Excellent customer service going above and beyond to make our trip special. Mia tailored our holiday to ensure every detail was perfect and got us the best deal available. We were given tips and advic... See more
Company replied
Location
Switch locationUnit 4 The Gerard Centre, Gerrard Street, WN4 9AN Ashton-in-Makerfield, GB
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See what reviewers are saying
very well informed, knew what they were doing(Izzy) helped us all the way through the process of booking our holiday, car parking, travel money, and plenty of assurance
Company replied
Isobel was very helpful. Looking at different hotels and options with various dates. Fully explained what was included in the booking and was happy to answer any questions we had prior to confirming... See more
Company replied
I always book with Hays ashton in makerfield branch and they are all great, this time Holly (blonde) very satisfied we'll be in touch soon thanks
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 4 The Gerard Centre, Gerrard Street, WN4 9AN, Ashton-in-Makerfield, United Kingdom
- 01942419271
4.9
Excellent
756 reviews
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I think the staff are brilliant nothing…
I think the staff are brilliant nothing is to much trouble so willing to help my favourite shop
11 April 2026
Reply from Hays Travel - Ashton-in-Makerfield
John,
We appreciate you sharing your experience. It is great to hear that our team is helpful and that you consider us your favorite shop.
Kind Regards
Mia is so welcoming and helpful. She has great communication skills and nothing is too much trouble.
Mia is so welcoming and helpful.
5 May 2026
Reply from Hays Travel - Ashton-in-Makerfield
We appreciate you taking the time to share your positive experience; we are so happy to hear about the helpful welcome you received.
Kind Regards
Lovely girl very helpful helped us with…
Lovely girl very helpful helped us with every aspect of cruise
4 May 2026
Reply from Hays Travel - Ashton-in-Makerfield
We appreciate your kind words! We are so happy to hear that our assistance with every aspect of your cruise was helpful to you.
Kind Regards
The experience was pleasant and staff…
The experience was pleasant and staff extremely helpfull
1 May 2026
Reply from Hays Travel - Ashton-in-Makerfield
We appreciate you taking the time to share your experience with us! We are so glad to hear our staff were helpful and you had a pleasant time.
Kind Regards
Sorted our holiday no messing about…
Sorted our holiday no messing about just what we asked for thanks
29 April 2026
Reply from Hays Travel - Ashton-in-Makerfield
We are so happy we could provide you with the holiday you wanted with no problems. Thank you for the great review!
Kind Regards
The Professionalism At Its Highest.
The manner of your sales person in helping me with my query was not only professional but also friendly, polite, knowledgeable but also made the whole experience a joy and looking forward to meeting her to finalise in a few weeks time and if she is typical of your employees someone I would be pleased to do business with in the future.
10 April 2026
Reply from Hays Travel - Ashton-in-Makerfield
We appreciate your kind words! We're so glad to hear that our team member provided you with such a positive and helpful experience. We look forward to seeing you soon to finalize your plans.
Kind Regards
Staff very quick and helpful
Staff very quick and helpful, Vicky helping even on her day off and Hollie couldn’t do enough to help and advice price and booked within a hour with all questions answered and advice given highly recommended this team
16 April 2026
Reply from Hays Travel - Ashton-in-Makerfield
We appreciate you taking the time to share your experience. We're so happy to hear that our team was quick, helpful, and provided excellent advice. It's great to know you'd recommend us!
Thanks,
Hays Travel Ashton x
Booked a 2 week trip to Thailand next…
Booked a 2 week trip to Thailand next year.. MIA who dealt with the booking was absolutely spot on. After offering us a package, she was great in finding hotels that we was originally looking for.
Can’t recommend enough and definitely will be trying to book future holidays through them
16 April 2026
Reply from Hays Travel - Ashton-in-Makerfield
Ricky,
We appreciate you sharing your experience. We're happy to hear that we were able to find the hotels you wanted for your Thailand trip next year. Thank you for the recommendation, and we look forward to helping you book future holidays.
