Hays Travel - Amesbury Reviews 

653
TrustScore 5 out of 5

4.9

Flower Court Flower Lane, SP4 7JE Amesbury, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Sharon was great at dealing with our booking. Remembered us from last year which was lovely. Everything booked and printed for us. Absolutely no quibbles at all and won't hesitate to go into Amesbur... See more

Company replied

Rated 5 out of 5 stars

Friendly, polite, efficient and knowledgeable staff. Have used Hays Travel on numerous occasions and will continue to do so. It is great having a local branch manager in Amesbury to meet the travel ne... See more

Company replied

Rated 5 out of 5 stars

Hays Amesbury always give excellent service and advice. They spend time with clients to ensure any booking is exactly what the client wants. Recently booked a last-minute cruise to the Fjords, and... See more

Company replied

Rated 5 out of 5 stars

Sharon & the team have been very helpful in hotel selection & advice about flights, insurance, travel money etc. Given our experience so far we are already looking to book more trips with Hays next... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Flower Court Flower Lane, SP4 7JE, Amesbury, United Kingdom

  • 01980 624422

4.9

Excellent

TrustScore 5 out of 5

653 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(653)

118,033 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sharon as always is extremely…

Sharon as always is extremely patient,friendly and helpful. A big holiday takes some putting together and we need to get it right so once we have done the legwork Sharon is there to finalise everything which takes the pressure off and gives us the confidence we will have a wonderful trip. Mrs & Mrs Anslow

19 May 2026
Hays Travel - Amesbury logo

Reply from Hays Travel - Amesbury

Thank you so much for your kind feedback - always a pleasure in getting you both booked on your amazing adventures- we always get there and its such a nice feeling to press the confirmed button for you! I'm sure this next trip will be fantastic having been here myself and enjoyed all the culture, sights, sounds and people! - Thank you again so much for booking with me .. Sharon :)

Rated 5 out of 5 stars

As always 5 star service

As always, 5 star service from Sharon and all the staff at the Amesbury branch . Thank you

9 May 2026
Hays Travel - Amesbury logo

Reply from Hays Travel - Amesbury

Thank you so much for this lovely review on Sharon's service + also the team's! :) - Jess

Rated 5 out of 5 stars

Always good personal attention from…

Always good personal attention from Sharon. Having someone who knows your requirements makes the process of booking very straightforward.

9 May 2026
Hays Travel - Amesbury logo

Reply from Hays Travel - Amesbury

Thank you so much for this amazing review on Sharon's service! I'll be sure to pass these lovely words on to her! :) - Jess

Rated 5 out of 5 stars
Hays Travel - Amesbury logo

Reply from Hays Travel - Amesbury

Thank you for this review on Sharon's service! Sharon's out of the office today, but we'll pass this on when she's back in! :) - Jess

Rated 5 out of 5 stars

Had a great experience booking our…

Had a great experience booking our cruise for 2028- Jess was very knowledgeable , understood our needs and very helpful. Would book again .

2 May 2026
Hays Travel - Amesbury logo

Reply from Hays Travel - Amesbury

Thank you so much for this really lovely review! So glad I could help get your cruise booked! Something lovely to look forward to :) - Jess

Rated 5 out of 5 stars

Sharon at Hays Travel in Amesbury…

Sharon at Hays Travel in Amesbury always goes above and beyond when dealing with My Partner and I. She Helps so much in every decision We make, and I can’t recommend Her and the rest of The Staff Highly enough. Always 5 Star Service.

2 May 2026
Hays Travel - Amesbury logo

Reply from Hays Travel - Amesbury

Thank you for this really great review on Sharon's service + also on Team Amesbury! Sharon's out of the office today, but we'll pass this lovely review on to her when she's back in!! :) - Jess

Rated 5 out of 5 stars

Jess

Jess, a very knowledgable travel agent, able to deliver multiple requirements well, every time they are requested.

23 April 2026
Hays Travel - Amesbury logo

Reply from Hays Travel - Amesbury

Thank you so much for this really kind review! It's always a pleasure! :) - Jess

Rated 5 out of 5 stars

Really personal experience where I was…

Really personal experience where I was not overwhelmed with offers and ideas, all my needs were listened to!!
Sharon was outstanding in her approach to really understanding what i needed without fuss.
Streamlined the in store time and made everything easy.

23 April 2026
Hays Travel - Amesbury logo

Reply from Hays Travel - Amesbury

Thank you for this really great review on Sharon's service! So glad she was able to help find you the right holiday meeting your needs! She's out of the office today, but we'll pass this lovely review on to her when she's back in!! :) - Jess

Rated 5 out of 5 stars

Coach Holiday Cornwall

When my wife and I called into Hays Travel in Amesbury hoping for some advice on booking a coach holiday later in the year we were looked after by Ellie.She was extremely helpful and found us a wonderful holiday in Cornwall for September which we are so looking forward to. She has said she will get us brochures for the new season of coach holidays for next year, so we will be visiting Ellie at Hays Travel in Amesbury again soon.

8 April 2026
Hays Travel - Amesbury logo

Reply from Hays Travel - Amesbury

Thank you very much for this really lovely review! :) See you again soon! - Ellie

Rated 5 out of 5 stars

Staff always friendly and willing to…

Staff always friendly and willing to advise and help with any questions we have.

11 April 2026
Hays Travel - Amesbury logo

Reply from Hays Travel - Amesbury

Thank you so much for this really kind review! It was an absolute pleasure! :) - Ellie

Rated 5 out of 5 stars

Personel touch

Personel touch. Nothing too much trouble. Remembering my name as i walked in

28 March 2026
Hays Travel - Amesbury logo

Reply from Hays Travel - Amesbury

Thank you very much for this really lovely review! :) See you again soon! - Hays Travel Amesbury

Rated 5 out of 5 stars

Really good service

Really good service, thank you

3 April 2026
Hays Travel - Amesbury logo

Reply from Hays Travel - Amesbury

Thank you so much for this review! Pleased to be able to help you book another lovely holiday! :) - Jess

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look