Thank you Hays for finding me my desired holiday yet again, the diligence involved in finding me this holiday I would rate as five star treatment on the part of Hays. I will always use Hays as I know... See more
Location
Switch locationHigh Street West, Gilbridge House, SR1 3LH Sunderland, England, GB
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See what reviewers are saying
I had a fantastic experience booking my holiday through Hays Travel. The lady who helped me was super friendly, professional and attentive throughout the whole process. She took the time to understa... See more
Company replied
I was made very comfortable throughout the process off booking my holiday for me & my wife. I like too give a special shout out to the lady who dealt with our booking. I was recommended to use Haye... See more
Company replied
Joanne was fantastic and very professional in sorting a very stressful time for myself. She talked me through everything I was wanting and more. Definitely 5 stars will definitely be using Hays trave... See more
Company replied
Company details
- #21 of 208 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
High Street West, Gilbridge House, SR1 3LH, Sunderland, England, United Kingdom
- 0800 412 5368
4.8
Excellent
3k reviews
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Thank You
I just wanted to say a huge thank you to Samantha at Hays Travel for the outstanding service she provided. She went above and beyond to accommodate our booking request and made the whole process so easy and stress-free.
Nothing was too much trouble, and she took the time to make sure everything was exactly as we wanted. Her professionalism, patience, and friendly approach really stood out, and it's clear she genuinely cares about her customers.
Exceptional customer service is hard to come by these days, but Samantha absolutely delivered. She's a real credit to Hays Travel, and I wouldn't hesitate to recommend her to anyone looking to book their next holiday. Thank you again!
8 August 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
The people we spoke to were very…
The people we spoke to were very friendly and helpful , all our enquiries were looked into and answered
28 July 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Vegas 2029.
Just booked holiday to Vegas in 2029.
Charlotte was very informative and helpful with the booking process. Explained everything thoroughly 👌
Will definitely book using Hays Tracel again
6 August 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Very good ,helpful and knowledgeable
4 August 2026
Samantha was brilliant
Samantha was brilliant, found a few short breaks to choose from, was really helpful and such a friendly person.
25 July 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Excellent service
Excellent service got us the holiday we wanted cheaper than going directly to jet really friendly staff can’t fault them
3 August 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Natelie was excellent
Natelie was excellent. Knows her job inside out.Faultless. Thanks,
2 August 2026
Amazing friendly and professional staff…
Amazing friendly and professional staff and good value. Thank you x
1 August 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
5 stars for Jane as was patient and got…
5 stars for Jane as was patient and got the holiday we wanted and her attention to details was amazing
1 August 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
After after having three UK coach…
After after having three UK coach touring breaks cancelled at short notice I had just about given up any hope of having a holiday this year. Not to worry Phil at Meadowhall branch came up trumps and we are booked to visit Bournemouth in September with National Holidays. Phil sorted out the booking, rang me back to finalise payment. No hassle. Looking forward to holiday.
30 July 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
The agent on the phone was amazing
The agent on the phone was amazing. Got me set up booked and ready to go 😎
28 July 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Sam was so helpful from start to finish…
Sam was so helpful from start to finish and even once I booked, found a better deal for me and let me know immediately. Really trusted company who I will always book through
25 July 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Excellent service from Louise S
Excellent service from Louise S
Louise went over and above to find our perfect holiday
Nothing was too much for her to look into for us felt like a very valued customer
Very happy with our experience
28 July 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Rang up to enquire about a holiday…
Rang up to enquire about a holiday spoke to Sam he was great couldn’t have been more helpful found us a great holiday would definitely use Hays again.
28 July 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Joanna was lovely
Joanna was lovely, patient and informative. Took time to ensure everything clarified each step of the way
26 July 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Jo was absolutely brilliant
Jo was absolutely brilliant. Very responsive. Made the booking process really easy.
26 July 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Naomi Welch was very knowledgeable
Naomi Welch was very knowledgeable, friendly and professional and when dates that I first wanted were not available she sourced alternatives. The call backs were a very quick turnaround from the initial enquiry and I was very pleased with all the information provided.
24 July 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Helpful professional staff..I always…
Helpful professional staff..I always use hays travel and am always totally happy 😁
16 July 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
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