We are new to Motorhoming and needed to buy many things for our Awning tent. The staff were so helpful with advice. They even carried most of our stuff to the tills so we could carry on browsing the s... See more
Company replied
Location
Switch locationRiviera Way Unit 2, Riviera Way, TQ2 7AP Torquay, England, GB
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See what reviewers are saying
This branch had everything that I went in to purchase. So pleased as I have not had great experiences of stock availability locally. We were served by Holly who was very helpful, friendly and polite.... See more
Company replied
Visited Go Outdoors Torquay yesterday to buy some camping chairs and a cooler box and the staff were really outstanding. Help was offered without having to find someone; staff were constantly visible... See more
Company replied
Jamie, what an amazing employee. Great knowledge and expert advice. I’ve not experienced customer like this in years. Attentive with advice but not in your face. I got the impression noting was to... See more
Company replied
Company details
- #61 of 80 best companies in Camping Shop
- #63 of 121 best companies in Activewear shop
- #69 of 92 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #7 of 7 best companies in Horse-Riding Service
- #22 of 37 best companies in Running Shop
About GO Outdoors - Torquay
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Riviera Way Unit 2, Riviera Way, TQ2 7AP, Torquay, England, United Kingdom
4.9
Excellent
765 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Visited Torquay store where I received…
Visited Torquay store where I received a patient and helpful service from Rick whilst purchasing a pair of walking shoes. Rick made every effort to find a pair that matched my requirements. I did not feel under any pressure to make a purchase.
20 May 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Good selection of women’s sandals
I was looking for a pair of women’s sandals that were comfortable and looked stylish. Rick of Go Outdoors was very helpful, friendly and patient.
9 June 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
A very helpful man (with long hair)…
A very helpful man (with long hair) helped me to find the perfect pair of walking boots. I have fallen arches, narrow feet and I take a half size so this was no mean feet. Tee hee! Thank you very much 5*. Julie
6 June 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Best store I've been to
This store is by far the best I have been to, the staff are always very helpful and happy, the place is neat and tidy always. I was served by Leon today and he should be commended for his level of service and helpfulness. Thankyou to all the staff at Torquay Go Outdoors it's always a pleasure to visit the store and get exactly what I need.
8 June 2026
Unprompted review
Reply from GO Outdoors - Torquay
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Good selection fairly priced.
8 June 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
LOVE GO OUTDOORS
This store is immaculate and the staff were very welcoming. We were served by Leon who was very friendly and helpful! GO OUTDOORS TODAY FOR AWESOME, AFFORDABLE PRODUCTS.
8 June 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
We had a great experience at Go…
We had a great experience at Go Outdoors, Torquay. Matt was very knowledgeable and helpful, sourcing stock and enabling us to buy our chairs with confidence. Holly set us up with an account and was courteous and friendly at the till. One of the best examples of excellent customer service received in a long time.
29 May 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Used gooutdoors on many occasions,went…
Used gooutdoors on many occasions,went yesterday to buy a coat and use the toilet facilities only to be told they are no longer available to customers.
No coat and no more gooutdoors for us Torquay branch
6 June 2026
Unprompted review
Reply from GO Outdoors - Torquay
Thank you for taking the time to leave us your feedback.
We are disappointed to hear of your experience with your recent visit to one of our stores. We do always aim to provide excellent service and it is upsetting to hear that this has not been the case.
In order for us to investigate what has occurred we have reached out via Trust Pilot for more details. We would greatly appreciate it if you could respond at your earliest convenience.
We look forward to hearing from you soon.
Kind regards,
GO Outdoors Customer Care
Reply from GO Outdoors - Torquay
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Torquay
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Rick ☑️
Rick. He was so knowledgeable and so very helpful. What a fantastic addition to a team. I would not have come away with everything I needed if not for him. Not one Dartmoor walking worry left.
Give that fella a raise.
4 June 2026
Unprompted review
Reply from GO Outdoors - Torquay
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
I visited the store to buy a pair of…hiking shoes
I visited the store to buy a pair of hiking shoes.
I was seen by Rick, who after understanding my priorities enabled me to make my decision, with out any pressure.
4 June 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Really good experience
Really good experience. Big spacious shop. Stress and hassle free. Got served by Rick. He certainly seemed to know his stuff. Good advise. Lovely guy. Would definitely recommend 👍
4 June 2026
Unprompted review
Reply from GO Outdoors - Torquay
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Rick is amazing
Rick was very helpful and provided amazing advice when we were looking for a tent, with us being newbies to camping he made the whole experience a lot easier
4 June 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
I needed a back pack for my upcoming 4…
I needed a back pack for my upcoming 4 day South West Coast Path hike, and a rain cover, Rick was so helpful and informative in finding out exactly what I needed and kindly gave me the confidence to go ahead with his suggestions.
3 June 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Excellent service
We spoke to four staff members and all were very helpful and knowledgeable. It is excellent that when you go into the store, staff made themselves known and offered help.
2 June 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
This was an amazing experience because…
This was an amazing experience because a great guy called Rick help me pick out some amazing shoes for my DofE expedition. I would really recommend this place for buying quality kit and shoes
1 June 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Leon and Matt gave me great information…
Leon and Matt gave me great information on the product we were looking at, one with mugs and the other colour had tumblers. We had a conservation if we could swap them around but they said no, we all had a good laughed about us swapping them around. They were great, and gave us good service which was good all round for everybody.
Alan.
28 May 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Greeted on arrival and welcomed.
Greeted on arrival and welcomed.
Staff knowledgeable and VERY helpful.
Good products and good prices
Excellent all round!!!
30 May 2026
Unprompted review
Reply from GO Outdoors - Torquay
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Torquay
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
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