Hays Travel - 1 Direct Booking Centre Reviews 

Joanne whom delt with was fantastic from start to finish, noting was a bother and she also found us a great deal.

Ist time to use this method. Very impressed with the lady who's helped us through our booking.

Service is good when you can get hold of someone. I’ve sent a few emails asking questions regarding my recent booking and as yet still awaiting a reply

A disaster....right hand left hand syndrome comes to mind. I had a query regarding the stated baggage allowance from K.L. to Chiang Mai on my Vista confirmation. I spoke to Jess who informed me that she would have to check. I was on hold for 10 minutes, at which point I put the phone down. I rang again, this time speaking to Cory. She also could not answer my query, however she said that she would ring me back, which she did. She confirmed what was on the confirmation i.e. 30kg on a short haul flight. I am not convinced that this is the case.....the flight from Heathrow to K.L. is only 23kg! Also on the Hayes confirmation it states Heathrow to K.L. flight "Meals included" N, the inference being that no meals are included on the flight. I have been assured that this is not the case, so I ask the question why is the information SO misleading. I also asked Cory if Vista and Hayes were the same company, she said they are. Jess tells me this is not the case! I have spent all morning trying to unravel what I consider to be very confusing and contradictory information. I usually book with Trailfinders, and have always found them to be very professional. For this holiday I decided to give Hayes a try, but I am already beginning to question my decision. I would respectfully suggest that more training of staff is in order....not least leaving clients on hold for 10 minutes which is completely unacceptable. I look forward to receiving your response. Diane E Hill booking ref HTR-748592

Excellent customer service I phoned explained what I wanted (wasn't straight forward). Nadine was absolutely amazing rang me back next day with exactly what I wanted and asked for,Nadine was as genuinely happy for me and she had pulled it off.

Great service

Your agent Sally i spoke to was very well informed on the hotel we chose and gave me confidence to book our holiday.
Thank you very much
PAUL WHITE

Sally was helpful efficient and it was a stress free rather speedy service. After hours trawling through the various last minute booking sites trying to figure out the best flight combinations get something around a budget i preferred i thought id give hayes travel a try and took around 10 mins to decide on the break get it booked and feel stress free.

Honestly couldn’t rate Sam E enough! Booked a second holiday through Sam and she’s just been amazing both time! With sending me prices adding and changing things honestly the BEST!

All future holidays will be booked with hays and specifically with Samantha

Samantha was very helpful and professional

Very nice service.
All the staff is very friendly.
They make my journey smooth and comfortable.

Samuel was very helpful. His knowledge and experience made the advice given very reassuring.
An excellent experience. Thank you Samuel

I was sold my holiday by Angela. She was lovely. Did her best for me. Took time to explain everything and made me feel confident I had the best deal.

So easy to book and the communication is out standing ,thankyou for making everything perfect for my holiday to newyork

We were having trouble booking a family holiday for 10 off us for next year. A friend had recommended us to try hays travel . So we rang them and they helped us find a holiday that would suit our family,needs within 24hr off us telling them what we wanted for a holiday. The experience off them were very quick,friendly, efficient that took away the pressure off us looking. I will definitely use this firm again and recommend my friends to use them also .

Great. Wonderful services and a great chat. Easily found exactly what we wanted and the best price. So nice to speak to a human! They couldn’t have done anything else to help. Quick and easy to book. Really recommend.

The service and booking process were first class and the staff made it easy. Thanks to Sophi and Georgina for their assistance

I just wanted to say a huge thank you to Samantha at Hays Travel for the outstanding service she provided. She went above and beyond to accommodate our booking request and made the whole process so easy and stress-free.

Nothing was too much trouble, and she took the time to make sure everything was exactly as we wanted. Her professionalism, patience, and friendly approach really stood out, and it's clear she genuinely cares about her customers.

Exceptional customer service is hard to come by these days, but Samantha absolutely delivered. She's a real credit to Hays Travel, and I wouldn't hesitate to recommend her to anyone looking to book their next holiday. Thank you again!

The people we spoke to were very friendly and helpful , all our enquiries were looked into and answered