Halfords Retail  Reviews 67,903

We visited Halford in Aintree ind park on Saturday 18/04/26 and purchased a Cosmos bicycle for my 4year old grandson. ( cost £199.00) plus a helmet and gloves. Inclusive of £10 to assemble the bicycle. The sales agent told me the bicycle would be ordered and ready for collection on Thursday 23/04/26.
On collection the agent tried my grandson for height of the seat. Brought the bike home and my grandson spent the next few hours riding. Later on Thursday we found that the seat was twisted from centre. I tightened the seat, then inspected the bike. To my disappointment i noticed that the bike was the one displayed in the showroom.
So i paid for a New bicycle but received the showroom display model. Already assembled. I contemplated bringing the bike back to Halfords but how do i take a bicycle from a 4 year old.
Hence this review. Very disappointed with the service and also the fact that i had to recheck all of the screws for being safe, when i wrongly assumed Halford had assembled a new bicycle.
Very dissatisfied with the service.

Great product knowledge and customer service received from Vern at the Chadwell Heath store. He listened to my query and through his questions we were able to establish what I needed. Very patient and professional service!

From worse to worse I don't know why they still running this business. Not even one professional person in that company. Only thing they know to say is sorry for misunderstanding. Sorry for this and that. If I could will give 0 stars. Useless from the top to bottom. Wasting time. People avoid them please.

Booked in for MOT and service. Booked in for Saturday as I'm not in work. Get a call 8am today to say the MOT tester hasn't come in so can't do the MOT and service today. No offer to get me in anywhere else. Called customer service to complain, asked for a manager to talk to and got told I would be called back about 3pm. So no manager to talk to for 8 hours.

Wont bother with Halfords again as the service is crap. Just use local garages in future, they are cheaper and don't go back on booking.

Ordered and paid for a Wynns product for next day collection at my local store for Wednesday, now Friday evening and no communication about collection, could have bought it off eBay and got it cheaper and quicker.

Placed order for 4 tyres to be fitted in with Halford mobile service. Booked annual leave from work for someone to come down between 8am to 8pm. No email confirmation or tracking was provided. Called customer service at 6.30 pm only to be told no one is coming today 24.4.26 - absolutely fuming, offered to come Sunday now. Not going get my hopes up!!!

Halfords provide the worst customer service i have ever experienced. All staff have been so dismissive, refuse to speak to you on the phone and fail to fulfil their promises. I've waited 3 weeks for an online order and the only time I received parts of my order was because I chased.
Staff are not sympathetic or apologetic

I bought an item online but it wasn't a suitable gift, so returned through the post. I have proof that it was delivered to Halford two days after I posted it. More than a month later, I hadn't received a refund. I phoned up to check what had happened and was told I would receive a refund in 5-7 days. This time passed without a refund. I called again and was told that the agent had incorrectly logged that I had rejected the item when it was delivered, but Halfords had proof that it was delivered - so no refund was given. I received no correspondence from Halfords that this had happened and only found out when I chased again. I'm now waiting to see if the refund turns up this time, but I've been told I may have to provide proof of the item being returned - which makes me feel like I'm not trusted. All in all a pretty terrible customer experience and I'm not confident of this being resolved any time soon.

Phone the lads in Oban and they booked me in straight away . Had a knocking at the front of my car and sensor lights on….took it in and they could not have been more helpful…in garage at approx 9am and car returned in good order at 11am… thats a good service

Order was placed for next day delivery and paid for. It wasn't even despatched on the expected delivery day nevermind delivered which meant an alternative had to be sourced at £100. What was more annoying though was the customer service who, while polite, kept me waiting 10 minutes on the phone while he wrote up case notes then told me I would receive a response within 5 to 7 business days! What a joke. Nothing else they could do other than suggest I bought another, collect in store then refuse delivery of the original item if and when it turned up. At that point, I would be refunded once it was received back in the warehouse?? Are they for real? This is the second time its happened. Halfrauds lives on.

Micheal in kirkaldy halfords gave us a great service eith my kia proceed he was very polite very very helpful and provided a great service he should be recognised for great customer service as i have been here previously and did not recieve a good service from another employee so hats off to micheal great job and many thanks

I had an appointment for a tyre replacement at home, scheduled for 'between 8:00am and 8:00pm'. I was inundated with reminders by sms and email. On the day, I received an SMS saying that Halfords had tried to contact me, without success. After two long calls to the overseas call centre, it transpired that the mobile mechanic was not available to work that day, and that the message -- about having contacted me -- was an error. My call log showed that no one had phoned me. This made the experience chaotic and stressful.

I purchased premier membership - the levels of customer service are unacceptable - whilst on a call to complain they cut me off and provided a survey - there is no way to complain?

I had booked a mobile tyre repair. Have been given a time window when to expect the repair to happen but got called hours earlier, then again during the right time frame for being told my tyre couldn’t be repaired and needed replacement. No one ever showed up to assess the tyre, and when I called the customer service asking for a refund I have been told that they could only refund the service but not the call out. For an attendance that never happened and a repair never done, I paid £58 simply because I refused to pay for a new tyre. I had to resort to another contractor who showed up in less than 1h and repaired a perfectly repairable tyre. Halfords are an absolute fraud.

The actual technicians and staff are really great. But why each store doesn't have a phone number I don't know. Spent 10 minutes with a central call centre who refused to give me a number, called the shop themselves and when the number wasn't answered gave me a case number.. really frustrating.

I have found that staff at Halfords often display a rather nonchalant attitude toward customer service.

Today I visited the Eastleigh branch to purchase a number plate board for my bicycle. I had my photo's, paperwork etc.

I was initially directed upstairs and was then sent back downstairs. The upstairs staff informed me that the staff there would assist me, (and they would in the interim inform them of my requirements).
Once downstairs, I spoke to a member of staff who said she did not know how to help and used her earpiece to call a colleague for assistance. He/she opted to respond via the earpiece, (instead of coming to speak to me in person), and provided the incorrect information: 'That I needed to purchase a new number plate and insert it into the board'.
However, I had come in to order the board itself, as I did not already have one. This was not understood by 3 different staff members, and I left without the assistance I needed.

This unfortunately isnt the only store where I have found this type of poor and frustrating customer service.

Needed new lights for my car and was an easy process with helpful staff but a bit pricey

Went to halfords and asked if they could test a e bike battery as its not charging whitch there website states they do the assistant that was behind the counter very helpful he did try his best.
The technician that wasn't there only on a phone that the other gentleman called him is another story said because I didn't buy the bike from them they not even look at it full stop. This bike is halfords own make e bike the carrera range and they are supposed to service and repair any bike
The technician is as much use as a chocolate fire guard absolutely hopeless (am being nice as its a review) what's the point of this shop i always have problems either stock not in or staff are useless dont know what there talking about very poor training by the senior managers and when you ask to speak to a manager there is none to be seen or you stood waiting ages so you give up and leave don't use this company it's absolutely a joke

its a shocking process if you need help for an online order. we choose to cancel our order and ask for a full refund within 30 minutes of placing the order. 2 hours spent ringing up being passed from department to department. no end of forego call centres putting us on hold saying we have to speak to the store in order process your refund - however the call centre staff cannot get through to the store so they won't cancel and refund our order. I cannot express how bad Halfords customer service is. its is beyond disgraceful.

However, another garage fixed the issue for £7 with no sensor replacement needed. This caused me time off work and unnecessary stress. I am very disappointed with the service and would like this matter to be investigated.

This issue only occurred after the tyre fitting at Halfords Bolton Autocentre.