Clicked and collected got home and theyd left the paint bomb security tag still on the school coat so had to do an hour round trip to our nearest go outdoors to get it removed with no apology what so... See more
Company replied
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See what reviewers are saying
Lovely Denise helped me out with a pair of waterproof walking shoes for a trip to Norway and she took time to make a fuss over our dog ,then found some socks for us . Matt served us very politely ex... See more
Company replied
Denise and Bell were very helpful and patient today whilst we tried on lots of walking boots. They gave us good advice and we left happy customers.
Company replied
Rory was extremely helpful when buying walking boots for my husband and myself. He was happy to fetch several sizes/styles and gave us advice on the different makes. We came away happy with our our pu... See more
Company replied
Company details
- #61 of 80 best companies in Camping Shop
- #61 of 120 best companies in Activewear shop
- #69 of 92 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #7 of 7 best companies in Horse-Riding Service
- #22 of 37 best companies in Running Shop
About GO Outdoors - Ipswich
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Anglian Retail Park, IP1 5QP, Ipswich, United Kingdom
- 01473 794506
4.8
Excellent
2k reviews
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Dani , Denise , merrel shoes
Dani , Denise were so friendly in my quest for new shoes made my shopping nightmares a happy experience thank u so much
19 February 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Very friendly staff and good range of brands
Both Matt and Aisha were very friendly and helpful. Nice shop, we bought just what we went in for, decent walking boots!
14 February 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Denise and Roxie helped massively with…
Denise and Roxie helped massively with getting me my walking boots. Much appreciated.
16 February 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Matt is excellent- he has served us…
Matt is excellent- he has served us before - super helpful and an asset to your store.
14 February 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Thank you Emma and Matt
Emma was very helpful when I was finding some new trail running shoes and Matt was lovely to talk to at check out
14 February 2026
Unprompted review
Reply from GO Outdoors - Ipswich
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Excellent help with walking shoes.
Excellent help with walking shoes.
Fantastic knowledge by Dani who knew the best shoes to try for my very wide feet.
13 February 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Excellent product knowledge
I asked for help to choose the best walking boots and Emma was Brilliant. What she had was product knowledge which really impressed me as I have only received such service abroad where staff are properly trained!
I think it was Jackie on the till who was very personable and helpful. Well done to the both of you.
11 February 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Helpful and friendly
D went out of her way in helping to in find me a jacket, in fact I bought two and although one was very low in price I am very pleased with both. M kindly helped us register for a loyalty card. Thank you
2 February 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Ayesha was helpful
11 February 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
ski gear purchase very poor experience
purchased large amount of ski gear .
struggled to get any advice from instore staff and eventually got what I thought as a experienced skier poor advice. the expereince was made even more frustrating securiy ink tag wa left on. luckily I noticed very diapoinnting experience and uneccessary trip to get tag removed . staff were disinterested when when I pointed out how annoying this was
16 December 2025
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Helpful staff
Helpful staff
Jackie was very helpful when trying to get the Puffa I wanted available to try and buy!
4 February 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service as always
Staff are friendly and knowledgeable and always happy to help. Great advice with my purchase today, thank you! As always it's a pleasure to shop at the Ipswich store!
8 February 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Lovely place. Friendly people. Great membership prices
Was helped out by a very friendly and knowledgeable Ash today in the boot section.
He was very experienced in hiking and very amicable.
Love shopping here.... Even if my bank doesn't ;)
7 February 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Excellent
Dani helped us choose some walking boots. She was excellent - very kind, patient and knowledgeable. We would recommend 👍
6 February 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Brought gas can refills 2 for £12
Brought gas can refills 2 for £12. I was served by a lovely lady Jackie (the muffin lady) She had a smile and was professional. Thank you 😁
6 February 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
I had to return my walking boots…
I had to return my walking boots as they had a fault. Dani and Matt were superb in helping me exchange them and find an alternative pair. Great service as always from this store and special thanks to Dani for her patience in finding me a pair of great alternative boots.
5 February 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Good old fashioned customer service!
Good old fashioned customer service. I was buying some walking boots and a very helpful assistant called Denise talked me through my options.
It was lovely that i could take my dog in the store.
4 February 2026
Unprompted review
Reply from GO Outdoors - Ipswich
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Great Customer Service
We received great customer service in the Ipswich store from both of the staff members who helped us. These were Denise and Nicole who were excellent with great customer focus. This inturn made our purchases much easier than might have been. Thank you to both.
3 February 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Waterproof Coats
Denise was so helpful when I was overwhelmed with the options available for waterproof coats. I came away with a lovely gortex coat, boots and new walking trousers!!! Also Dani on the till was extremely helpful. A very nice morning spent in the store!
8 January 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Ipswich
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
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