Shirley@2592 served me and was extremely helpful and friendly. I feel sorry for GO Outdoors staff having to explain the discount card to customers in their high street stores. Not so bad in the big wa... See more
Company replied
Location
Switch locationThe Shambles 7-8, WR1 2RF Worcester, England, GB
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See what reviewers are saying
Excellent and knowledgeable service from Nicola,all done with a cherry smile.26
Company replied
Two of the member of staff Shirley and Danny were really helpful when I bought a pair of walking boots. Danny went out of his way to find my boots , put them aside so I could collect them the followin... See more
Company replied
Shirley was incredible. Having tried on several styles of walking shoes, which she ensured fitted correctly or otherwise, I finally decided on Merrell Mohab 3 GTX. Going to the cash desk to pay, I... See more
Company replied
Company details
About GO Outdoors - Worcester (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
The Shambles 7-8, WR1 2RF, Worcester, England, United Kingdom
4.9
Excellent
429 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Needed a pair of walking boots
Needed a pair of walking boots. Chose Berghaus Hillmaster II GTX. Shirley (2592) was very knowledgeable and helpful. Also looked at Brasher, Meindl and Scarpa. Thankyou.
5 May 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Staff very knowledgeable and attentive
Staff very knowledgeable and attentive
A pleasure shopping there
I was served by Shirley
13 May 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Thank you Shirley
We have visited Worcester location many times. We were served by Shirley most of the time. Shirley was very nice and friendly nature and explained everything to us. Thank you, Shirley.
2 May 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Helpful staff gave good advice
16 May 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Walking shoes
I was greeted by Uan who was very helpful and able to find me the shoes I was looking for and in the size I needed.
But also to sort out my membership and bring it up to date - something that had been waiting for quite some time but he sorted in minimal time.
Excellent service
19 May 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Fab service from Lian and Paul today
Visited your Worcester shop today to grab a few extra bits for my children's DofE.
Fab service from Lian and Paul, very friendly.
Very helpful regarding your Club Member card and Scout Leader discount.
Many thanks, Kelly P
19 May 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Thank You Shirley!
We were served by a lovely lady called Shirley earlier today, who was very friendly and helpful.
Will definitely be coming back!
19 May 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Shirley!
I popped in for a general look and found a jumper. When I went to pay I met Shirley. She was brilliant. Someone that obviously still prides themselves on good customer service, which is rare in many places now! A great member of staff who obviously knows her stuff!
19 May 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Shirley was really helpful
Shirley was really helpful. Only went in for gaiters but will return for more gear
12 May 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Shopping for hiking boots
I was looking for hiking boots and was helped today by Shirley whose knowledge and support was absolutely excellent. She took the time to explain about the advantages/disadvantages, fits, even clever ways to tie the laces! She brought out several sizes to check fits, was not pushy around sales and even clarified the returns policy. Couldn't ask for better service.
14 May 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Super informative and friendly Lian.
Lian gave super information about the Merino base layer.
He went upstairs to the store room to find a selection for me to choose from.
I asked him to save the product for 30 minutes whilst I checked another shop, but car back and bought it.
Lian and the other man serving were super helpful. Thank you.
14 May 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Excellent products and service from…
Excellent products and service from Shirley@worcs 2592
5 May 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Good range and great service
Served by Shirley who is always very helpful. It makes all the difference between wanting to purchase something from GO and returning to them in the future. Thank you Shirley.
6 May 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Thank you Shirley
Thank you Shirley.
2592 Worcs
Great assistance, very helpful 🙌🏼
9 May 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Wonderful customer service
Really good choice of products & good value prices.
Solace was very helpful in the shoe department and Shirley served us on the till and was so knowledgeable and friendly - a true asset to your store!
9 May 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Shirley was very helpful and…
Shirley was very helpful and knowledgeable. Superb customer service.
9 May 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Served by Shirley@2592
Served by Shirley@2592 who knew her footwear! Very attentive and was knowledgable so I came away with what I was looking for.
8 May 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Very good service from Shirley as asked…
Very good service from Shirley as asked for a product and she that they had them but not on shop floor return from store room with item
Shirley @ Worc 2592
5 May 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Friendly staff (Erik and Shirley)…
Friendly staff (Erik and Shirley) helped me find what I needed, boots cheaper than identical ones bought last year! Happy with my purchases.
2 May 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Worcester (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
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