stuff to the tills. Fantastic experience and really appreciated Lewis’s helpful but non invasive manner, well done
10 May 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Lewis was very helpful with helping my…
Lewis was very helpful with helping my daughter get her Duke of Edinburgh kit.
10 May 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Exeter
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Fast efficient service and very happy…
Fast efficient service and very happy with my goods.
1 May 2026
Reply from GO Outdoors - Exeter
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Paul was very nice
3 May 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Would highly recommend a visit.
The store is so easy to navigate and finding the item I required was a simple process. Staff were very helpful and the price range is amazing. My entire experience was positive.
13 April 2026
Reply from GO Outdoors - Exeter
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I visited Exeter Go Outdoors on Sunday…
I visited Exeter Go Outdoors on Sunday to buy trekking gear for my upcoming Mont Blanc hike. Igor was extremely helpful and knowledgeable. Nothing was too much trouble. I left feeling confident that I have all the necessary equipment and am prepared for the hike. Thanks, Igor - excellent service!
26 April 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Sofiia was very helpful
Sofiia was very helpful, polite and well informed about the product I was buying
28 April 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Igor of the Exeter store provided…
Igor of the Exeter store provided outstanding customer service and knowledge of the local fishing area. Highly recommend
25 April 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Good Customer Service
I ordered a barbecue online which arrived damaged, so returned it to my nearest Go Outdoors, for an exchange. Staff were pleasant, helpful and efficient in dealing with my complaint and replacing the damaged item. Only four stars for Go Outdoors online, as the package should have been better wrapped to prevent damage in transit and possibly marked as "fragile" - the store visit might not have been needed.
21 April 2026
Reply from GO Outdoors - Exeter
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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