Absolutely amazing customer service from Sandra in the Ashford branch, I’ve booked a holiday for me and my Son to go away December next year, she has kept me updated via emails or phone calls definite... See more
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We had a bit of a dilemma in that we knew what we wanted but was nervous to do the bookings online. So we ventured to visit Hays in Ashford and was lucky enough to be greeted by Tracy. Our experience... See more
Company replied
Very helpful colleagues. Very attentive and knowledgeable. Went the extra mile to get the holiday that I wanted. Highly recommend booking through them
Sandra at the Ashford branch, was brilliant in getting my booking done, so i can meet up with my brothers for a messy 10 days.
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3 County Square Shopping Centre, TN23 1YA, Ashford, United Kingdom
- 01233469609
4.9
Excellent
679 reviews
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Reply from Hays Travel - Ashford
Hi, Thank you for leaving such a lovely review! - Hays Travel Ashford
Friendly knowledgeable team
Friendly knowledgeable service. No delay in a team member being available.
19 March 2026
Reply from Hays Travel - Ashford
Hi, Thank you for taking the time to leave such a lovely review! - Hays Travel Ashford
Fantastic and efficient service in finding the perfect holiday
Isabel has been wonderful from our first chat to find a holiday in Italy and her perfect suggestion of Sardinia to the completion of booking our holiday.
She emailed details and followed up with telephone calls to see my thoughts and understood our reservations in the first idea proposed. Isabel came back with a holiday that ticked all the boxes. And was professional and efficient in completing booking the holiday. I have been so impressed and would recommend Hays travel to family and friends.
27 March 2026
Reply from Hays Travel - Ashford
Jemma,
Thank you for leaving such a lovely review and your kind words, I'm glad I was able to assist in booking this trip for you all! I hope you all have a lovely time :)
Kind regards
Isabel
Hollie was excellent
Hollie was excellent. We were looking for help with choosing our first ever cruise. She had excellent communication skills and was really helpful, knowledgeable and answered all of our questions offering advice and guidance. We were grateful to book with Hays Travel.
26 March 2026
Reply from Hays Travel - Ashford
Hi,
We appreciate you sharing your experience. We're happy to hear that our team member provided excellent support as you booked your first cruise. We are grateful for your booking with Hays Travel.
Kind regards
Hays Travel
Reply from Hays Travel - Ashford
Zoe,
We're glad you had a good experience previously. Thank you for letting us know, and we appreciate your continued bookings.
Kind regards
Hays Travel
Sandra was amazing got things sorted…
Sandra was amazing got things sorted for us she new what we wanted and she is very polite very approachable an asset to Hayes travel in Ashford
22 March 2026
Reply from Hays Travel - Ashford
Karen and dave,
We're happy to hear that you had such a positive experience! It's wonderful to know our team member understood your needs and provided excellent service.
Kind regards
Hays Travel
Reply from Hays Travel - Ashford
Mrs Smith,
We appreciate you taking the time to leave us such a wonderful review. We are so happy to help you find the best holiday.
Kind regards
Hays Travel
Ashford branch
I went to the branch in Ashford, Kent and spoke to Anne-Louise who was extremely helpful with booking my honeymoon. She was able to recommend the best places to go for the destination I chose and went above and beyond to find the best quote for me and my partner. I cannot thank her enough!
16 February 2026
Reply from Hays Travel - Ashford
Jade,
We appreciate you taking the time to leave us such a complimentary review! We are so happy to hear that your honeymoon booking experience was so positive and helpful. We wish you both all the best!
Kind regards
Hays Travel
Excellent customer service
The consultant listened to our requirements, took time to show a number of options, no pressure to make a decision.
13 March 2026
Reply from Hays Travel - Ashford
Steven,
We appreciate you taking the time to share your experience. We're so happy to hear that our consultant listened to your needs and provided suitable options.
Kind regards
Hays Travel
we spoke to Hollie at Ashford
we spoke to Hollie at Ashford. said to her were we would like to go and she got us a nice place to go for so we book it Xmas looking forward to going
8 March 2026
Reply from Hays Travel - Ashford
Hi,
We're happy to hear that you had a great experience booking your Christmas trip. It's wonderful that we could find a nice place for you. We appreciate your feedback and hope you enjoy your holiday!
Kind regards
Hays Travel
Sharon was very patient and very…
Sharon was very patient and very helpful. I would certainly recommend her again.
28 February 2026
Reply from Hays Travel - Ashford
Hello
Thank you for leaving us such a lovely review and choosing to book your holiday with Hays, it was my pleasure to book this for you and you will have a lovely time.
Many thanks - Hays Travel Ashford
Excellent service very helpful staff.
28 February 2026
Reply from Hays Travel - Ashford
Hello
Thank you for taking the time to leave us a review, it is really appreciated and thank you for booking your holiday with us.
Many thanks - Hays Travel Ashford
Company Assets
On the two different occasions that we have visited both have been pleasurable, helpful, pleasant, and knowledgeable, such lovely approachable staff! Sandra,and Holly were so helpful .
4 March 2026
Reply from Hays Travel - Ashford
Thank you for leaving us such a lovely review and choosing to book with us again - Hollie
Amazing customer service!
Amazing customer service! Isabel got straight to the point booking our first family holiday. She was extremely prepared, patient and professional throughout the whole process and made it very simple for us, specially with children in the office. We will definitely go back again for our next adventure. Highly recommended. Thanks again Isabel.
22 February 2026
Reply from Hays Travel - Ashford
Hi, Thank you for leaving me such a lovely review! I am glad I could assist you in booking this holiday and look forward to helping in the future - Isabel :)
Knowledgeable and efficient
Sandra was very knowledgeable and incredibly efficient. She talked us through the options and helped us choose the best package.
28 February 2026
Reply from Hays Travel - Ashford
Hello, thank you for taking the time to leave us a review and for your kind words, it was my pleasure to be able to book your holiday for you and it is always appreciated to hear that our customers are pleased with our service.
Many thanks and take care
Sandra - Hays Travel Ashford
Helpful Sandra
Sandra at Hays Travel is extremely helpful whenever we go in there. She always finds us what we want.
22 February 2026
Reply from Hays Travel - Ashford
Hello, thank you for leaving me such a lovely review, it is very much appreciated. It is always my pleasure to be able to book your holidays for you.
Many thanks and take care
Sandra - Hays Travel Ashford
Very helpful friendly staff
Sandra the lady that helped me at the Ashford kent branch. Was extremely helpful. She helped me find the right holiday for my budget. She was also very polite and friendly. Would highly recommend This branch for booking a holiday
18 February 2026
Reply from Hays Travel - Ashford
Hello, thank you for taking the time to leave us a review and for your kind words it is very much appreciated.
Many thanks
Sandra
Reply from Hays Travel - Ashford
Thank you for a lovely review - it was a pleasure to book your cruise - Hollie
Hollie at Hays
Hollie was so helpful, friendly polite , cheerful and knowledgeable .
22 February 2026
Reply from Hays Travel - Ashford
Thank you for a lovely review! it was lovely to book your cruise.
Reply from Hays Travel - Ashford
Hello, thank you for taking the time to leave a review, it was a pleasure to get this booked for you.
Best wishes
Sandra
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