We were given plenty of hotel options for our preferred holiday location. Airport hotel and parking also booked by Hays- very convenient. Friendly staff at Hays -always willing to help. Emails and pap... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very friendly and professional member of staff and answered all our queries, when booking our cruise. Great to be able to book at are local Hays Travel agent.
Company replied
A first class service, Michelle clearly understood our requirements for a tailor made holiday in Annecy, sourcing flights transfers and hotel. Responding promptly to questions raised when reviewing... See more
Company replied
Michelle was really helpful and made booking the holiday really easy. She was really knowledgeable and advised us about things we hadn’t even considered. This is the 2nd holiday I have booked with her... See more
Company replied
Company details
- #20 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #3 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Horse & Jockey Yard, St. John's Street, DE6 1GH, Ashbourne, United Kingdom
- 01335656015
4.9
Excellent
866 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff. We stated which type of holiday was required and where we wished to go and when and it was all worked out to our satisfaction.
26 April 2026
Reply from Hays Travel - Ashbourne
Thank you for booking with us again! Always a pleasure to see you both, have a lovely cruise! Kind Regards, Elise.
We have just booked another holiday…
We have just booked another holiday with Hays travel for 2028. Thanks Jo for all your help and knowledge in helping us pick the right destinations again. Congratulations to Michelle and the team at Ashbourne. Many thanks Doreen and David
26 April 2026
Reply from Hays Travel - Ashbourne
Thank you so much for your kind words and thank you for booking with us again. I really enjoyed chatting with you both on Saturday and I'm pleased we found you the right itinerary. I'm sure you're going to have an amazing time. Kind regards Joanne
As usual with the Ashbourne office I…
As usual with the Ashbourne office I know I'm in safe hands when they helped me to reserve my 2028 cruise, helpful, efficient and caring. Wouldn't go anywhere else 🚢
22 April 2026
Reply from Hays Travel - Ashbourne
Thank you for your lovely feedback Barbara and thank you for booking with us again. Kind regards Joanne
Great service through Charlotte
Great service through Charlotte. Helpful. Friendly. Understood our needs and achieved what we were looking for. It was, after we made our choice, a very simple booking procedure.
22 April 2026
Reply from Hays Travel - Ashbourne
Thank you so much for the 5* review , it was lovely to see you both and I look forward to seeing you in store soon. Kind regards Charlotte
Excellent as always
Excellent as always - plus a saving of nearly £1000 over the first price quoted thanks to Elise and Jo - thank you.
12 April 2026
Reply from Hays Travel - Ashbourne
Lovely to see you both, thank you for booking your holiday with us again! We hope you have a fab cruise!! Kind Regards, Elise.
Great staff
2 April 2026
Reply from Hays Travel - Ashbourne
Thank you for your lovely review!! Team Ashbourne
Helpful and professional advice
Joanne remembered us from previous bookings and always takes time to discover exactly what we are looking for. She takes time to look through all options to find the best holiday at the best price.she is friendly, knowledgeable and professional.
13 April 2026
Reply from Hays Travel - Ashbourne
Thank you so much for your lovely feedback and thank you for booking with me again. It's always nice to chat with you both when you are in store. Kind regards Joanne
Michelle at Hayes’s travel in Ashbourne…
Michelle at Hayes’s travel in Ashbourne was so helpful
5 April 2026
Reply from Hays Travel - Ashbourne
Thank you for booking with me again, Thanks Michelle
very smooth and easy to book our…
very smooth and easy to book our holiday once again. Becky Lancaster very helpful as ever... appreciated the extra detail to get us a private transfer ;-)
8 April 2026
Reply from Hays Travel - Ashbourne
Thank you so much for leaving a lovely review and booking with me again. Your loyalty means a lot! I hope you have a wonderful holiday! Can't wait to hear all about it. Becky
yes hays travel are alwys very helpful…
yes hays travel are alwys very helpful and thorough
special thanks to Elise for taking time to discuss through options and to Michelle for booking it
5 April 2026
Reply from Hays Travel - Ashbourne
Thank you so much for your kind words! Always a pleasure to book your Holidays! Kind Regards, Elise.
Reply from Hays Travel - Ashbourne
Thank you for your lovely review and booking with me. Thanks Michelle
Amazing customer service, thank you!
All the staff at Ashbourne Hays are always so helpful and friendly.
Charlotte has helped us plan our big family holiday for next year and she as always, went above and beyond for us.
Thank you so much!
27 March 2026
Reply from Hays Travel - Ashbourne
Thank you so much for the 5* review Amy , it was a pleasure to book you all and I'm sure you will all have an amazing holiday. Kind regards Charlotte
Reply from Hays Travel - Ashbourne
Thank you for taking the time to leave a 5 star review and thank you for your kind words. It's always lovely to chat to you both when you are in store. Kind regards Joanne
Gran Canaria Break
Extremely easy to review options via Charlotte and to narrow down the search to define all the specifics!
25 March 2026
Reply from Hays Travel - Ashbourne
Thank you so much for the lovely review. Its always lovely to see you in store. Kind regards Charlotte
Friendly and knowledgeable staff who…
Friendly and knowledgeable staff who make booking a holiday so easy
24 March 2026
Reply from Hays Travel - Ashbourne
Thank you so much for the 5* review Karen and for your continued support. Its always a pleasure to book your holidays. Speak soon Charlotte
Friendly and efficient as always
Becky got quotes for exactly the package I was looking for and my holiday for next year was booked quickly.
22 March 2026
Reply from Hays Travel - Ashbourne
Thank you so much for taking the time to leave a 5 star review. I am so glad we managed to get exactly what you wanted and now you have something nice to look forward to! Thank you again for booking with us! Kind regards Becky
We were dealt with by Becky who was…
We were dealt with by Becky who was extremely helpful and found us the perfect hotel and location. We will certainly use Hays again.
19 March 2026
Reply from Hays Travel - Ashbourne
Thank you for taking the time to leave a lovely review. I am so glad we found the perfect holiday for you. I am sure you will have a lovely time! Speak soon, Becky
Nothing was too much trouble
Nothing was too much trouble. I received prompt response to all my queries and was very satisfied with the quote I received.
19 March 2026
Reply from Hays Travel - Ashbourne
I appreciate you sharing your positive experience. I am so glad to hear that you were satisfied with our prompt responses and the information provided. Kind regards Charlotte
Fabulous team in the Ashbourne Branch
Fabulous team in the Ashbourne Branch, nothing is to much trouble!!!! Always a quick response, very informative and very competitive prices 5*
18 March 2026
Reply from Hays Travel - Ashbourne
Thank you so much for the lovely review , its always a pleasure to have you in store and to book your holidays. Thanks again Charlotte
The one to one personal touch ,very…
The one to one personal touch ,very friendly and helpful
17 March 2026
Reply from Hays Travel - Ashbourne
Thank you for the 5* review , it was lovely to meet you both. Kind regards Charlotte
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.