GO Outdoors - Pudsey Reviews 

2,502
TrustScore 4.5 out of 5

4.7

New Street, Bradford Road, LS28 5AG Pudsey, GB


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Rated 5 out of 5 stars

Went into GO Outdoors Pudsey this afternoon looking for some new walking/hiking boots and Tony was really helpful. He was friendly, chatty and clearly knew his stuff, giving me some great advice on... See more

Company replied

Rated 3 out of 5 stars

The delivery by EVRI was not very good. It took 8 days and 3 trips to the store. When the parcel was delivered to the store, I went to pick it up only to find the EVRI driver had taken it away again,... See more

Company replied

Rated 5 out of 5 stars

Popped into Go Outdoors on Thursday night with a friend to get her some new walking boots. We were struggling to find a pair that fit but got some absolutely fantastic help from Kev who was so knowled... See more

Company replied

Rated 5 out of 5 stars

Tom helped me today, showing me a deal on tents and camping accessories. He saw the stuff I was looking at and insisted on coming over and telling me about a deal that ended up saving me £50. He showe... See more

Company replied


Company details

  1. #60 of 79 best companies in Camping Shop
  2. #63 of 123 best companies in Activewear shop
  3. #71 of 95 best companies in Bicycle Shop
  4. #4 of 5 best companies in Climbing club
  5. #7 of 7 best companies in Horse-Riding Service
  6. #23 of 38 best companies in Running Shop

About GO Outdoors - Pudsey

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • New Street, Bradford Road, LS28 5AG, Pudsey, United Kingdom

  • 01134 684101

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

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4.7

All reviews

(2,502)

35,464 reviews in the last 12 months

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Rated 3 out of 5 stars

The delivery by EVRI was not very good

The delivery by EVRI was not very good. It took 8 days and 3 trips to the store. When the parcel was delivered to the store, I went to pick it up only to find the EVRI driver had taken it away again, apparently bac to the depot. So, I had to wait another day for re delivery

14 August 2026
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 1 out of 5 stars

Staff were unable to find order…

Staff were unable to find order in-store. Having problems with refund

13 August 2026
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Thank you for taking the time to leave a review.

I am sorry to hear that our store team were unable to locate your order and that you experienced difficulties obtaining your refund. I appreciate how frustrating this must have been.

Having reviewed your order, I can confirm that a refund has now been processed. Please allow 3-5 working days for the funds to appear on your statement, depending on your bank's processing timescales. You will also receive an email confirmation shortly confirming the refund has been issued.

Please accept our sincere apologies for the inconvenience caused and thank you for bringing this matter to our attention.

Kind Regards
GO Outdoors Customer Care

Rated 5 out of 5 stars

Great range of items at a good price

Great range of items at a good price. Very friendly staff

29 July 2026
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great staff

Spencer, Tony, Harriet and Simran were all great today. Their customer service and knowledge in their particular fields was exemplary

11 August 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We bought a tent and can honestly say…

We bought a tent and can honestly say Johns advice was invaluable.He was so helpful and helped us select the correct one for our needs. Thank you very much!

3 August 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great experience at GO Outdoors Pudsey

Went into GO Outdoors Pudsey this afternoon looking for some new walking/hiking boots and Tony was really helpful. He was friendly, chatty and clearly knew his stuff, giving me some great advice on different boots, styles and sizing.

Really good customer service and made choosing the right pair a lot easier. Thanks again, Tony!

10 August 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The staff were really helpful and…

The staff were really helpful and couldn't do enough to help me with my purchase. A very positive experience.

24 July 2026
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Mark the fishing guru was beyond…

Mark the fishing guru was beyond helpful and provided valuble insight. Not only this he was lovely! Thank you so much to him for the help and guidance. What a legend!

9 August 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic experience with Gooutdoors…

Fantastic experience with Gooutdoors cheap and chearful

31 July 2026
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Superb kit & great service use these…

Superb kit & great service use these regularly always good quality products and great staff with excellent knowledge

20 May 2026
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great experience

Great experience, very friendly staff, bought a good bike for my daughter with a nice introductory discount

27 July 2026
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Your service was very prompt and…

Your service was very prompt and courteous.

23 July 2026
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent staff, great store!

I nipped in for some last minute shopping before going camping. Spencer, Megan and Harriet were fantastic in helping me get some last minute storage and furniture. They were also insightful with a new gas stove i wanted to buy and helping me bag a bargin.

Thank you all!

5 August 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful Staff and Great Value

Tom helped me today, showing me a deal on tents and camping accessories. He saw the stuff I was looking at and insisted on coming over and telling me about a deal that ended up saving me £50. He showed me where each specific item was too, I'm very grateful for the fantastic service!

5 August 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Mark Huckle - Pudsey store

Went to the Pudsey store with my nearly 13 yr old son and was served by Mark Huckle. What an experience!! Mark was extremely helpful, very knowledgeable and very patient, he asked my son lots of questions and guided us on what type of equipment to buy for fishing. We spent a good thirty minutes with Mark who helped put the new line on the spool, lots of helpful tips and advice. Mark really did make our visit pain free and we’ll certainly be looking for him on our next visit. Mark mentioned he had been at the store for two weeks so fairly new, well we think he is a great addition to your team and you’re lucky to have him. Thank you Mark and see you again no doubt ☺️🤞🏻

3 August 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

What a fantastic service we received…

What a fantastic service we received today. I’d taken a broken tent pole in to the Pudsey store and was stood wondering which replacement might do. John (from tents) came over and said ‘give me ten minutes’ and came back with to my own pole fixed! And better still, it was free of charge! Can’t say better than that.

31 July 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service from Tony today

Excellent service from Tony today. It took me at least 45 minutes to pick a pair of size 12 shoes but he was helpful the whole time. The Pudsey Store is great.

28 July 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Visited Leeds & Wakefield Go Outdoors…

Visited Leeds & Wakefield Go Outdoors to get a roof box, both stores had no stock but advised Pudsey branch had 2 in stock. I asked if this could be reserved to collect, 30 minutes after leaving Wakefield we arrived at pudsey to get the roof box. Staff were very friendly and even asked if we would like this unboxing to get it in the car, unpacked and loaded into the car within 10 minutes and on our way home. Would highly recommend pudsey go outdoors. Prices are unbeatable!!!

25 July 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Will Behind the desk

came in to sort out my evri parcels as usual. Will behind the till was extremely helpful given how busy it was, and the fact that he was by himself.
Before serving me Will dealt with a difficult customer, although the customer was agitated he dealt with it showing the upmost patience and confidence. Props to Will.

25 July 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Popped into Go Outdoors on Thursday…

Popped into Go Outdoors on Thursday night with a friend to get her some new walking boots. We were struggling to find a pair that fit but got some absolutely fantastic help from Kev who was so knowledgeable and helpful, and with his guidance we did find a pair that worked! We also got some help from Pedro who was lovely and also really knowledgeable. Had a great experience and I'll be back soon for a new pair for myself

23 July 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

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