Kind Regards
Hays Travel
Best service
I always book with Hays travel as the staff are very friendly and efficient
23 April 2026
Reply from Hays Travel - Ashton-in-Makerfield
We are delighted to hear that our friendly and efficient team consistently meets your needs. Thank you for your continued bookings with us!
Kind Regards
Hays Travel
Reply from Hays Travel - Ashton-in-Makerfield
We appreciate you taking the time to share your kind words. We're happy to hear that our team is helpful and friendly.
Kind Regards
Hays Travel
Mia,was very professional,helpful and…
Mia,was very professional,helpful and an asset to Hays travel team.Will definitely book through Hays again.
14 April 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thankyou so much Pauline, always happy to help! I hope you have the most amazing time creating memories 😊
I am very happy with the service…
I am very happy with the service provided by Hays Travel, Ashton-in-Makerfield. The staff are always very helpful and explore many options for us to choose from.
30 March 2026
Reply from Hays Travel - Ashton-in-Makerfield
Irene Notton,
We're very happy to hear that you are pleased with the service from our Ashton-in-Makerfield branch. It's great to know our team is helpful in exploring options for you.
Kind regards
Hays Travel Hastings
Reply from Hays Travel - Ashton-in-Makerfield
MRS V LLOYD,
We appreciate you taking the time to leave us a review. We are so glad you found our staff friendly and helpful.
Kind regards
Hays Travel Hastings
Prompt
Prompt, efficient, thorough, friendly, clear, open, easy, and quick. All of the reasons why I chose to book in-person at store, and speak to someone face-to-face, rather than book online.
2 April 2026
Reply from Hays Travel - Ashton-in-Makerfield
JMO Vyse,
We're happy to hear that you found our in-person service so helpful! It's great to know that our team provided such a positive and efficient experience for you. Thank you for your feedback!
Kind regards
Hays Travel Hastings
Great experience
We were undecided where to go for our first holiday abroad with our 4 year old. Izzy was very patient and looked at all of our suggestions, looking for the best price and for different days of travel to see what difference to the cost this would make. We eventually decided on Disneyland Paris. Izzy was super knowledgeable and gave recommendations as to where we should book to have our meals. Overall our experience was great and we will definitely be using Hays travel in the future.
26 February 2026
Reply from Hays Travel - Ashton-in-Makerfield
We're happy to hear that you had a great experience booking your first family holiday abroad. It's wonderful that you found our team member patient and knowledgeable while planning your Disneyland Paris trip. We appreciate your feedback and look forward to assisting you again.
Kind regards
Hays Travel
Reply from Hays Travel - Ashton-in-Makerfield
We're glad you found our service helpful. Thank you for your positive feedback; we appreciate it!
Kind regards
Hays Travel
Very good experience booking our…
Very good experience booking our holiday to Majorca, would recommend
8 March 2026
Reply from Hays Travel - Ashton-in-Makerfield
We appreciate you taking the time to leave us a great review! We're so happy you enjoyed booking your holiday to Majorca.
ashtoninmakerfield, Hays Travel
Reply from Hays Travel - Ashton-in-Makerfield
We appreciate you taking the time to leave us such a wonderful review; we are so happy to hear that you had a brilliant experience!
ashtoninmakerfield, Hays Travel
Hollie was excellent and very…
Hollie was excellent and very professional she is an asset to Hays.
11 March 2026
Reply from Hays Travel - Ashton-in-Makerfield
We appreciate your kind words. We are so happy to hear that you received excellent and professional service. Hollie will be really pleased with that feedback.
Felt completely at ease from the first minute
Immediately after entering the shop I was greeted by an advisor. Good experience with advisor guiding me through the holiday. Friendly but professional all the time.
8 March 2026
Reply from Hays Travel - Ashton-in-Makerfield
We're glad you enjoyed your experience in our shop! It's great to know that you felt supported by our advisor and found them both friendly and professional.
ashtoninmakerfield, Hays Travel
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