The lovely young lady was very helpful in helping us choose a lovely break away. As we had no idea what we were looking for, she kindly gave us lots of options, including our preferences, dates times... See more
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Absolutely amazing customer service from Sandra in the Ashford branch, I’ve booked a holiday for me and my Son to go away December next year, she has kept me updated via emails or phone calls definite... See more
Company replied
We had a bit of a dilemma in that we knew what we wanted but was nervous to do the bookings online. So we ventured to visit Hays in Ashford and was lucky enough to be greeted by Tracy. Our experience... See more
Company replied
Very helpful colleagues. Very attentive and knowledgeable. Went the extra mile to get the holiday that I wanted. Highly recommend booking through them
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3 County Square Shopping Centre, TN23 1YA, Ashford, United Kingdom
- 01233469609
4.9
Excellent
680 reviews
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I have travelled with Hayes on several occasions al…
I have travelled with Hayes on several occasions.The travel advisors at the Ashford Kent branch are second to none. I usually deal with Sandra and Holly however this time I also got Issabell in the mix. Each agent do and did everything they could to make my holiday plans work for me.
13 May 2026
Reply from Hays Travel - Ashford
Thank you for leaving us a review, it was lovely to organise your holiday as always - Hollie
Great service
Great service
It was so good to receive the personal service from Sandra who was confident and friendly. If I had to search for this trip myself, it would've taken me all day. Sandra made it easy to compare hotels and flight times to make sure we were happy.
11 May 2026
Reply from Hays Travel - Ashford
Hi, Thank you for taking the time to leave us such a lovely review! We are glad to of assisted you in booking this trip :) - Hays Travel Ashford
Reply from Hays Travel - Ashford
Thank you leaving feedback, lovely to see you both as always - Hollie
Good service
13 May 2026
Reply from Hays Travel - Ashford
Hi, Thank you for taking the time to leave us such a lovely review! We are glad to of assisted you in booking this trip :) - Hays Travel Ashford
The service agent went through many…
The service agent went through many options to ensure that the holiday we chose was the correct one for us
9 May 2026
Reply from Hays Travel - Ashford
Thank you for leaving us feedback and booking with Hays Travel Ashford
Booked another holiday with Hays.
Booked another holiday with Hays.
The staff are so attentive and friendly and always advise you on the best bookings.
Hollie was very helpful and attentive.
9 May 2026
Reply from Hays Travel - Ashford
Thank you for leaving us feedback and booking with us again - Hays Travek Ashford
Very helpful
Very helpful. Talked you more like a friend choosing a holiday with you. Tried everything to keep the cost in our budget. Anne louise was lovely.
5 May 2026
Reply from Hays Travel - Ashford
Hi, Thank you for taking the time to leave us such a lovely review! We are glad to of assisted you in booking this trip :) - Hays Travel Ashford
Reply from Hays Travel - Ashford
Thank you for leaving us feedback and booking with Hays Travel
Isabel was very helpful with booking…
Isabel was very helpful with booking the hotel and break we wanted
3 May 2026
A pleasing experience!
We were pleased with our experience at Hays Travel
Anne-Louise, at the Ashford branch, took us through some great holiday options based on our 'limited' suggestions. She explained everything carefully.
26 April 2026
I was given accurate information about…
I was given accurate information about my flights to Australia in 2027 and Isobel was very knowledgeable. The booking was efficient and completed in 2 days including my seat allocation.
23 April 2026
Hollie in the Ashford branch was very…
Hollie in the Ashford branch was very helpful & took us through the entire process!!
14 April 2026
Reply from Hays Travel - Ashford
Thank you for your review, I am glad you had a fab time on holiday - Hollie
A very efficient travel agent
Prompt, friendly, helpful service which explained everything we wanted to know.
9 April 2026
Very helpful and friendly
Very helpful, friendly and knowledgeable member of staff made booking our holiday extremely easy.
10 April 2026
Great staff & very efficient
Great staff & very efficient. A pleasant experience. Have used you before & will do so again.
8 April 2026
Reply from Hays Travel - Ashford
Hi, Thank you for taking the time to leave us such a lovely review! - Team Ashford :)
This was our 4th cruise booking with…
This was our 4th cruise booking with Hollie Bowles in the Ashford branch. As usual, it was lovely dealing with her. She's very professional and friendly, as well as extremely patient😊. We will always come back to her for our holiday bookings.
1 April 2026
Reply from Hays Travel - Ashford
Hi, Thank you for leaving such a lovely review! - Hays Travel Ashford
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