GO Outdoors - Skipton (Express) Reviews 

231
TrustScore 5 out of 5

4.9

Coach Street 1, BD23 1LH Skipton, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Miranda at skipton branch is amazing went out of way to make sure I feel welcome and be able to be assisted.As I am in a wheelchair and unfortunately, this shop isn't actually a wheelchair accessible... See more

Company replied

Rated 5 out of 5 stars

We needed walking shoes and walking trousers for our 12-year old, so we could hit the Dales and Malham whilst on holiday. Miranda was very attentive, knew her stock and suggested options without spend... See more

Company replied

Rated 5 out of 5 stars

The friendly sales assistant found my online order on her computer very quickly and handed over my parcel. I was impressed by her speed and efficiency, which has always been the case with the sales as... See more

Company replied

Rated 4 out of 5 stars

Helpful staff. Good selection of stock. Had just the walking shoe I needed to replace boot I first bought about 18 months ago. As I was buying a replacement for the previous item I was surprised... See more

Company replied


Company details

  1. #60 of 80 best companies in Camping Shop
  2. #61 of 120 best companies in Activewear shop
  3. #68 of 91 best companies in Bicycle Shop
  4. #4 of 5 best companies in Climbing club
  5. #7 of 7 best companies in Horse-Riding Service
  6. #23 of 37 best companies in Running Shop

About GO Outdoors - Skipton (Express)

Written by the company

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Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Coach Street 1, BD23 1LH, Skipton, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

231 reviews

5-star
4-star
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1-star

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4.9

All reviews

(231)

34,694 reviews in the last 12 months

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Rated 4 out of 5 stars
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service from Alison

Excellent service from Alison, friendly and extremely helpful, would definitely recommend a visit to this store if you are in the market for anything "outdoorsy".

20 October 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service and good price from a helpful young man in the Skipton shop.
The boots I bought seem fine so far though my last pair of Hitech leaked after a few months as the leather seemed to loose it's outer coating. I decided to give them another go so time will tell.

2 October 2025
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly staff

Friendly staff. Comfortable shop to browse. I found what I was looking for. Thank you

17 October 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent well informed assistance.

I came to this shop yesterday to find a suitable pair of walking shoes. I looked through the different types and found a pair . Miranda an assistant came to help me to find the correct size. The ones I had decided on weren't in stock in my size. There was new stock of a new range of the same shoe I tried them on they were perfect. Miranda was extremely helpful, and well informed. I was extremely happy with my purchase. Many thanks.

16 October 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good shop and service

Good stock and service. I tend to get most of my outdoor stuff there. Helpful staff.

15 October 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly staff not only to me but my…

Friendly staff not only to me but my very nosey 2yr old!

15 October 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Return visit

Went back for a second look, received good help from Graham and got suitable Brasher boots.

11 October 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service

Go outdoors in Skipton was brilliant
Alison was very helpful and thoughtful and I got everything I needed
So nice to have excellent service

7 October 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Choice and value

A wide selection of branded outdoor wear, together with attractive reductions on members' prices.

24 September 2025
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

HAD A VERY PLEASANT EXPERIENCE.WAS…

HAD A VERY PLEASANT EXPERIENCE.WAS RAINING OUTSIDE NEEDED WATERPROOF.STAFF WERE VERY HELPFUL AT THE SKIPTON BRANCH.STAYED DRY ALL DAY..

26 September 2025
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic service from Jamie

Fantastic service from Jamie
Very helpful

27 September 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Efficient service from Graham

Efficient service from Graham

10 September 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Owyn was brilliant

Owyn was brilliant. Really patient and helpful even though the store was due to close. Explained the difference between the different products and which was best for me.

8 September 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Polite and helpful

Polite and helpful, Graham left just the right amount of space for us to review the various walking boots while answering questions and pitching in with helpful suggestions at the appropriate time.

10 September 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service and advice

4 September 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service from Miranda

Excellent service from Miranda. Great choice and excellent prices. Quality is also very good. We will be back!

5 September 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Advice on and purchased walking boots

Came into store today to get some advice on and hopefully buy some walking boots.
I had fantastic advice from Alison, who was friendly, professional and extremely helpful. We found the right fell walking shoes for me after trying various pairs. Thanks very much Alison.

1 September 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent experience and great customer…

Excellent experience and great customer service. They helped me get klarna working and an additional club membership discount on top. Great customer service

25 August 2025
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Alison was very helpful and helped me…

Alison was very helpful and helped me find the right pair of walking boots between leather and fabric I decided on fabric

26 August 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

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