Great service in my store at Scarborough...easy to return / exchange on line items for different size. Also the store staff are super helpful and friendly, Great selection of camping equipment stock... See more
Company replied
Location
Switch locationNewborough 84-85, YO11 1ET Scarborough, England, GB
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See what reviewers are saying
Everything was done quickly and ready to be collected. No issues at time of collection. Only issue is new membership card etc has still not been received. This is a good two weeks now. To be followed... See more
Company replied
Today we were served by a lovely guy called David. He was so helpful and gave us lots of advice about which walking boots for a Duke of Edinburgh expedition. He was very patient and kind (hunting dow... See more
Company replied
Sam and Syrona were both very helpful and full of knowledge. Even though my experience of trying to log in to the website with usernames and passwords befuddled me, Sam scanned my membership card... See more
Company replied
Company details
- #61 of 81 best companies in Camping Shop
- #62 of 123 best companies in Activewear shop
- #67 of 92 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #7 of 7 best companies in Horse-Riding Service
- #23 of 37 best companies in Running Shop
About GO Outdoors - Scarborough (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Newborough 84-85, YO11 1ET, Scarborough, England, United Kingdom
4.6
Excellent
115 reviews
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Excellent customer service
David was so helpful and friendly when I called in a few days ago to try on walking boots. I left with a pair of great-fitting North Ridge boots. Sam also provided great service at the counter, making sure we didn’t forget to use our military discount. Excellent customer service from both.
11 February 2025
Unprompted review
An assistant was so so helpful.
An assistant was so so helpful.
13/02/2025 lunchtime. ( Sam)
The young woman really assisted my father and I buy some gloves as a gift. So super helpful.
13 February 2025
Unprompted review
The Scarborough express store staff are…
The Scarborough express store staff are always really helpful and friendly. Nothing is too much trouble. Highly recommend
31 January 2025
Great service, products and prices
Me and my husband were after a pair of walking sandals each, and called in on spec whilst in Scarborough. Evie was brilliant 👏 We both have problems finding well-fitting walking shoes (I have large wide feet for a woman, and my husband has a bunion to accommodate) so we both tried on various sizes. Evie was very friendly, helpful knowledgeable and patient. We bought 2 pairs of Merrills. Great service! The chap on the till was lovely too - efficient and courteous, and sorted us out with a new card and voucher for next time 👍👏
1 February 2025
Unprompted review
Good Experience …
Staff very helpful and friendly so pleased you are now in Scarborough. Been a member for many years ,all the items we have purchased in the past have been fit for purpose and lasted many years.
28 January 2025
Superb customer service
Outstanding customer service from Syrona and Luke. They have advised me brilliantly and with great knowledge and clarity and always recognise me and give me customer service that is 'above and beyond'
27 January 2025
Unprompted review
Disappointing Little bit disappointing that had to…
Little bit disappointing that had to pay to become a member after our store changed from Millets to Go Outdoors if I had gone a couple of days earlier I wouldn’t have to have done that
18 January 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The assistant was very helpful and…
The assistant was very helpful and courteous. Who was knowledgeable and very pleasant.
15 January 2025
Reply from GO Outdoors - Scarborough (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Polite really helpful great guys 👍
21 January 2025
Unprompted review
I am so pleased with my ladies Peter…
I am so pleased with my ladies Peter Storm walking boots! I was served by Syrona, who helped me to save a lot on the purchase, as I was signed up for the membership card. The shop looked inviting, well stocked, with welcoming and helpful staff. Thanks very much, and I will be shopping there again.
16 January 2025
Unprompted review
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