GO Outdoors - Worcester (Express) Reviews 

399
TrustScore 5 out of 5

4.9

The Shambles 7-8, WR1 2RF Worcester, England, GB


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Rated 5 out of 5 stars

On my home , I was lucky to bump into Nicola, @ Worcester bus depot , she was so pleasant , & told me she worked for Go outdoors in Worcester . I told her I needed a packable jacket , she advised... See more

Company replied

Rated 5 out of 5 stars

I would like to give recognition to the wonderful customer service i recieved from a customer assistant in worcester city store who,s name is nicola.She went above and behond to help me choose and adv... See more

Company replied

Rated 4 out of 5 stars

Two of the member of staff Shirley and Danny were really helpful when I bought a pair of walking boots. Danny went out of his way to find my boots , put them aside so I could collect them the followin... See more

Company replied

Rated 4 out of 5 stars

Limited stock in Worcester store. Seems to sell lower end Companies like Peter Storm. NB. The Rab contact gloves only deserve a 1 star as fingers are too long and the contact fabric is so annoying tha... See more

Company replied


Company details

  1. #61 of 80 best companies in Camping Shop
  2. #60 of 119 best companies in Activewear shop
  3. #69 of 92 best companies in Bicycle Shop
  4. #4 of 5 best companies in Climbing club
  5. #7 of 7 best companies in Horse-Riding Service
  6. #22 of 37 best companies in Running Shop

About GO Outdoors - Worcester (Express)

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Go Outdoors Details

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The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • The Shambles 7-8, WR1 2RF, Worcester, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

399 reviews

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4.9

All reviews

(399)

35,035 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent products and service from…

Excellent products and service from Shirley@worcs 2592

5 May 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good range and great service

Served by Shirley who is always very helpful. It makes all the difference between wanting to purchase something from GO and returning to them in the future. Thank you Shirley.

6 May 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thank you Shirley

Thank you Shirley.
2592 Worcs
Great assistance, very helpful 🙌🏼

9 May 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Wonderful customer service

Really good choice of products & good value prices.
Solace was very helpful in the shoe department and Shirley served us on the till and was so knowledgeable and friendly - a true asset to your store!

9 May 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Shirley was very helpful and…

Shirley was very helpful and knowledgeable. Superb customer service.

9 May 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Served by Shirley@2592

Served by Shirley@2592 who knew her footwear! Very attentive and was knowledgable so I came away with what I was looking for.

8 May 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hello,

Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.

Thank you for choosing to shop with us.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very good service from Shirley as asked…

Very good service from Shirley as asked for a product and she that they had them but not on shop floor return from store room with item

Shirley @ Worc 2592

5 May 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly staff (Erik and Shirley)…

Friendly staff (Erik and Shirley) helped me find what I needed, boots cheaper than identical ones bought last year! Happy with my purchases.

2 May 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lovely staff

Lovely staff, great service. Shirley was very helpful.

2 May 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Shirly for prime minister

What always makes me agree a 5 star rating is Shirley.
She has been with the store for awhile and always has a smile to welcome customers. She is a credit to the store and the wider company.
Although having worked in retail for many years you really need to improve you stocking/re-ordering processes.

2 May 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Romie was fantastic helping me today…

Romie was fantastic helping me today what a great example of the highest level of customer service- will be back as soon as buying more

30 April 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Served by helpful and knowledgeable…

Served by helpful and knowledgeable Shirley

29 April 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

You had the product I wanted in stock…

You had the product I wanted in stock and the assistant, Shirley was very helpful and knowledgeable.

27 April 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Served by the amazing Shirley

Served on Thu 16 Apr 26 by Shirley who really went above & beyond to find me the best 'fit' water pouch to fit in my backpack. Have sourced me the most user friendly one she then went out of her way to find me the best deal using not only my Discount Card but also because I'm a military veteran with a Veteran's ID card. Thank you - the water pouch worked brilliantly during my 100 Mile Charity walk last week.

16 April 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very Helpful Staff

Solace offered to help me as soon as I walked into the store, and was quick and efficient at getting me the sizes I required in walking boots I wanted to try on. Solace advised me that I could purchase any boots with a 28 day return window, if I wanted to try them at home which was helpful.
When I asked for another opinion about how the boots fitted, Shirley was amazingly helpful, and experienced enough to check how I walked in them and where my toe reached; she was also extremely knowledgeable about the whole subject of walking boots which was so helpful!

Both staff made me feel that the most important thing to them was that I found something most suitable for me, rather than any pressure to buy there and then.

Due to my experience, I would return in the future to the Worcester store.

23 April 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful staff

I went to buy a pair of walking boots.
Shirley @2592 Worcester store was very helpful with information, advice in helping to choose the right pair.
Wonderful service.
Thank you!

23 April 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service.

Went to the Worcester store to purchase some trousers. Great customer service from Shirley. She advised that I try them on and went through various other options. I must admit Shirley is extremely helpful and nothing was too much trouble for her. I now have membership for all my future purchases. I will definately be shopping in the Worcester (2592) store in future.

23 April 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Shopping for thermals..

I visited the Worcester shop today looking to purchase thermal wear for a forthcoming trip to India. Got great service from Shirley - who have me great advice and talked me through all the options expertly. Highly recommended. Many thanks.
Jamie Gray

23 April 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

I received great service today when purchasing a backpack for an upcoming hiking holiday. Paul took the time to show me lots of options. He asked the right questions to establish exactly what I needed. Paul also ensured that the backpack would be comfortable, by adjusting and fitting it correctly. Exceeded my expectations. Thank you.

21 April 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Phenomenal customer care

Was blown away today by your employee Shirley @ 2592 Worcester.
She was so knowledgeable on the products,did not rush us and was extremely helpful.She is an absolute gem,and needs to be recognized
Thankyou
We will be back😊

22 April 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

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