Hays Travel - Amesbury Reviews 

653
TrustScore 5 out of 5

4.9

Flower Court Flower Lane, SP4 7JE Amesbury, GB


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Rated 5 out of 5 stars

Sharon was great at dealing with our booking. Remembered us from last year which was lovely. Everything booked and printed for us. Absolutely no quibbles at all and won't hesitate to go into Amesbur... See more

Company replied

Rated 5 out of 5 stars

Friendly, polite, efficient and knowledgeable staff. Have used Hays Travel on numerous occasions and will continue to do so. It is great having a local branch manager in Amesbury to meet the travel ne... See more

Company replied

Rated 5 out of 5 stars

Hays Amesbury always give excellent service and advice. They spend time with clients to ensure any booking is exactly what the client wants. Recently booked a last-minute cruise to the Fjords, and... See more

Company replied

Rated 5 out of 5 stars

Sharon & the team have been very helpful in hotel selection & advice about flights, insurance, travel money etc. Given our experience so far we are already looking to book more trips with Hays next... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Flower Court Flower Lane, SP4 7JE, Amesbury, United Kingdom

  • 01980 624422

4.9

Excellent

TrustScore 5 out of 5

653 reviews

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4.9

All reviews

(653)

118,033 reviews in the last 12 months

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Rated 5 out of 5 stars

Jess sent a ove n beyond getting our…

Jess went above n beyond getting our cruise how we wanted we r doing pleased with her

20 June 2026
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Reply from Hays Travel - Amesbury

Thank you so much for this really lovely review! It was a pleasure helping you get your cruise booked! :) - Jess

Rated 5 out of 5 stars

Sharon is always brilliant

Sharon is always brilliant. She is informative , knowledgeable and very professional in her approach. She makes us feel that she is giving a very personal service.

18 June 2026
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Reply from Hays Travel - Amesbury

Thank you for taking time to leave the kind feedback, always a pleasure in getting you booked, and what a special holiday we have confirmed this time ;) we hope you have the best time - Team Amesbury :)

Rated 5 out of 5 stars

Jess was Great!

Jess, the consultant, was excellent. Her ability to understand our requirements was spot on, which made for a very easy decision. She has kept in touch throughout the process and , as with previous dealing with Hays Travel at Amesbury, all was handled in a friendly but professional manner.

18 June 2026
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Reply from Hays Travel - Amesbury

Thank you so much for this really lovely review! It was a pleasure helping you secure what should be an amazing holiday! It's always a pleasure for us when you get in touch for your holiday plans! :) - Jess

Rated 5 out of 5 stars

The Staff in Amesbury are beyond…

The Staff in Amesbury are beyond excellent. They help you every step of the way and try to give you everything you want and need for a holiday.

18 June 2026
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Reply from Hays Travel - Amesbury

Thank you so much for this review on Sharon's service + also Team Amesbury! Sharon's out of the office today, but I'll be sure to pass this on, on her return! :) - Jess

Rated 5 out of 5 stars

Booking a holiday to Crete.

Great service as always from Hays Travel, Amesbury.
The staff are always extremely helpful and friendly, nothing is too much trouble for them.

14 June 2026
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Reply from Hays Travel - Amesbury

Thank you very much for your kind review - Always a pleasure getting you booked - Ellie :)

Rated 5 out of 5 stars

Attentive

Attentive, knowledgeable and efficient staff made the whole booking experience almost part of the holiday itself!

10 June 2026
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Reply from Hays Travel - Amesbury

Thank you so much for this really kind review! It was an absolute pleasure helping you organise this incredible holiday :) - Jess

Rated 5 out of 5 stars

New exactly what we had in mind

New exactly what we had in mind, and found it without any problems. Staff are always friendly and helpful.

10 June 2026
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Reply from Hays Travel - Amesbury

Thank you for taking time to leave feedback another lovely holiday to look forward too & we hope you have a wonderful time, thanks again for booking -Team Amesbury :)

Rated 5 out of 5 stars

Sharon was very helpful and explained…

Sharon was very helpful and explained everything to us

9 June 2026
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Reply from Hays Travel - Amesbury

Thank you for taking time to leave feedback, always a pleasure in getting you booked, we hope you have a fantastic time away !and thank you again for booking with us - Team Amesbury :)

Rated 5 out of 5 stars

Very good explanation and we were happy

Very good explanation and we were happy

3 June 2026
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Reply from Hays Travel - Amesbury

Thank you for your feedback, a pleasure in helping you out & we hope you have a wonderful holiday - Team Amesbury :)

Rated 5 out of 5 stars

Always so helpful and approachable

Always so helpful and approachable

3 June 2026
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Reply from Hays Travel - Amesbury

Thank you for your feedback - it was a pleasure to help and we hope you have a wonderful holiday- Team Amesbury :)

Rated 5 out of 5 stars

Ellie has been fantastic

Ellie has been fantastic, providing options for villa holidays next year as well as a Gran Canaria trip late summer.

30 May 2026
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Reply from Hays Travel - Amesbury

Thank you for your lovely reply, it was my pleasure :)

Rated 5 out of 5 stars

I rang to arrange a booking for a…

I rang to arrange a booking for a cruise with Cunard next year.The lady on the phone was so helpful, she found out all the information that I needed so I could confidently go ahead with my booking knowing that everything was covered.Another holiday sorted with the help of staff at the Amesbury branch

29 May 2026
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Reply from Hays Travel - Amesbury

Thank you for your kind feedback, always a pleasure in helping you get your holidays organised. We hope you have a wonderful time - Team Amesbury :)

Rated 5 out of 5 stars

The company and the staff was great and…

The company and the staff was great and helpful,year 2024 i had a problem my flight,i email them to help me.just like that they send me the new sch of my flight.they are the best.

15 May 2026
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Reply from Hays Travel - Amesbury

Thank you so much for your review! Glad we were able to help you on your last trip, + hopefully this upcoming trip has no unforeseen problems!! :) - Jess

Rated 5 out of 5 stars

As always the team was amazing

As always the team was amazing. They got me the holiday i was dreaming of.

22 May 2026
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Reply from Hays Travel - Amesbury

Thank you for your kind review, as always a pleasure to get you both booked on another adventure, agree a dream holiday booked and something really look forward too!!- Thank you again for booking with us ... Team Amesbury :)

Rated 5 out of 5 stars

Excellent service

Excellent service, the hotel and location I wanted wasn't available for the dates I wanted, Sharon in the Amesbury shop helped me find an alternative that I was very happy with and am looking forward to.

22 March 2026
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Reply from Hays Travel - Amesbury

Thank you so much for your feedback, it was a pleasure in getting you booked and finding an alternative, which looks amazing!-we hope you have a wonderful time,and thanks you again for booking with us - Team Amesbury :)

Rated 5 out of 5 stars

From the moment you walk into Hays…

From the moment you walk into Hays you're greeted with friendly faces and a warm welcome, l was looking for a holiday in Lanzarote and Sharon was exceptional in helping me, and in no time l was booked up, which was very expertly carried out and explained to me.
Sharon also helped me to set up the Ryan Air and the Hays apps on my phone which was of a considerable help, also she made it quite clear that if l had any problems or queries l could call her or just pop in and sort things out.

21 May 2026
Hays Travel - Amesbury logo

Reply from Hays Travel - Amesbury

Thank you so much for your kind feedback - always a pleasure in helping and getting you booked on your next adventure! We hope you have a wonderful time and look forward to seeing you again.
Many Thanks for booking with us - Team Amesbury :)

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