GO Outdoors - Pudsey Reviews 

2,515
TrustScore 4.5 out of 5

4.7

New Street, Bradford Road, LS28 5AG Pudsey, GB


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Rated 5 out of 5 stars

Went into GO Outdoors Pudsey this afternoon looking for some new walking/hiking boots and Tony was really helpful. He was friendly, chatty and clearly knew his stuff, giving me some great advice on... See more

Company replied

Rated 1 out of 5 stars

I still haven't had my order or confirmation of delivery Every other order from Go Outdoors has been delivered and perfect This time nothing

Company replied

Rated 5 out of 5 stars

Go outdoors as always been my go to place for camping equipment. Good quality merchandise and a wide range to choose from, The staff are really friendly and always there to help when you need it. 10/1... See more

Company replied

Rated 5 out of 5 stars

Popped into Go Outdoors on Thursday night with a friend to get her some new walking boots. We were struggling to find a pair that fit but got some absolutely fantastic help from Kev who was so knowled... See more

Company replied


Company details

  1. #61 of 80 best companies in Camping Shop
  2. #63 of 122 best companies in Activewear shop
  3. #68 of 92 best companies in Bicycle Shop
  4. #4 of 5 best companies in Climbing club
  5. #7 of 7 best companies in Horse-Riding Service
  6. #22 of 37 best companies in Running Shop

About GO Outdoors - Pudsey

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • New Street, Bradford Road, LS28 5AG, Pudsey, United Kingdom

  • 01134 684101

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

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4.7

All reviews

(2,515)

35,808 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My wife and I were shopping for city…

My wife and I were shopping for city walking shoes. Stewart in the shoe department was brilliant, knowledgeable, helpful and friendly. What great service. Needless to say but we left with 2 pairs of shoes. Thank you Stewart and Go Outdoors 👍🏻

7 June 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

really friendly staff here

really friendly staff here - spencer was really helpful and knew the answer to all of our endless enquiries!

just some good effort and a polite attitude like his goes really far and makes you have a better overall experience

4 June 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Simran was fast and efficient

Simran was fast and efficient when helping me make my purchase. She helped me setup a member card too so I could save money.

6 June 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Spencer helped us on the tills when we…

Spencer helped us on the tills when we had an issue with our membership. He could see we had multiple.memberships as we have had the same issue before (membership not being found) he helped set uo again with something that would stop the issue happening the future.
Really helpful and really patient.

6 June 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fabulous advice from John on tent…

Fabulous advice from John on tent purchase, really helpful friendly guy! Found the tent we wanted but it was out of stock in pudsey he reserved one in Leeds for us and helped us buying chairs etc. lovely to meet such a helpful and friendly member of staff!

30 May 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service on the tills from…

Excellent service on the tills from Spencer, and a thanks to Joey for finding me the tent I was after. Pudsey branch.

29 May 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Super Helpful and Knowledgeable Service

Jason went above and beyond helping me check I had everything I required for my upcoming camping trip, he talked me through every option, was knowledgable about the products we discussed but didn’t try to impose anything unnecessary which is much appreciated! Thank you so much ☺️

27 May 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service throughout our experience at go outdoors Pudsey. Spencer, Oscar and Connie were super friendly and helpful. 5 stars from me !!

23 May 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer service 😊

Brilliant customer service at Go outdoors today with Jason helping buy my son his DofE gear. He kitted him out with great expertise and patience. He really listened to our thoughts around cost and sorted all that we needed. Would highly recommend 😊

26 May 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service!

I went to Go Outdoors looking for a new backpack. After a few moments looking an assistant called Jono came over to help. He explained the difference types of packs, pros, cons and was very helpful, even putting some weight in the packs to emulate a full pack. I ended up buying a RAB 30 litre pack and I'm very pleased with my purchase. I really appreciated Jono's knowledge and advice and would recommend these guys. :)

24 May 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff extremely helpful

Staff extremely helpful. Kevin on footwear is very knowledgeable and helpful. Listens to your needs, then makes recommendations to suit. Wide range of products for every outdoor adventure. Good range of prices to suit different budgets

23 May 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I called into the Pudsey store as the…

I called into the Pudsey store as the website showed they had a rucksack I was interested in. There was indeed one only on display. As I was looking over the item I found an open zip which ‘seemed’ broken. I found Kat the manager and she explained why it wasn’t damaged. Kat went to the cycling dept and brought some wire to use a brilliant technique to close the zip. Super helpful. I went back to the luggage display and Jason approached me to offer more advice. He found a pre packed sack to put in the rucksack so I could wear and fit it with weight in. Once again really helpful and assured me I was buying a pack that fit my back length and was super comfortable once on. A great product at a fantastic price and a shopping experience made all the better thanks to helpful friendly knowledgeable staff.

14 May 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Oscar went out of his way to give top…

Oscar went out of his way to give top quality service and advice. Will definitely shop here again.

24 May 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful staff

Kevin was the staff member on site. I tried several pairs of boots on and he dealt with me patiently and professionally. He was very knowledgeable and helpful, with me and all the customers around us and even showed me different ways of tying my laces as I am a newbie to buying walking boots. My husband also bought some boots. I couldn’t have asked for better service. I paid £5 for the yearly membership and received great discounts on my purchases. I don’t know her name but the girl that initially served us on the tills was friendly and very helpful also. It was a very successful visit.

22 May 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service from Simran

Excellent service from Simran, she was ever so helpful and very friendly and welcoming.
Found everything we needed in store, such an excellent choice.

18 May 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Excellent customer service.

Simran the young woman who served me today was very pleasant and efficient. She sorted out a refund on a returned item and then served me again, when I found an alternative jacket.
Very nice person.

18 May 2026
Unprompted review
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 1 out of 5 stars

Not had the my order most have been…

Not had the my order most have been cancelled

8 May 2026
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Thank you for taking the time to leave us your feedback.

We are disappointed to hear that you have not received any update on the status of your click and collect order. This will be investigated for improvements to be made with this process.

We have reached out to you using the email address on your order to provide further information. Please check your inbox for our message.

Kind regards,

Go Outdoors Customer Care

Rated 5 out of 5 stars

Pudsey Store staff are fantastic

Had a great experience at the Pudsey store. Bought a bunch of camping gear and the staff were incredibly knowledgeable, helpful, and genuinely friendly throughout.

There was a really good range of equipment available, plenty of choice, and the prices were very reasonable too. Made it easy to get everything I needed in one trip.

Definitely a great place to pick up camping essentials, I’ll be coming back again for future gear.

30 April 2026
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Great service

The member of staff who served me (Leeds,Pudsey) was excellent, friendly and professional. I was disappointed to find that one of my recent purchases was a returned /damaged item that had been returned to the shop floor for sale. The product was a pair of gaiters which were torn and no longer fit for purpose. The refund was carried out without any fuss, I would happily recommend Go Outdoors.

4 May 2026
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Thanks for the great review.

Hopefully this 4 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 3 out of 5 stars

Unaware parcel was at store

I didn't receive an email telling me when my product was ready. There was a computer error. I was told this had happened with other customers as well. Then wasn't given all of my products so had to go back to the store to collect a missing parcel. Had ordered 2 pairs of trousers so was told both were in the same package but they had been packed as 2 separate parcels

27 April 2026
GO Outdoors - Pudsey logo

Reply from GO Outdoors - Pudsey

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

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