Of 4 items showing as in stock on website, only 1 was actually in stock. ....but there were other more expensive options. Then got overcharged by £6 at checkout. Queried price and a hurried check... See more
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See what reviewers are saying
We visited GO Outdoors Exeter today and received absolutely fantastic service from Sam. Sam was incredibly helpful, knowledgeable and patient, taking the time to explain everything clearly and an... See more
Company replied
Staff at Exeter super helpful even when the store was extremely busy! Store had everything we needed for our camping trip. Great quality and competitively priced, some even on sale. Also worth taking... See more
Company replied
Great customer service in the shoe department. I was served by Lewis who was very patient, helpful and professional. I tried on loads of different styles and sizes before finding the perfect pair. I r... See more
Company replied
Company details
- #59 of 80 best companies in Camping Shop
- #62 of 122 best companies in Activewear shop
- #70 of 94 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #7 of 7 best companies in Horse-Riding Service
- #23 of 39 best companies in Running Shop
About GO Outdoors - Exeter
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Stone Lane Retail Park CL Marsh Barton Road, EX2 8LH, Exeter, United Kingdom
- 01392 531855
4.8
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Fishing advice
Paul in the fishing section of the Exeter site is a true gentleman. Spent time with me picking up a set up. Gave honest advice as to what I should and shouldn't buy. His knowledge and love for what he does was clear to see. Thank you Paul. Exeter is lucky to have you!
20 April 2026
Unprompted review
Reply from GO Outdoors - Exeter
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Where is my order
Where is my order. Still haven’t received any information as to when it is in store, ready for collection. That’s after mail informing certain items ordered are no longer available.
Basically lack of customer information.
13 April 2026
Reply from GO Outdoors - Exeter
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great deals on exactly what I wanted…
Great deals on exactly what I wanted with a choice of options for all items I was after.
3 April 2026
Reply from GO Outdoors - Exeter
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Purchase of walking shoes and snow boots
Sam T from the Exeter branch was very helpful and ensured I got a ‘price match’ and also helped me when picking my shoes and boots
Good service at the till as well as issues with my membership card were resolved thank you
19 December 2025
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Paul was very helpful and very nice…
Paul was very helpful and very nice with our questions about carp fishing
13 April 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Fishing equipment
Went to Go outdoors as my son would like to get into fishing, we have no clue when it comes to this hobby. We were met with Paul from the Exeter branch who was extremely helpful pointing out the best rod to buy and keeping the cost down, he pointed out a rod that was actually cheaper than the one I had originally picked up. Really impressed with Paul's knowledge and helpfulness we will be going back.
13 April 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Father and son fishing gear
Myself and son went in today 12/4/26 to get a few bits to update his fishing gear. We was greeted by a lovely gentleman called Paul, who was very knowledgeable on fishing equipment and guided us in the right direction. We ended up buying two new carp rods and two reels plus a few little bits and pieces. One very happy son
12 April 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Robbie was very helpful with both the…
Robbie was very helpful with both the purchase and installation of my roof tent. Had great people skills and knowledge.
10 April 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Go outdoors Exeter. Iain
We went to Go outdoors Exeter and were looking for a new back pack and a few other items. Iain was very helpful and informative.
11 April 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Brilliant service and assistance
28 March 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Helmet is great
Helmet is great, great fit and turned up at store on time. Although I still have not received my membership card or have a number.
I also never received a notification that the helmet was in store.
28 March 2026
Reply from GO Outdoors - Exeter
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Sofiia is amazing
Sofiia is amazing. Very helpful and knowledgeable. Helped me to get the right coat for my next adventure. Thank you.
8 April 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Exeter
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Walking shoes purchase
I was looking for some walking shoes and one of your staff members called Lewis asked me if I needed any help which I did. He advised on the different shoes and how waterproof they were. He was very polite and helpful and fetched me at least three pairs to try on. He couldn’t have been more helpful and it was just generally a very easy shopping experience.
15 March 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Fishing Visit
We visited with our 9year old son. Who is obsessed with fishing. Paul, was the expert who served us and was so happy, helpful and delivered great customer service. So much so, we wandered round the shop after paying for the first lot of shopping and purchased more items. Well done Paul!
6 April 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
I visited the store today looking for a Ridgemonkey Connect
I visited the store today looking for a RidgeMonkey compact toastie maker. Paul (in the fishing section) served me with excellent advice and friendly customer service allowing me to remove the product from the box to look at and compare to other similar products in stock. How customers should be treated!
6 April 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
I’m very new to fishing and the bloke…
I’m very new to fishing and the bloke behind the called paul till noticed I chose a mistake with the things I had picked and and politely pointed it out and helped me with what to choose
6 April 2026
Unprompted review
Reply from GO Outdoors - Exeter
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Exeter
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Exeter
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Paul was very knowledgeable and so…
Paul was very knowledgeable and so helpful to my son when we visited to buy fishing rods and equipment today. Thank you !!
3 April 2026
Unprompted review
Reply from GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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