I always like going to Go Outdoors Torquay store. The staff are always friendly and keen to assist you whenever required. I visited today to buy some walking boots for an upcoming holiday. Rick... See more
Company replied
Location
Switch locationRiviera Way Unit 2, Riviera Way, TQ2 7AP Torquay, England, GB
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See what reviewers are saying
I Went in to the shop to get outdoor equipment and was welcomed by Tyler he helped get me the correct sizes and shown us to the best products in their range and described the product well. Very welcom... See more
Company replied
Good in store experience. The assistant Holly was particuarly helpful and friendly. Unfortunately my membership has not been activated properly when I have previously joined online, otherwise this wou... See more
Company replied
We are new to Motorhoming and needed to buy many things for our Awning tent. The staff were so helpful with advice. They even carried most of our stuff to the tills so we could carry on browsing the s... See more
Company replied
Company details
- #61 of 80 best companies in Camping Shop
- #63 of 122 best companies in Activewear shop
- #68 of 92 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #7 of 7 best companies in Horse-Riding Service
- #22 of 37 best companies in Running Shop
About GO Outdoors - Torquay
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Riviera Way Unit 2, Riviera Way, TQ2 7AP, Torquay, England, United Kingdom
4.9
Excellent
778 reviews
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Reply from GO Outdoors - Torquay
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Torquay
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Rick ☑️
Rick. He was so knowledgeable and so very helpful. What a fantastic addition to a team. I would not have come away with everything I needed if not for him. Not one Dartmoor walking worry left.
Give that fella a raise.
4 June 2026
Unprompted review
Reply from GO Outdoors - Torquay
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
I visited the store to buy a pair of…hiking shoes
I visited the store to buy a pair of hiking shoes.
I was seen by Rick, who after understanding my priorities enabled me to make my decision, with out any pressure.
4 June 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Really good experience
Really good experience. Big spacious shop. Stress and hassle free. Got served by Rick. He certainly seemed to know his stuff. Good advise. Lovely guy. Would definitely recommend 👍
4 June 2026
Unprompted review
Reply from GO Outdoors - Torquay
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Rick is amazing
Rick was very helpful and provided amazing advice when we were looking for a tent, with us being newbies to camping he made the whole experience a lot easier
4 June 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
I needed a back pack for my upcoming 4…
I needed a back pack for my upcoming 4 day South West Coast Path hike, and a rain cover, Rick was so helpful and informative in finding out exactly what I needed and kindly gave me the confidence to go ahead with his suggestions.
3 June 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Excellent service
We spoke to four staff members and all were very helpful and knowledgeable. It is excellent that when you go into the store, staff made themselves known and offered help.
2 June 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
This was an amazing experience because…
This was an amazing experience because a great guy called Rick help me pick out some amazing shoes for my DofE expedition. I would really recommend this place for buying quality kit and shoes
1 June 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Leon and Matt gave me great information…
Leon and Matt gave me great information on the product we were looking at, one with mugs and the other colour had tumblers. We had a conservation if we could swap them around but they said no, we all had a good laughed about us swapping them around. They were great, and gave us good service which was good all round for everybody.
Alan.
28 May 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Greeted on arrival and welcomed.
Greeted on arrival and welcomed.
Staff knowledgeable and VERY helpful.
Good products and good prices
Excellent all round!!!
30 May 2026
Unprompted review
Reply from GO Outdoors - Torquay
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Torquay
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Two prices for the same Goods not possible with TRADING STANDARDS
You google the goods you want ie gas regulator and it says £9:50
You get to the shop it to says £9:50
You get to the till and it is £11 !!!
It’s not VAT you need a membership to buy it at £9:50 which will cost you £5 to join !!!! Don’t need membership as I will never go in this shop ever again !!
31 May 2026
Unprompted review
Reply from GO Outdoors - Torquay
Thank you for leaving us your feedback, it is appreciated.
Joining our membership entitles you to purchase products at the best prices and gives access to the Price Match service, as well as allowing members access to exclusive offers. The price provides twelve months' membership.
We do hope that you will choose to shop with GO Outdoors again making the membership a cost effective purchase.
Awesome staff!
I was in a bit of a rush with two kids in tow, which is traditionally a little challenging. The staff in general were very helpful in pointing me in the right direction but particularly the young lady who served me and her nearby colleagues (Holly was very polite, friendly and patient as I struggled to find my membership details and her colleagues did an amazing job of entertaining the kids as I was searching)
Another positive experience in the Torquay store !
30 May 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Helpful staff and very welcoming.
30 May 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Your staff were wonderful and helpful …
Your staff were wonderful and helpful helped us fine everything we needed and Holly at the till was kind and considerate and very friendly
29 May 2026
Unprompted review
Reply from GO Outdoors - Torquay
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Helpful staff
Helpful staff, easy to find the items I wanted and quick service at the till.
22 May 2026
Reply from GO Outdoors - Torquay
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Lewis super friendly.
Lewis, who served when I paid. So very friendly and helpful and lots of help from a very knowledgeable guy upstairs with walking boots. So sorry, but didn’t catch his name. The store is well laid out and organised. 👍
16 May 2026
Unprompted review
Reply from GO Outdoors - Torquay
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Torquay
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Laura sales assistant
Laura, the sales assistant was really helpful when purchasing Scarpa walking shoes. Very polite and kind. Also advised us on how to become members, so that we could receive discount today and in the future.
24 May 2026
Unprompted review
Reply from GO Outdoors - Torquay
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
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