After calling the store to check stock, Evan very kindly offered to put a tent and the extras by for us. Decided to head over before closing this evening to collect asap. Served by Evan and Kia t... See more
Company replied
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See what reviewers are saying
Visited the Gloucester store for some sandals for my partner. We waited a while but then a young man came along asked him for a size 11 in the pair my partner had chosen he kindly got them, gave us th... See more
Company replied
I popped into the Gloucester store and received outstanding service from Andrea right from the start. I was worried about doing a like-for-like exchange without a receipt, expecting it to be a bit o... See more
Company replied
Had exactly what I went for, but I really dislike the pricing structure: a 33% saving if I signed up as a ‘member’. First time in GoOutdoors for ten years and this is the reason! I could have saved... See more
Company replied
Company details
- #61 of 80 best companies in Camping Shop
- #61 of 120 best companies in Activewear shop
- #69 of 92 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #7 of 7 best companies in Horse-Riding Service
- #22 of 37 best companies in Running Shop
About GO Outdoors - Gloucester
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
98 - 108 Barton Street, GL1 4DZ, Gloucester, United Kingdom
- 01452 229827
4.8
Excellent
2k reviews
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In need of new wellies
I desperately needed new wellies as mine gave up the ghost on Christmas Eve. Found a nice selection here and got myself a new pair, along with new walking socks and a pair of gloves!! Staff are so friendly and helpful, particularly Kia on the till whose cheerful conversation made our day. 😊
27 December 2025
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
New boots!
Freddie and Sean were really helpful and I was able to get a new pair of walking boots with great support
22 December 2025
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Alex was fantastic very knowledgeable…
Alex was fantastic very knowledgeable and helped us with ease and care! Very kind member of staff !!!
Will be returning based on his customer service !
21 December 2025
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
just what we needed
We had some brilliant customer service at the Gloucester store. Freddie helped my partner pick out a pair of hiking boots which were a perfect fit and had all the features we needed. Helpful service from Kia as well. Thank you!
6 December 2025
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Helpful
Helpful, polite & friendly customer service. First class workmanship on a bike build. Thank you to Tim
19 December 2025
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service where Jack…
Excellent customer service where Jack went the extra mile to ensure our shopping experience was 1st class.
This with excellent value for money with quality products
19 December 2025
Unprompted review
Reply from GO Outdoors - Gloucester
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Great products great service
Very helpful assistance provided by Kia…. Great attitude…. Great customer service
13 December 2025
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
George was very helpful and informative…
George was very helpful and informative with selecting a pair of trail running shoes and suggesting goretex and other options as well as the ones I had already researched.
6 December 2025
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Just a short trip in to get a new gym…
Just a short trip in to get a new gym bag, towel and water bottle and I was not disappointed. They had everything I needed, with a wide choice. KIM was very helpful.
4 December 2025
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent!!! Brilliant staff :)
Excellent - came in for a pair of walking boots, but we had an issue with being unable to find both shoes of the pair. Want to give a shoutout to staff member Kadi who did not give up and searched everywhere for the matching shoe until she found it, saving us a lot of hassle. Brilliant customer service and very friendly staff!
4 December 2025
Unprompted review
Reply from GO Outdoors - Gloucester
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Matt B and Tim were amazing…
I went in to get my husband the fishing stuff he asked for and I didn’t have a clue what I was looking for. Matt B and Tim come over and helped me. Honestly I could not rate them enough. They were absolutely amazing and such lovely people. They went above and beyond to help me. They made me smile and I left feeling very happy that such lovely people are still in this world. Go outdoors, you have 2 amazing staff members and should be proud!!!
28 November 2025
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Always a pleasure in go outdoors
Always a pleasure in go outdoors, best prices around and KIA who served me was excellent made my experiences very easy and enjoyable.
29 November 2025
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Alex has been brilliant everytime I've…
Alex has been brilliant everytime I've needed help with my bike. Thank you.
29 November 2025
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Alex helped us today with a bike for…
Alex helped us today with a bike for our son. Super helpful and friendly and let our son try lots of different styles.
29 November 2025
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Bought a bike for Christmas present
Bought a bike for Christmas present. Seen the perfect one. And spoke to a lovely man named Tim.
So very greatful for his help and advise
26 November 2025
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Nothing too much trouble - very helpful staff (Especially Freddie)
I needed a warm long coat and some warm boots ready for a trip to Germany (where it’s currently getting VERY cold). Found a fabulously warm North Ridge coat that will do just the job.
I had seen some snow boots online but when I went in store initially they couldn’t be found. However, Freddie then hunted me out in the store as he had found them hidden under another pile of items in the storeroom. He was so helpful ensuring that I had a comfortable size and that I was happy - absolutely no pressure at all and nothing was too much trouble … Thank you Freddie.
23 November 2025
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
We went twice looking at Berghaus…
We went twice looking at Berghaus waterproof jackets. kadi was very patient and helpful on both occasions. Good advice and great Black Friday prices
15 November 2025
Unprompted review
Reply from GO Outdoors - Gloucester
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Fantastic service and quick response
Fantastic service and quick response, really nice staff and really helpful!
Staff : Alex
22 November 2025
Unprompted review
Reply from GO Outdoors - Gloucester
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Gloucester
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Gloucester
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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