I visited Go Outdoors to replace my worn out walking boots. I was assisted by Denise who was extremely helpful and made sure the boots I selected were a perfect fit. Matt on checkout ensured the whol... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
went into GoOutdoors in Ipswich to get some trainers and achieved! totally excellent service by Celeste in Footwear and Nicole on the tills! thank you so much for such an enjoyable shop! ☺️😊
Company replied
Dani was incredibly patient with me. I was looking to replace a specific kind of pair of trainers which Dani immediately identifies as trail running shoes and helped me to work out the best fit and st... See more
Company replied
Great advice and service from Denise and Jackie at the Ipswich store. Denise was very knowledgeable about the walking boots suitable for me. Jackie was helpful and suggested I join the membership club... See more
Company replied
Company details
About GO Outdoors - Ipswich
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Anglian Retail Park, IP1 5QP, Ipswich, United Kingdom
- 01473 794506
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was looking for a comfortable pair of…
I was looking for a comfortable pair of walking shoes and I was fortunate to be served by Denise who was so helpful in advising me which ones to choose as I have an arthritic toe joint, she was very knowledgeable about the various choices.
11 May 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Quality customer service from Isabelle.
I received excellent service from Isabelle. She explained clearly the pros and cons of the walking boots I was looking at while letting me decide the best pair for my needs. She was attentive, polite and helpful. Very happy.
8 May 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
The price and collection were perfect
The price and collection were perfect
I could find all things I needed
13 April 2026
Reply from GO Outdoors - Ipswich
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Very helpful and well informed team
Very helpful and well informed team. Particular thanks to Dani and Matt
1 May 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Celeste was incredibly helpful today…
Celeste was incredibly helpful today with choosing new walking boots. Very knowledgeable, professional and patient.
Really appreciated Celeste’s help…..an asset to your store.
2 May 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
It’s a big bright store
It’s a big bright store. Well spaced out with clearly marked sections.
Staff are generally chatty and helpful with anything you ask about. Otherwise they leave you to browse.
30 April 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Poor build quality by store staff - SHOCKING
TBH i was not impressed with the build of my new bike i collect last Thursday (23/04/2026) I had to go over and check everything to the point I should have just built it myself. For a bike thats supposed to have been built ready to ride....it would have been a death trap, and potential damage to the bike. To list some of things I found, both bolts loose on front brake caliper, the caliper was moving freely. Dropper post poorly fitted, far too much cable allowed for. Storage frame bolts loose, on the verge of falling out had I done any riding. On a £2200 bike I was not impressed, would I take it back for 6 week safety check......i dont think so. When working on any bike they should have their work checked and double checked as it could have caused an accident or damaged the bike.
23 April 2026
Reply from GO Outdoors - Ipswich
We appreciate you taking the time to leave your review about your recent bike purchase.
It is upsetting to know that you feel that your bike was not correctly or safely built by one of our stores. All feedback that we receive is important to us and this will be reported back to the relevant teams to ensure that the correct bike building processes are being followed to the correct safety standards.
We have contacted you via email to get further information, to enable us to escalate this correctly, please check your inbox for our email shortly.
Kind regards
Go Outdoors Customer Care Team.
Struggling with a health condition but…
Struggling with a health condition but still wanting be active, I found it really hard to find comfortable walking shoes. Having been unsuccessful on line, decided to seek help in store. Staff were amazing & very knowledgeable. Made such a difference. So helpful. Big shout out to Dani & Matt especially.
30 April 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Excellent service today
Excellent service today, Denise was extremely helpful, she gave me really useful information about the products which allowed me to make informed purchases. Matt on the till was helpful to sort a query about the members card. Totally a great experience! Thank you!
27 April 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Great Boots !
Needed a new pair of two season walking boots and was helped out by Denise and Matt at the Ipswich Whitehouse estate store, both very knowledgeable and helpful, tried several different pairs they suggested and came away with a great pair of boots at a great price - Thank you Denise and thank you Matt 👍🏻
27 April 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Polite and helpful service from Celeste…
Polite and helpful service from Celeste and Eve.
Good price for products purchased.
19 April 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Go Outdoors Ipswich
Served by Denise and Laura who could not be more helpful. Lots of choice so advice and recommendations proved very useful. Would certainly recommend this store.
20 April 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Denise was extremely helpful and…
Denise was extremely helpful and knowledgeable. Her patience and demeanour made the whole buying experience enjoyable.
16 April 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very helpful today on my choice of…walking shoes
Very helpful today on my choice of walking shoes Max was great and so was sookie
17 April 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Matt at the till was so lovely today
Matt at the till was so lovely today. I had trouble finding my membership card and he kept assuring me to take my time to find it. He tried to help… and eventually he found me on the system. He was very patient and really helpful.
11 December 2025
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Denise was very helpful and patient
Denise was very helpful and patient. I got the right trainers in the end!
Thank you 😊
13 April 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Staff were helpful
Staff were friendly, helpful and knowledgeable. Thanks to Matt on the till for advising on the bundle discount and processing this for me.
11 April 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Lovely Denise
Denise assisted us with footwear, she was very attentive and very kind, discussing walking and nature with my young daughter whilst supporting her to try on boots. She held a lot of knowledge regarding which footwear was best for which activity. Nothing was too much trouble. I really enjoyed talking to her too.
9 April 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Ipswich
Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
World Class Service
I went in for a puncture repair kit and was helped by Bill. He was so patient, kind and knowledgeable - a hat trick! He helped me find the right product and even waited while I consulted with my other half on the phone. He also didn't push me to buy unnecessary products and made sure I had the correct one. Thank you Bill, you shining star!
26 March 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.