GO Outdoors - Skipton (Express) Reviews 

229
TrustScore 5 out of 5

4.9

Coach Street 1, BD23 1LH Skipton, England, GB


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Rated 5 out of 5 stars

We needed walking shoes and walking trousers for our 12-year old, so we could hit the Dales and Malham whilst on holiday. Miranda was very attentive, knew her stock and suggested options without spend... See more

Company replied

Rated 5 out of 5 stars

The friendly sales assistant found my online order on her computer very quickly and handed over my parcel. I was impressed by her speed and efficiency, which has always been the case with the sales as... See more

Company replied

Rated 4 out of 5 stars

Helpful staff. Good selection of stock. Had just the walking shoe I needed to replace boot I first bought about 18 months ago. As I was buying a replacement for the previous item I was surprised... See more

Company replied

Rated 5 out of 5 stars

I was greeted by the worker of the name Lizzie with a beaming smile and genuine joy to be apart of the GO outdoors community. She then helped me and my friends to find the perfect hiking essentials. O... See more

Company replied


Company details

  1. #59 of 80 best companies in Camping Shop
  2. #62 of 122 best companies in Activewear shop
  3. #70 of 94 best companies in Bicycle Shop
  4. #4 of 5 best companies in Climbing club
  5. #7 of 7 best companies in Horse-Riding Service
  6. #23 of 39 best companies in Running Shop

About GO Outdoors - Skipton (Express)

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Go Outdoors Details

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Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Coach Street 1, BD23 1LH, Skipton, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

229 reviews

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4.9

All reviews

(229)

36,674 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Miranda who served us was very helpful stressing the value of orthotic insoles to relieve pressure on the foot and selecting the best brand for my requirements.This store is always our first choice when purchasing a new pair of walking boots.

2 July 2026
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great friendly advice from Miranda

Great friendly advice from Miranda, very knowledgeable about best insoles.

26 June 2026
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful staff and the size we…

Very helpful staff and the size we wanted was in stock.

12 June 2026
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Helpful staff & comprehensive stock big price rise

Helpful staff.
Good selection of stock.
Had just the walking shoe I needed to replace boot I first bought about 18 months ago.
As I was buying a replacement for the previous item I was surprised how much it had increased in price by 50% in just over a year. This price rise is most likely due to international economic factors. Thanks President Trump.

19 June 2026
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful and knowledgeable staff

Very helpful and knowledgeable staff. Thank you. We’ll be back.

14 June 2026
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great staff

Great staff, always helpful, nothing is too much trouble

3 June 2026
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Nice little store helpful staff

Nice little store. Came for a visit just to have a look. Ended up buying quite a few bits thanks to the staff member Eboni for the information given on the products. Very knowledgeable and friendly. Will be back again and hopefully Eboni will be there to help again.

5 June 2026
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Store well laid out with the walking…

Store well laid out with the walking ramp etc.
Miranda was super helpful choosing with my son, thank you!

20 May 2026
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Miranda was Simply courteous and…

Miranda was Simply courteous and extremely helpful. A lovely experience.
Very well done 👏.

17 May 2026
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was served by Eboni at the Skipton…

I was served by Eboni at the Skipton store on Sunday the 18th April , she was very helpful and knowledgeable about the hiking boots I was trying on . I ended up buying the boots due to the great service given by her . Mrs L Jackson

17 May 2026
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

fab place in a fab area

Emma and all the staff so helpful at the skipton branch....such an easy store to walk round...loved our purchases too x

16 May 2026
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service, I was talking to Lizzie she was very friendly and informative; pointed me in the right direction for what I needed. Very happy.

17 May 2026
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Miranda was super helpful

Miranda was super helpful when shopping for a waterproof jacket. No overselling (which is rare and very much appreciated), just informed and practical advice.

14 May 2026
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Merrell walking boots .Brasher trousers.

Got Merrell walking boots from shop. They didn't have my size in Brasher rain trousers so ordered on line.
Both products are excellent.

30 March 2026
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We had great service from Miranda who…

We had great service from Miranda who had a thorough knowledge of the products and made helpful suggestions. We would certainly shop there again.

15 April 2026
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

A successful visit to Skipton store in North Yorkshire

Visited Skipton store in North Yorkshire yesterday! We received a wonderful service from who we think may of been the Manager. He was attentive & provided us with plenty of product information. A great shopping experience with Go Outdoors 👌🏻

14 April 2026
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great advice on walking shoes

I needed a new pair of walking shoes, and Miranda helped me navigate the different options I had. Very happy with my new pair and looking forward to my first long walk in them.

10 April 2026
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great Customer Service and Excellent Value

It was so nice to be able to ask for assistance with some stiff trekking poles bought elsewhere. And when shopping for a waterproof coat that I had struggled to find online in the right style for me, the helpful assistant searched for something that suited my requirements perfectly. Then there was the saving of the member's price which was thirty percent off the retail price.

9 April 2026
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Looked after by Miranda

Looked after by Miranda. Very helpful and knowledgeable. Cheers

4 April 2026
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amazing service from the team at…

Amazing service from the team at Skipton!

27 March 2026
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

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